VA Just Made Appointments 10x Faster: New Eps System Nationwide (Here’s How to Use It)

Introduction to the New EPS System

The Department of Veterans Affairs (VA) has recently launched a revolutionary Electronic Appointment Scheduling (EPS) system that aims to enhance the process of scheduling medical appointments for veterans nationwide. This cutting-edge system is a significant improvement over the previous scheduling methods, which often led to frustration due to long wait times and inefficiencies. With the implementation of the EPS system, veterans can now enjoy a streamlined approach to managing their healthcare appointments.

VA Appointment 2026: How to Book, Change, or Show Up (Without the Headache)

If you’re a veteran who’s ever spent hours on hold just to book a doctor’s visit, the VA just made a major change.

VA appointments are now faster to schedule thanks to a new system called EPS (External Provider Scheduling). This single digital tool lets VA staff instantly see available appointments at both VA hospitals and community care providers at the same time . Instead of playing phone tag for days, schedulers can now book up to 25 community care appointments per day. Wait times are finally dropping.

The old way meant VA staff had to make multiple calls just to find one opening. That frustration is what Congressman Tom Barrett (MI-07) experienced himself, which is why he pushed for this fix in the Community Care Scheduling Improvement Act . The VA has now rolled EPS out nationwide.

This guide walks you through the four ways to book a VA appointment in 2026, how to cancel in seconds, and what to do if you need care tonight—not next month.

What Veterans Need to Know Right Now

The short version: You have four ways to get a VA appointment: online through VA.gov, by phone (24/7 hotline available), by text reply if you’re signed up for VEText, or as a video visit from home. There’s also a new law in Congress—the SCHEDULES Act of 2026—that would force VA to meet strict timing standards for appointments . If passed, VA would have to report quarterly on how fast you actually get seen.

The longer version: The VA is under pressure to get you in faster. The new EPS system connects VA schedulers directly to community provider calendars, meaning your doctor’s office no longer has to play middleman . Nearly 20,000 community providers have already signed up.

For veterans who prefer to stay home, VA Video Connect (VVC) appointments are now standard for primary care, mental health, pharmacy, and nutrition visits . There’s no copay when you do a video visit from home . If you don’t have internet or a device, you can get a VA-loaned tablet by asking your provider for a Digital Divide consult .

But here’s the catch: If you miss an appointment without canceling, you’re blocking another veteran who desperately needs that slot. VA asks you to cancel as soon as you know you can’t make it. You can do that by replying “C” to your VEText reminder .

4 Ways to Book a VA Appointment in 2026

Option 1: Online (Fastest)

Log into VA.gov and go to “Schedule and View Appointments.” You’ll need a Login.gov or ID.me account (your old My HealtheVet login no longer works—see our previous guide on that). From there, you can request new appointments, view upcoming ones, and cancel if needed.

Option 2: By Phone

Call VA Health Connect at 855-679-0214 . This is a 24/7 clinical contact center. Nurses and providers can answer health questions, give advice, and even conduct virtual visits over the phone or video. This is your best option if you need care after hours or on weekends.

For routine scheduling at your local VA: Call your VA medical center’s scheduling hotline. For example, VA Salt Lake City’s scheduling line is 801-582-1565, Option 2 .

Option 3: By Text (VEText)

If you’ve opted into VEText, the VA will text you appointment reminders. You can confirm by replying “Y1” or cancel by replying “C” . Canceling by text opens your slot for another veteran immediately. This is the fastest way to change plans.

Option 4: VA Video Connect (From Home)

Video appointments are now standard for many visit types. You’ll receive an email link before your appointment. On the day and time of your visit, click the link .

To prepare:

• Test your device at the VA Video Connect test site or text ‘V’ to 83293 

• Make sure you’re in a private, quiet place

• Dress appropriately (yes, really—treat it like an in-person visit)

• Download the VA Video Connect app if you’re on iPhone or iPad 

If you don’t have a device: Ask your provider for a “Digital Divide tablet consult.” A VA social worker will contact you. If eligible, a tablet will be sent to your home .

What happens if you don’t use the tablet for 90 days? You have to return it. VA expects you to use it at least once every 90 days for a video appointment .

Latest Updates on VA Appointments (June 2026)

What’s new in 2026: The VA announced in March 2026 that EPS is now available at ALL VA facilities nationwide . This is a massive expansion from previous years when only some sites had it.

