Salem VA Medical Center: Location, Services and Contact Info
The Salem VA Medical Center is a 242-bed teaching hospital at 1970 Roanoke Boulevard, Salem, VA 24153. The main phone number is 540-982-2463. It provides emergency care, primary care, mental health services, surgery, and specialty care to more than 78,000 eligible Veterans across southwestern Virginia. The facility is open 24/7 for emergency services.
Quick Facts
| Item | Details |
|---|---|
| Benefit | VA health care enrollment and medical services |
| Eligibility | Veterans who served in the active military, naval, or air service and were discharged under conditions other than dishonorable |
| Application | VA Form 10-10EZ (online, by mail, or in person) |
| Processing Time | Typically 7–10 business days for enrollment decisions |
| Official Agency | U.S. Department of Veterans Affairs (VA) |
| Required Forms | VA Form 10-10EZ, DD-214 (discharge paperwork), income information |
| Updated For | 2026 |
Salem VA Medical Center: Location and Contact Information
The Salem VA Medical Center is located at 1970 Roanoke Boulevard, Salem, VA 24153-6404. It is the primary VA medical facility for Veterans in southwestern Virginia and serves as a tertiary referral center for the region.
Physical Address
Salem VA Medical Center
1970 Roanoke Boulevard
Salem, VA 24153-6404
Main Phone Numbers
| Contact Type | Number |
|---|---|
| Local | 540-982-2463 |
| Toll-Free | 888-982-2463 |
| TTY (TeleType for the Deaf) | 711 |
These numbers connect you to the main switchboard, which can route your call to specific departments including enrollment, pharmacy, mental health, and patient advocates.
Mailing Address
For correspondence, use the same street address: Salem VA Medical Center, 1970 Roanoke Boulevard, Salem, VA 24153-6404.
Facility Hours
The Salem VA Medical Center emergency department is open 24 hours a day, 7 days a week. Most outpatient clinics operate Monday through Friday during standard business hours, typically 7:30 a.m. to 4:00 p.m. Specialty service hours vary, so check with your specific clinic before visiting.
Health Care Services at Salem VA Medical Center
The Salem VA Medical Center provides a full range of medical services as a Level 1c high-complexity teaching hospital. It operates 182 general medical, surgical, and psychiatric beds, plus a 90-bed Extended Care Rehabilitation Center and a 26-bed Substance Abuse Residential Rehabilitation Treatment Program.
Emergency and Urgent Care
Veterans May Qualify for Extra Benefits
Check available financial assistance, healthcare programs and other opportunities that may apply to you.
Check EligibilityThe emergency department at Salem VA Medical Center is open 24/7 and treats serious, life-threatening conditions such as severe chest pain, seizures, heavy uncontrollable bleeding, and moderate to severe burns. For emergencies, call 911 or go to the nearest VA or non-VA emergency department.
Urgent care is available for minor injuries and non-emergency illnesses that need prompt attention, including colds, flu, strep throat, sinus infections, minor strains, and rashes. Urgent care does not replace your primary care provider but is available when your doctor’s office is closed.
Primary Care
Your VA primary care provider coordinates all aspects of your care, including immunizations, lab work, mental health referrals, women’s health services, radiology, social services, and telehealth. Primary care is available at the Salem VA Medical Center and all five community-based outpatient clinics.
Mental Health Care
The Salem VA Medical Center offers comprehensive mental health services, including inpatient psychiatry, outpatient mental health, neuropsychology, substance use disorder treatment, and evidence-based therapies for PTSD and depression. The inpatient psychiatry unit (Building 170) provides care for Veterans with acute and severe symptoms of mental illness. The facility provides 24/7 psychiatry coverage in the emergency department.
For mental health appointments, call 540-982-2463, ext. 2611 (behavioral health call center) or 540-982-2463, ext. 5057 (direct).
Women Veteran Care
The MSG Silverine Vinyard James Women’s Health Clinic at Salem VA provides comprehensive care for women Veterans, including primary care, gynecology, maternity care, ultrasounds, mammograms, Pap and HPV tests, mental health counseling, menopause treatment, and family planning services. Women Veterans can also access the Women Veterans Call Center at 855-VA-WOMEN (855-829-6636).
Pharmacy Services
The Salem VA Medical Center is the only location in the health care system with an on-site pharmacy. The outpatient pharmacy is in Building 143 and operates Monday through Friday, 8:00 a.m. to 6:30 p.m. ET. Community-based outpatient clinics in Danville, Lynchburg, Staunton, Tazewell, and Wytheville do not have on-site pharmacies.
Pharmacy phone numbers:
Automated refill line: 540-982-2463, option 1, then option 1
Pharmacy questions: 540-982-2463, ext. 2720
You can refill prescriptions online through MyHealtheVet, via the VA: Health & Benefits mobile app, by phone, or by mail. Order refills at least 10 days before your supply runs out.
