Biloxi VA Hospital: Phone Number, Hours & Complete Services

Biloxi VA Medical Center: Hours, Phone Number and Services

The Biloxi VA Medical Center, located at 400 Veterans Avenue in Biloxi, Mississippi, operates 24 hours a day, 7 days a week for emergency and inpatient care. The main phone number is 228-523-5000, and the toll-free number is 800-296-8872. It serves as the administrative hub of the VA Gulf Coast Veterans Healthcare System, providing primary care, surgery, mental health, and specialty services to Veterans across Mississippi, Alabama, and Florida.

Quick Facts

What Is the Biloxi VA Medical Center?

The Biloxi VA Medical Center is a full-service VA hospital and the flagship facility of the VA Gulf Coast Veterans Healthcare System. It is a complexity level 1c health care system that provides inpatient and outpatient medical, surgical, and psychiatric care to eligible Veterans.

The medical center sits on more than 100 acres along the southern shore of Back Bay in Biloxi, Mississippi. It is part of Veterans Integrated Service Network 16 (VISN 16), which covers Mississippi, Louisiana, Arkansas, Oklahoma, southeast Texas, and northwest Florida.

The VA Gulf Coast Veterans Healthcare System includes the Biloxi VA Medical Center and four community-based outpatient clinics located in:

• Mobile, Alabama

• Pensacola, Florida

• Panama City, Florida

• Eglin Air Force Base, Florida

Veterans in the Gulf Coast region can receive care at any of these locations, but the Biloxi campus offers the widest range of services, including emergency care, surgery, and specialized treatment programs.

The medical center is affiliated with several leading colleges and universities and offers residency training in general surgery, ophthalmology, otolaryngology, and thoracic and vascular surgery. It also provides associated health training in pharmacy, psychology, and social work.

Biloxi VA Medical Center Hours of Operation

The Biloxi VA Medical Center operates 24 hours a day, 7 days a week for emergency services and inpatient care. Outpatient clinics and administrative offices have more limited hours, typically Monday through Friday during normal business hours.

Facility Hours at a Glance

The Veterans Canteen Service operates the PatriotStore, PatriotCafé, and PatriotBrew on campus. The PatriotStore is located in Building 57, the PatriotCafé in Building 21, and the PatriotBrew in Building 30.

Biloxi Vet Center Hours

The Biloxi Vet Center, located at 288 Veterans Avenue, directly across the street from the medical center, has separate hours:

• Monday–Friday: 8:00 a.m. – 4:30 p.m.

• Saturday–Sunday: Closed

The Vet Center offers confidential counseling for depression, PTSD, military sexual trauma, and other needs in a non-medical setting. The call center is available 24/7 at 877-927-8387.

Holiday Hours

VA facilities observe federal holidays. On holidays, emergency services remain available 24/7, but outpatient clinics and administrative offices are closed. Veterans should call ahead to confirm holiday schedules for specific services.

Biloxi VA Medical Center Phone Numbers

The main phone number for the Biloxi VA Medical Center is 228-523-5000. The toll-free number is 800-296-8872. Veterans can use these numbers to reach the facility, schedule appointments, and connect with specific departments.

Key Phone Numbers

How to Schedule an Appointment

To schedule, reschedule, or cancel an appointment at the Biloxi VA Medical Center:

1. Call the main number at 228-523-5000.

2. If a referral is required, contact your primary care provider first.

3. You can also use secure messaging through My HealtheVet to communicate with your care team.

After-Hours and Emergency Contacts

For mental health crises after hours, call the Veterans Crisis Line at 988 and press 1. The Vet Center call center is also available 24/7 at 877-927-8387.

For medical emergencies, call 911 or go to the nearest emergency department. The Biloxi VA Medical Center Emergency Department is open 24/7.

Services Offered at Biloxi VA Medical Center

The Biloxi VA Medical Center provides a comprehensive range of health care services. The following sections detail the major service categories available to eligible Veterans.

Emergency Care

The Biloxi VA Medical Center operates a 24/7 emergency department. Emergency services are available every day of the year for life-threatening illnesses and injuries that require immediate attention.

The emergency room staff can help with:

• Life-threatening illnesses and injuries

• Urgent medical issues that must be treated right away

• Psychiatric evaluations

For emergencies, call 911 or go to the nearest VA or non-VA emergency department. The VA covers emergency care at non-VA facilities in certain circumstances, but Veterans should notify the VA within 72 hours of receiving emergency care at a non-VA facility.

Primary Care

Primary care is the foundation of VA health care. At the Biloxi VA Medical Center, your primary care provider works closely with you to plan all the care you need to stay healthy throughout your life.

Primary care services include:

• Immunizations and vaccinations

• Labs and blood work

• Mental health care coordination

• Women’s health care

• Radiology

• Social services

• Telehealth

The VA uses the Patient Aligned Care Team (PACT) model, which brings together a doctor or nurse practitioner, a registered nurse care manager, a licensed practical nurse, a pharmacist, a social worker, and other team members to provide coordinated care.