What’s coming: The SCHEDULES Act of 2026 (S. 4229) was introduced in the Senate on March 26, 2026 . If passed, VA would have to:

• Establish a clear standard for how long between referral and appointment

• Report quarterly to Congress on how each VA facility is performing

• Rank VA medical centers from best to worst on appointment timeliness

• Break down performance by care type (mental health, cardiology, neurology, etc.)

This would give veterans transparency into which VA facilities are actually delivering care on time.

How to Cancel or Reschedule a VA Appointment

Life happens. Here’s how to cancel without hurting another veteran’s chance to get care.

Method 1: Text (Fastest)
If you get VEText reminders, reply “C” to cancel . That’s it. VA will text you a number to call to reschedule .

Method 2: Online
Log into VA.gov. Go to “Schedule and View Appointments.” Select the appointment and click cancel.

Method 3: Phone
Call your VA facility’s scheduling hotline. For VA Salt Lake City, that’s 801-582-1565, Option 2 . For other locations, call the main VA number at 800-698-2411.

Method 4: My HealtheVet (Legacy)
If you still have access, you can cancel through the portal. But remember, you now need Login.gov or ID.me to get in.

Why canceling matters: Every year, millions of VA appointments go unused because veterans don’t cancel when plans change . When you cancel early, your appointment slot goes to another veteran who’s been waiting. Don’t be a no-show.

ATLAS: For Veterans Who Need Help With Technology

Not everyone is comfortable with video calls or has reliable internet at home. The VA created ATLAS (Accessing Telehealth through Local Area Stations) for exactly this situation.

What ATLAS is: Private rooms at community locations (VFW posts, American Legion halls, libraries, even college campuses) where you can do a video appointment with VA staff available to help .

Where ATLAS sites exist:

• Eureka, MT: VFW Post 6786 

• Bozeman, MT: Montana State University’s Travis W. Atkins Veterans Support Center 

• Missoula, MT: University of Montana’s Military and Veteran Services Office 

How to use ATLAS: Ask your VA provider to help you find the nearest site. Arrive 30 minutes early on your first visit. An attendant will show you to your private room and help you connect .

What to Do If You Need Care Tonight (After Hours)

Call VA Health Connect at 855-679-0214 . This is available 24 hours a day, 7 days a week.

What they can do:

• Nurse advice and triage

• Virtual visits with a doctor or nurse practitioner

• Help determining if you need emergency care

• Scheduling follow-up appointments

What they cannot do: Handle emergencies. If you are experiencing a medical or mental health emergency, call 911 or go to the nearest emergency room immediately .

All care through VA Health Connect is recorded in your VA medical record, so your primary care team sees what happened.

Who Qualifies for VA Appointments

You qualify if:

• You are enrolled in VA health care

• You need medical, mental health, or specialty care

No special application needed. If you’re already enrolled, you can book appointments.

For community care (non-VA providers): Your VA provider must refer you and generate an authorization. You cannot self-refer to community care. The new EPS system helps VA staff find community appointments faster, but the referral still has to come from a VA clinician .

How to Get a VA-Loaned Tablet (For Video Appointments)

Step 1: Ask your VA provider for a “Digital Divide tablet consult” .

Step 2: A VA social worker will contact you to determine eligibility.

Step 3: If approved, the tablet is mailed to your home.

Two tablet modes:

• Standard Setting: Full access to email, internet browser, requires a password

• Single Use Mode: No password, but only works for video calls (no internet or email) 

Tell your provider which mode you need. If you only want to do video calls and don’t want to mess with passwords, ask for Single Use Mode.

Returning the tablet: Call the Office of Connected Care Help Desk at 866-651-3180 (available 24/7) .

Common Mistakes Veterans Make With VA Appointments

Mistake #1: Not canceling when you can’t make it. This is the biggest one. Millions of appointments go unused every year . Reply “C” to your VEText. It takes 3 seconds.

Mistake #2: Showing up late or not at all. VA staff can only hold your slot for so long. If you’re more than 15 minutes late, you may be asked to reschedule.

Mistake #3: Assuming you can’t do video. Many veterans think video appointments are “less than” in-person care. But for primary care, mental health, pharmacy, and nutrition visits, video works great—and there’s no copay .