Specialty Services
Salem VA Medical Center offers a wide range of specialty care:
Cardiology:Â Treatment for heart disease, high blood pressure, heart rhythm disorders, and vascular diseases
Blind and Low Vision Rehabilitation:Â Comprehensive eye exams, visual skills assessments, and training for independent living
Addiction and Substance Use Care:Â Outpatient and inpatient services, including a residential rehabilitation facility
Dental Services:Â Restorative dentistry, endodontics, prosthodontics, periodontics, implantology, and oral surgery
Prosthetics and Sensory Services:Â Prosthetic devices, sensory aids, and related equipment
Oncology and Hematology:Â Cancer care and blood disorder treatment
Neurology, Orthopedics, Gastroenterology, and Endocrinology
Community-Based Outpatient Clinics
The Salem VA Health Care System operates six locations across southwestern Virginia: the main medical center in Salem and five community-based outpatient clinics (CBOCs).
| Clinic | Location | Phone |
|---|---|---|
| Danville CBOC | 705 Piney Forest Road, Danville, VA 24540 | 434-710-4210 |
| Lynchburg CBOC | Lynchburg, VA | 434-316-5000 |
| Staunton CBOC | Staunton, VA | Contact main number |
| Tazewell CBOC | Tazewell, VA | Contact main number |
| Wytheville CBOC | Wytheville, VA | Contact main number |
These clinics provide primary care, mental health services, and common outpatient services. Veterans enrolled at any CBOC can receive specialty care at the main Salem campus.
Who Qualifies for Care at Salem VA Medical Center
You qualify for VA health care at Salem if you served in the active military, naval, or air service and were discharged under conditions other than dishonorable. Enrollment is required before you can schedule appointments or receive care.
Eligibility Groups
VA health care eligibility is organized into priority groups based on service history, disability rating, income, and other factors. Veterans with service-connected disabilities, former prisoners of war, Purple Heart recipients, and those with catastrophically disabling conditions generally receive the highest priority.
Income Considerations
If you have a 0% VA disability rating or are a non-service-connected Veteran, you will need to provide income information from the previous calendar year when applying. VA uses this information to determine your priority group and whether you owe copayments for care.
PACT Act Expansion
The PACT Act, signed into law in August 2022, expanded VA health care eligibility for Veterans exposed to toxic substances, including burn pits, Agent Orange, and other environmental hazards. Veterans who served in certain locations and time periods may now qualify for care even if they did not previously meet eligibility requirements. Salem VA Medical Center offers toxic exposure screenings to enrolled Veterans.
How to Enroll at Salem VA Medical Center
Enrollment is required before you can receive care. The process is straightforward and can be completed online, by mail, or in person.
Step-by-Step Enrollment
Gather required documents:Â DD-214 (discharge paperwork), income information (if applicable), and a valid ID.
Complete VA Form 10-10EZ: Apply online at VA.gov, download and mail the form, or complete it in person at the Salem VA Medical Center Enrollment and Eligibility Office.
Submit your application:Â Bring your completed form to a patient registration office or mail it to the Health Eligibility Center.
Receive your decision: VA typically processes enrollment applications within 7–10 business days.
Schedule your first appointment:Â Once enrolled, call 540-982-2463 to schedule a primary care appointment.
In-Person Enrollment
The Enrollment and Eligibility Office at Salem VA Medical Center can assist with applications, answer questions about priority groups, and help you register for care. The facility also hosts periodic VetFest enrollment fairs where eligible Veterans can enroll on the spot and receive an initial primary care appointment the same day.
Getting to Salem VA Medical Center
Parking
The Salem VA Medical Center campus has parking available, including valet service and wheelchair-accessible spaces. Parking can be limited during peak hours.
Transportation Services
DAV Vans:Â The Disabled American Veterans organization operates free transportation services for Veterans traveling to VA medical appointments. The DAV van office at Salem VA Medical Center is in Building 12, Room 244. Call 540-982-2463, ext. 219 for information.
Beneficiary Travel:Â If you qualify, VA may reimburse you for mileage or provide special mode transportation to and from the medical center.
Valley Metro:Â The local bus system provides service to the medical center with connections to Salem and Roanoke routes.
Driving Directions
From Interstate 81, take Exit 141 and follow Route 419 South to Roanoke/Salem Boulevard. Turn left at the intersection near the General Electric plant, and follow signs to the medical center.
Patient Advocates and Support Services
Patient Advocates
Patient advocates at Salem VA are specially trained to help you resolve issues with your care if you have not been able to resolve them through your care team. Walk-in hours are Monday through Friday (excluding holidays) from 9:00 a.m. to 3:00 p.m. The office is in Building 2A, 1st Floor, Rooms 1A1006–1A1009.
Caregiver Support
The Caregiver Support Program at Salem VA provides resources, education, and support for family members and friends caring for Veterans. The Virginia Veteran and Family Support Program (VVFS) also offers peer and family support and care coordination services.