Mental Health Care

The Biloxi VA Medical Center offers both inpatient and outpatient mental health services. The mental health unit, completed in September 2011, includes four wards with 16 beds each, residential treatment units focused on post-traumatic stress and substance abuse, and acute psychiatric units. Almost half of the building space is allocated for outpatient mental health treatment, with 22 group therapy and conference rooms.

Mental health services include:

• Individual and group therapy

• Medication management

• PTSD treatment

• Substance use disorder treatment

• Military sexual trauma counseling

• Suicide prevention

• Inpatient psychiatric care

• Residential rehabilitation treatment

The mental health services phone number is 228-523-5223.

Women Veteran Care

The VA Gulf Coast Veterans Healthcare System serves more than 7,000 women Veterans. The Biloxi VA Medical Center offers comprehensive women’s health services to meet the specific needs of women Veterans.

Women’s health services include:

• Women’s primary care

• Mental health care and counseling

• Obstetrics and gynecology

• Pap smears and HPV tests

• Mammograms and ultrasounds

• Maternity care

• Menopause treatment, including hormonal therapy

• Family planning and contraceptive care

• Infertility evaluation

• Recovery from military sexual trauma

• Female-specific medical equipment

The women’s health program is designed to provide complete health care for women Veterans of all ages, with primary care providers who specialize in women’s health and work closely with specialists in gynecology, obstetrics, oncology, and other fields.

Pharmacy Services

The Biloxi VA Medical Center pharmacy provides a full range of services to help Veterans get and understand their prescription medicines and supplies. Veterans can refill prescriptions in multiple ways:

• Online: Through My HealtheVet

• By phone: Call 228-523-5428 (24-hour refill line)

• By mail: Send refill slips to Gulf Coast Veterans Health Care System, Pharmacy Service (119), 400 Veterans Avenue, Biloxi, MS 39531

Veterans can pick up new prescriptions in person and safely dispose of medicines at the facility. The pharmacy also provides clinical pharmacy services and select specialty services.

Specialty Care

The Biloxi VA Medical Center provides a wide range of specialty care services, including:

• Cardiology

• Oncology

• Neurology

• Dentistry

• Geriatrics

• Extended care

• Physical medicine and rehabilitation

• General surgery

• Orthopedics

• Ophthalmology

• Otolaryngology (ENT)

• Thoracic and vascular surgery

• Urology

The medical center is classified as a Clinical Referral Level Two tertiary care facility and serves as a teaching hospital with state-of-the-art technology.

Blind Rehabilitation Center

The Biloxi VA Medical Center is home to a Blind Rehabilitation Center, which provides comprehensive rehabilitation services for Veterans with visual impairments. This is one of the specialized programs that distinguishes the Biloxi campus within the VA Gulf Coast system.

Long-Term Care

The medical center offers long-term care services, including:

• Nursing home care

• Geriatric care

• Extended care programs

• Rehabilitative therapies

Homeless Veteran Services

The Health Care for Homeless Veterans (HCHV) program at the Biloxi VA Medical Center helps homeless Veterans with mental health and/or substance abuse problems. The program can be reached at 228-523-5000, ext. 34984 or ext. 34726.

Compensated Work Therapy

The Compensated Work Therapy (CWT) program helps Veterans return to competitive employment. To be eligible, Veterans must be eligible for VA health care services, have a goal of returning to competitive employment, and have barriers to obtaining or retaining employment that require intensive support.

Biloxi VA Medical Center Eligibility

To receive care at the Biloxi VA Medical Center, Veterans must be enrolled in VA health care. Eligibility is based on several factors, including military service history, discharge type, disability rating, income, and Medicaid eligibility.

Who Qualifies for VA Health Care?

Veterans who meet the following criteria may be eligible for VA health care:

• Served in the active military, naval, or air service

• Were discharged or released under conditions other than dishonorable

• Current and former members of the Reserves or National Guard who were called to active duty (other than for training only) by a federal order and completed the full period for which they were called or ordered to active duty

Eligibility Categories

The VA uses a priority group system to determine eligibility and copayment responsibilities. Veterans with service-connected conditions, Purple Heart recipients, and those with low income generally receive higher priority. The specific eligibility categories include:

• Veterans with service-connected disabilities rated 50% or more

• Veterans with service-connected disabilities rated 30% or 40%

• Veterans who are former Prisoners of War

• Veterans awarded a Purple Heart

• Veterans receiving VA pension benefits

• Veterans with incomes below the VA national income threshold

• Veterans who agree to pay copayments

Income Limits and Financial Assessment

For Veterans without a service-connected disability or with a 0% rating, VA health care eligibility is determined in part by income. Veterans must provide income information from the previous calendar year when applying. The VA compares this income to thresholds based on geographic location and family size.