Mistake #4: Not testing your device before a video appointment. Click the test link the day before. Text ‘V’ to 83293. Don’t wait until two minutes before your appointment to realize your microphone is off .

Mistake #5: Not asking for a tablet if you need one. VA will give you a tablet if you qualify. But you have to ask. Your provider won’t read your mind.

Mistake #6: Using the wrong login. Your old My HealtheVet username and password don’t work anymore. You need Login.gov or ID.me to access VA.gov and manage appointments online.

What This Means for Your Time and Health

The real-world impact of faster scheduling:

The new EPS system means VA schedulers can book up to 25 community care appointments per day, compared to just a handful under the old phone-tag system . For you, that means fewer days waiting for a callback and more actual appointments on your calendar.

For veterans in rural areas: Video appointments and ATLAS sites mean you don’t have to drive 2 hours each way for a 15-minute checkup. That’s hours of your life back.

For veterans with mobility issues: You can see your doctor from your living room. No parking lots. No waiting rooms. No hard chairs.

For veterans with busy work schedules: Book a video visit on your lunch break. Step into your car or an empty office. Get your care and get back to work.

But here’s the reality: The SCHEDULES Act of 2026 is still pending in the Senate . Until it passes, VA isn’t legally required to meet specific timing standards. The current system is faster than before, but there’s no federal mandate forcing every VA facility to perform.

Political and Government Context

The push for faster VA appointments is bipartisan. Congressman Tom Barrett (R-MI) introduced the Community Care Scheduling Improvement Act, and the VA adopted its key provisions even before the bill became law .

The SCHEDULES Act of 2026 (S. 4229) was introduced on March 26, 2026, by a bipartisan group of senators . If passed, it would:

1. Require VA to establish a clear standard for how long between referral and appointment

2. Force VA to report quarterly on performance by facility and care type

3. Rank VA medical centers from best to worst

4. Make all data publicly available online

Why this matters to you: Transparency forces accountability. If veterans can see that one VA facility is taking 60 days for mental health appointments while another takes 10 days, that puts pressure on the slower facility to improve.

What VA is already doing: The agency rolled out EPS nationwide in March 2026 . Nearly 20,000 community providers have signed up to share their calendars with VA schedulers . The system is free, secure, and eliminates phone tag.

What VA is NOT doing: VA is not requiring every community provider to use EPS. It’s voluntary. So if your local non-VA doctor isn’t in the system, VA schedulers can’t see their availability instantly. That means they still have to call.

FAQ: Veterans’ Most-Asked Questions About VA Appointments

How do I schedule a VA appointment?

Four ways: online at VA.gov, by phone (855-679-0214 for 24/7 help), by text if you’re on VEText, or by asking your provider for a video visit .

What is the VA phone number for appointments?

24/7 clinical contact center: 855-679-0214 . For routine scheduling at your local VA, call your facility directly or the main VA line at 800-698-2411.

How do I cancel a VA appointment by text?

If you receive VEText reminders, reply “C” to cancel. VA will text you a number to call to reschedule .

Is there a copay for VA video appointments?

No copay when you use VA Video Connect from home or a non-VA location .

Can I get a VA tablet for video appointments?

Yes, if you qualify. Ask your provider for a “Digital Divide tablet consult.” A VA social worker will contact you .

What is EPS?

External Provider Scheduling (EPS) is a system that lets VA schedulers see available community care appointments in real-time and book them directly. It’s now available at all VA facilities nationwide .

What is the SCHEDULES Act of 2026?

A bill introduced in the Senate on March 26, 2026, that would require VA to meet strict appointment timing standards and report quarterly on performance. Still pending .

What is VA Health Connect?

A 24/7 clinical contact center (855-679-0214) where veterans can get nurse advice, virtual visits, and appointment help after hours .

What is ATLAS?

Accessing Telehealth through Local Area Stations—private rooms at community locations (VFW posts, libraries, colleges) where veterans can do video appointments with staff help .

How do I test my device for a VA video appointment?

Visit the VA Video Connect test site or text ‘V’ to 83293 to test your mobile device .

Final Takeaway

Booking a VA appointment in 2026 is faster than ever, thanks to the new EPS system now available at every VA facility nationwide . You have four ways to schedule: online, by phone (24/7 hotline at 855-679-0214), by text, or by video from home.