Homeless Veteran Services
The Health Care for Homeless Veterans program at Salem VA provides immediate food and shelter, transitional and permanent housing, job training, life skills development, education, and treatment for addiction and depression. The HUD-VASH program combines Housing and Urban Development vouchers with VA case management to help homeless Veterans secure permanent housing.
Women Veterans Program
The Women Veterans Program Manager is a social worker embedded with the Women’s Health Clinic who advises and advocates for women Veterans, helping coordinate services from primary care to specialized care. The Women Veterans Whole Health Retreat offers free wellness activities including yoga, tai chi, mindfulness meditation, and healthy cooking workshops.
Crisis Resources
If you are a Veteran in crisis or concerned about one, the Veterans Crisis Line provides free, confidential support 24/7.
| Contact Method | Details |
|---|---|
| Phone | 988, then press 1 |
| Text | 838255 |
| Online Chat | VeteransCrisisLine.net/Chat |
| TTY | 711, then 988 |
The Salem VA Medical Center emergency department also provides 24/7 crisis intervention services.
Common Questions
What is the phone number for Salem VA Medical Center?
The main phone number is 540-982-2463 (local) or 888-982-2463 (toll-free). For the automated pharmacy refill line, call 540-982-2463, choose option 1, then option 1.
Where is Salem VA Medical Center located?
Salem VA Medical Center is at 1970 Roanoke Boulevard, Salem, VA 24153-6404. It is located in southwestern Virginia, approximately 10 miles west of Roanoke.
What services does Salem VA Medical Center offer?
Salem VA offers emergency care, primary care, mental health services, surgery, cardiology, oncology, dental care, prosthetics, women’s health, addiction treatment, and extended care rehabilitation. It is a Level 1c high-complexity teaching hospital.
How do I enroll for VA health care at Salem?
Complete VA Form 10-10EZ online at VA.gov, by mail, or in person at the Enrollment and Eligibility Office. Bring your DD-214 and income information if applicable.
Is Salem VA Medical Center open 24 hours?
The emergency department is open 24 hours a day, 7 days a week. Most outpatient clinics operate Monday through Friday during business hours.
Does Salem VA Medical Center have a pharmacy?
Yes. The outpatient pharmacy is in Building 143 and is open Monday through Friday, 8:00 a.m. to 6:30 p.m. ET. It is the only on-site pharmacy in the health care system.
How do I refill prescriptions at Salem VA?
Refill by phone at 540-982-2463 (option 1, then 1), online through MyHealtheVet, via the VA: Health & Benefits app, or by mailing the refill form that comes with your prescription.
What is the Veterans Crisis Line number?
Call 988 and press 1, text 838255, or chat online at VeteransCrisisLine.net/Chat. The service is available 24/7.
Does Salem VA Medical Center provide transportation for Veterans?
Yes. DAV vans provide free transportation to medical appointments. Call 540-982-2463, ext. 219 for scheduling. Beneficiary travel reimbursement may also be available for eligible Veterans.
What should I do if I have a problem with my care at Salem VA?
Contact a patient advocate in Building 2A, 1st Floor, Rooms 1A1006–1A1009. Walk-in hours are Monday through Friday, 9:00 a.m. to 3:00 p.m. Patient advocates help resolve issues that you have not been able to resolve with your care team.
Key Takeaways
Salem VA Medical Center is at 1970 Roanoke Boulevard, Salem, VA 24153, with main phone 540-982-2463.
The facility is a 242-bed teaching hospital serving more than 78,000 Veterans across 26 counties and 13 independent cities.
Emergency care is available 24/7. Most outpatient clinics operate Monday–Friday during business hours.
Enrollment in VA health care is required before receiving care. Apply with VA Form 10-10EZ online, by mail, or in person.
The PACT Act has expanded eligibility for Veterans exposed to toxic substances.
Mental health services include inpatient and outpatient psychiatry, PTSD treatment, and substance use care.
The Women’s Health Clinic provides comprehensive care for women Veterans, including maternity care and mammograms.
Five community-based outpatient clinics serve Danville, Lynchburg, Staunton, Tazewell, and Wytheville.
DAV vans provide free transportation to medical appointments. Call 540-982-2463, ext. 219.
The Veterans Crisis Line is available 24/7 at 988 (press 1).
Official Resources
VA.gov — Salem VA Health Care System: https://www.va.gov/salem-health-care/
VA Health Care Enrollment (Form 10-10EZ):Â https://www.va.gov/health-care/apply-for-health-care-form-10-10ez/
MyHealtheVet:Â https://www.myhealth.va.gov/
Veterans Crisis Line:Â https://www.veteranscrisisline.net/
VA Caregiver Support Program:Â https://www.caregiver.va.gov/
VA Homeless Veterans Programs:Â https://www.va.gov/homeless/
Women Veterans Health Care:Â https://www.womenshealth.va.gov/
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📌 Information provided as of June 2026. Always verify current eligibility and rules with official .gov sources.
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