Here’s what you need to do right now:

1. Save these numbers in your phone: VA Health Connect (24/7): 855-679-0214. Main VA line: 800-698-2411.

2. Opt into VEText so you can cancel appointments by replying “C” . Don’t be a no-show.

3. Ask your provider about video appointments if you haven’t tried them. No copay. No travel.

4. If you need a tablet, ask for a Digital Divide consult today .

5. Check your login credentials—make sure you have Login.gov or ID.me set up so you can manage appointments online.

6. If you need care tonight, call VA Health Connect. They’re open 24/7 .

The bottom line: VA appointments are easier to book and cancel than ever before. The new systems work. But they only work if you use them—and if you cancel when you can’t make it. Every slot you open up helps another veteran get the care they need.

The primary purpose of the new EPS system is to offer a more user-friendly and efficient scheduling experience. This system utilizes advanced technology to facilitate faster appointment bookings, allowing veterans to schedule their health visits with ease. By reducing the time it takes to secure an appointment, the EPS encourages more veterans to access the healthcare services they need promptly, thereby improving health outcomes.

This revamp was considered necessary as the VA recognized the growing demand for timely medical care among veterans. Prior to the introduction of the EPS, many veterans expressed concerns about the cumbersome process of scheduling appointments, which often involved excessive paperwork and long wait times for phone responses. The new system effectively addresses these issues and represents a proactive step towards modernizing the VA’s healthcare delivery framework.

Moreover, the EPS is designed to be accessible to all veterans, including those who may struggle with technology. The interface is friendly, and the system provides multiple resources to assist users in navigating the appointment process. The combination of faster scheduling, improved accessibility, and streamlined communication ensures that veterans can obtain timely care, reinforcing the VA’s commitment to providing exceptional service to those who have served the nation.

Key Features of the EPS System

The newly implemented Electronic Appointment Scheduling (EPS) system is designed to enhance the efficiency of appointment management across the Veterans Affairs (VA) healthcare system. With its various features, the EPS system transforms the user experience significantly, making it a valuable tool for both patients and healthcare providers.

One of the standout attributes of the EPS system is its user-friendly interface. This interface is intuitively designed, allowing for straightforward navigation and quick access to scheduling options. Patients can easily view available appointment slots, select their preferred dates, and complete the scheduling process with minimal hassle. A focus on accessibility ensures that the interface accommodates individuals with varying abilities, leading to a more inclusive environment.

Another noteworthy feature is the implementation of automated notifications. The system sends reminders to patients about their upcoming appointments, as well as notifications for any changes or cancellations. These timely alerts serve to reduce instances of missed appointments, thereby maximizing the efficiency of healthcare delivery.

The EPS system also boasts seamless integration with electronic health records (EHR). This integration ensures that healthcare providers have essential patient information readily available at the time of the appointment. By accessing the EHR during scheduling, clinicians can make informed decisions regarding the types of services needed, ultimately improving patient care.

Furthermore, the accessibility features of the EPS system cater to a diverse population of users. These features include adjustable text sizes, screen reader compatibility, and language selection options, ensuring that all veterans can effectively utilize the system for their health management needs.

How the EPS System Works

The Electronic Appointment Scheduling (EPS) system is engineered to enhance the appointment-making process for veterans across the nation, simplifying what was once a cumbersome task. To utilize the EPS system, users will first need to log in to their designated account on the Department of Veterans Affairs (VA) website. This requires credentials, which may include a username and password or, for heightened security, the use of an ID card associated with the VA.

Upon successfully logging in, users will be directed to the appointment scheduling interface. Here, veterans can view available services and select the type of appointment they wish to schedule. The EPS system utilizes a user-friendly calendar interface that displays available time slots for various healthcare services. Veterans are encouraged to keep their specific needs in mind when choosing an appointment type, as certain services may have distinct requirements.

Next, after selecting a service, veterans will proceed to choose a specific date and time. The EPS system is designed to show real-time availability, ensuring that users can secure appointments that fit their schedules. After selecting a suitable date and time, users will be prompted to confirm their appointment details. At this stage, it’s advisable to review any requirements or documentation necessary for the upcoming appointment. Documentation may include medical records or referral letters depending on the type of service requested.

Once the appointment is confirmed, users will receive a confirmation notification via email or the EPS system. This notification will outline the appointment details, including date, time, and location, as well as a reminder of any documents that need to be brought along. The streamlined nature of the EPS system not only facilitates quicker appointments but also provides veterans with greater autonomy over their healthcare scheduling.

Benefits of Using the New EPS System

The enhanced Electronic Appointment Scheduling (EPS) system has been designed to provide a myriad of benefits for both veterans and healthcare providers. One of the most notable advantages is the significant reduction in appointment scheduling time. With the EPS system, veterans can now secure appointments 10 times faster than before, allowing them to access necessary medical care without unnecessary delays. This efficiency not only streamlines the process but also enhances the overall experience for patients navigating the sometimes complex healthcare landscape.

Another key advantage is the increased accessibility brought about by the EPS system. Veterans can easily schedule appointments online, enabling them to manage their medical needs from the comfort of their homes. This convenience is particularly beneficial for those with mobility challenges or residing in remote areas, as it eliminates the barriers associated with traditional scheduling methods. Additionally, the online platform supports veterans in quickly finding available slots, thus better accommodating their schedules.

The EPS system also serves to minimize errors in scheduling, a common issue in healthcare. By automating the booking process and utilizing advanced algorithms, the system helps to prevent double bookings and missed appointments. Such reductions in scheduling errors lead to improved operational efficiency for healthcare providers, allowing them to deliver more focused and effective care. As a result of these optimizations, veterans can expect improved healthcare outcomes, which is the ultimate goal of healthcare services.

Ultimately, the new EPS system represents a significant step forward in the appointment scheduling process within the Veterans Affairs system, promoting an environment that prioritizes timely and efficient healthcare for veterans.

User Experience: Feedback from Veterans

The introduction of the Electronic Appointment Scheduling (EPS) system has significantly transformed the experience for many veterans in the United States. Numerous veterans have taken the time to share their feedback regarding this new system, highlighting various aspects of their experiences and the improvements they have noticed. One consistent theme in the testimonials is the increased speed and efficiency in scheduling appointments. Veterans report that they are able to secure appointments ten times faster than before. Many have expressed gratitude for reduced wait times, which contributes positively to their overall healthcare outcomes.

Veterans have also noted that the user-friendly interface of the EPS system makes it simpler to navigate and manage appointments. One user, a veteran with multiple healthcare needs, stated, “The EPS system allows me to book appointments directly on my phone without having to wait on hold or struggle to communicate with staff. This means I can focus more on my health rather than the logistics of getting an appointment.” Such sentiments illustrate the user-friendliness of the EPS system and how it caters to the specific needs of veterans.

Moreover, veterans have highlighted the impact of improved communication via the EPS system. One veteran remarked, “The reminders and updates I receive through the new system have helped reduce no-shows and cancellations significantly. This ensures I am prepared for my appointments and can manage my time effectively.” Such feedback showcases the essential role of these reminders in enhancing service satisfaction and engagement in one’s own healthcare journey.

In conclusion, the EPS system is receiving overwhelmingly positive feedback from veterans. From faster scheduling to improved communication and an overall enhanced user experience, it represents a crucial advancement in veterans’ healthcare accessibility and satisfaction.

Common FAQs about the EPS System

The Electronic Appointment System (EPS) introduced by the Veterans Affairs (VA) aims to streamline the appointment scheduling process for veterans, making it significantly faster and more efficient. Despite its advantages, users may have questions and concerns regarding various aspects of the system. Below are some common inquiries regarding the EPS system that may assist veterans in navigating its features.

What should I do if I encounter technical issues?
If veterans experience technical issues while using the EPS system, the first step is to ensure they are using a compatible browser and have a stable internet connection. Clear the browser cache and cookies, as this can often resolve basic functionality problems. Should issues persist, users are encouraged to seek help through the VA’s customer support hotline, which provides dedicated assistance for troubleshooting problems.

How will I receive appointment notifications?
The EPS system utilizes an automated notification process to keep veterans informed about their appointments. Notifications are typically sent via email or text message, depending on the preferences selected during the registration process. Veterans should ensure that their contact information is updated in the system to receive timely reminders and changes regarding their appointments. Moreover, checking the spam or junk folder in the email account can help ensure important notifications are not missed.

What steps should I take if I cannot access my appointments?
If a veteran is unable to access their appointments through the EPS system, it is advisable to double-check the login credentials and ensure they have created an account correctly. If access issues continue, contacting the appointed VA representative or reaching out to the support team will provide further assistance. The VA is committed to ensuring that all veterans can successfully utilize the EPS system for their appointment needs.

Addressing these common questions can enhance the experience of users, enabling them to reap the full benefits of the EPS system efficiently.

Tips for a Smooth Appointment Booking Experience

Booking an appointment through the newly implemented EPS system can be a straightforward process if certain practices are followed. Firstly, it is essential to have all necessary documentation at hand before initiating the booking. This includes your VA identification and any relevant medical records or information. By organizing these details in advance, you can ensure quick and accurate input into the system.

When navigating the EPS system, take your time to familiarize yourself with its layout and features. Veterans should consider watching any available tutorial videos or reading guides that explain the new functionalities. This will not only save time but will also reduce frustration while booking appointments.

It is crucial to enter all personal data correctly, including any potential updates in your contact information or address. Inaccuracies can lead to delays or complications in scheduling appointments and might affect communication regarding follow-up appointments. Make sure to double-check all entered details before proceeding to confirm your appointment.

In anticipation of the appointment itself, veterans are encouraged to prepare a list of questions or concerns to discuss with healthcare professionals. This preparation enables effective communication during the visit, ultimately enhancing the overall medical experience provided by the VA.

Lastly, if any issues arise during the booking process, do not hesitate to reach out to customer service for support. The VA provides resources to assist veterans in navigating the EPS system efficiently. By following these tips, veterans can streamline their appointment booking process, making it less daunting and more effective.

Future Enhancements and Updates to the EPS System

The Department of Veterans Affairs (VA) is committed to continuously improving the Efficiency in Patient Scheduling (EPS) system to better serve veterans seeking healthcare appointments. As the system has demonstrated its efficacy by making appointment scheduling ten times faster, positive user feedback has set the stage for further development. One of the primary focus areas for these enhancements is the incorporation of advanced analytics. By leveraging data analysis tools, the VA aims to identify common scheduling issues and optimize appointment availability more accurately.

Moreover, the VA is exploring the integration of artificial intelligence (AI) within the EPS system. AI has the potential to improve appointment matching based on patient needs and availability, streamlining the scheduling process even further. Furthermore, there is a planned rollout of a feature allowing users to receive real-time updates regarding their appointments via SMS or email notifications, which aims to enhance communication and reduce no-show rates.

Feedback from veterans using the EPS system will be critical in guiding these enhancements. The VA plans to implement regular surveys and user testing sessions to gather comprehensive insights. This feedback loop will not only identify existing pain points but also highlight desired features that can elevate the overall user experience.

In addition, ongoing training programs for VA staff will ensure that employees are well-equipped to assist veterans with the latest functionalities of the EPS system. As technology evolves and new features are implemented, the VA’s commitment to improving user experience will remain paramount. The EPS system is positioned to undergo significant upgrades in response to user expectations and emerging technologies. These developments signify a proactive approach by the VA, ensuring that healthcare access for veterans continues to improve.

Conclusion: Embracing the EPS System for Better Veteran Care

The new Electronic Patient Scheduling (EPS) system introduced by the VA is a significant advancement in the quest to enhance healthcare access for veterans. This innovative platform is designed to streamline the appointment-making process, allowing veterans to secure their healthcare visits with remarkable efficiency. As discussed, the EPS system enhances communication between veterans and healthcare providers, ensuring that appointments are not only easier to schedule but also better aligned with the specific needs of service members.

Furthermore, the EPS system represents a critical step forward in reducing the backlog of appointments that has long plagued the VA. By facilitating faster appointment scheduling, the system minimizes wait times, thus promoting timely medical interventions that are vital for the well-being of veterans. The integration of modern technology in healthcare practices exemplifies the VA’s commitment to evolve and adapt to the challenges faced by veterans in accessing care.

For veterans, it is essential to embrace the EPS system, taking full advantage of its features to improve their healthcare experience. By utilizing this new platform, veterans can ensure that they receive the attention and medical care they deserve without unnecessary delays. It is encouraged that veterans familiarize themselves with the EPS system, enabling them to navigate their healthcare needs more effectively.

Ultimately, the EPS system not only signifies a leap toward improved operational efficiency but also reflects the VA’s dedication to serving veterans better. By adapting and embracing this new system, veterans can contribute to a more responsive and effective healthcare environment that honors their service and sacrifices.