Required Documents for Enrollment

When applying for VA health care at the Biloxi VA Medical Center, bring the following documents if you are not already enrolled:

• Current insurance card (including Medicare or Medicaid)

• Proof of military service (DD-214)

• Copy of award letter if Purple Heart is not noted on your DD-214 (Purple Heart recipients only)

• Income information from the previous calendar year (if you have a 0% VA disability rating or are a non-service-connected Veteran)

If you do not have your DD-214, the VA can help you obtain it or establish your eligibility through other documentation.

How to Apply for VA Health Care at Biloxi VA Medical Center

Enrollment in VA health care is required before you can make appointments and receive care at the Biloxi VA Medical Center. The application process is straightforward and can be completed in several ways.

Online Application

The fastest way to apply is through VA.gov. Visit the VA health care enrollment page and complete VA Form 10-10EZ, Application for Health Benefits. This form can be submitted online through your VA.gov account.

By Phone

Call 1-877-222-8387 to apply by phone. This toll-free number connects you with VA enrollment specialists who can guide you through the process.

In Person

Visit the Eligibility and Enrollment Office at the Biloxi VA Medical Center:

Gulf Coast Veterans Health Care System Business Office
Building 3, Room 1C101A
400 Veterans Avenue
Biloxi, MS 39531

The office is open during normal business hours. Contact the business office for more information regarding eligibility and enrollment.

Processing Time

Enrollment processing times vary. In most cases, Veterans receive a decision within 1-2 weeks. Once enrolled, you will receive a VA health care ID card and can begin scheduling appointments.

What Happens After You Apply

After submitting your application:

1. The VA reviews your military service records and income information.

2. You receive a decision letter explaining your eligibility and priority group.

3. You can then schedule an appointment at the Biloxi VA Medical Center or a community-based outpatient clinic.

4. If you are not enrolled, you may still be eligible for certain benefits and should contact the VA for assistance.

Common Mistakes to Avoid When Applying

• Not providing a complete DD-214: Missing or incomplete discharge documents can delay your application. If you do not have your DD-214, request it from the National Archives or ask the VA for help.

• Failing to report income changes: If your income changes, update your information with the VA to ensure your eligibility and copayment status remain accurate.

• Not applying for a service-connected disability rating first: If you have a condition related to your military service, apply for VA disability compensation before or alongside your health care enrollment. This can affect your priority group and copayments.

• Waiting too long after emergency care at a non-VA facility: If you receive emergency care at a non-VA hospital, notify the VA within 72 hours to ensure coverage.

• Assuming you are not eligible: Many Veterans who believe they are not eligible may qualify under expanded eligibility rules, including the PACT Act.

Appeals Process for VA Health Care Decisions

If you are denied enrollment in VA health care or disagree with a decision about your eligibility, you have the right to appeal. The appeals process for VA health care enrollment decisions involves:

1. Requesting a review: Contact the VA facility that made the decision to request a review of your case.

2. Providing additional documentation: Submit any missing or updated information that supports your eligibility.

3. Filing a formal appeal: If the review does not resolve the issue, you can file a formal appeal with the Board of Veterans’ Appeals.

For assistance with appeals, contact a VA accredited representative, such as a Veterans Service Organization (VSO) representative or an accredited attorney.

Latest Rule Changes Affecting Biloxi VA Medical Center

The PACT Act of 2022 expanded VA health care eligibility for millions of Veterans exposed to toxic substances during military service. This law has significant implications for Veterans seeking care at the Biloxi VA Medical Center.

Key changes under the PACT Act:

• Expanded eligibility for Veterans exposed to burn pits, Agent Orange, and other toxic substances

• New presumptive conditions for toxic exposure-related illnesses

• Extended enrollment periods for Veterans who served in certain locations and time periods

• Expanded benefits for post-9/11 combat Veterans

Veterans who were previously denied enrollment should reapply under the new rules. The VA encourages all Veterans who meet minimum service and discharge requirements to apply for VA health care.

Common Questions

1. Is the Biloxi VA Medical Center open 24 hours?

Yes. The Biloxi VA Medical Center operates 24 hours a day, 7 days a week for emergency services and inpatient care. Outpatient clinics have more limited hours, typically Monday through Friday during normal business hours.

2. What is the phone number for Biloxi VA Medical Center?

The main phone number is 228-523-5000. The toll-free number is 800-296-8872. For mental health services, call 228-523-5223. The Veterans Crisis Line is available 24/7 at 988 (Press 1).

3. Does Biloxi VA Medical Center have an emergency room?

Yes. The Biloxi VA Medical Center operates a 24/7 emergency department. Emergency services are available every day for life-threatening illnesses and injuries. For emergencies, call 911 or go to the nearest emergency department.

4. How do I enroll in VA health care at Biloxi?

You can apply online at VA.gov, by phone at 1-877-222-8387, or in person at the Eligibility and Enrollment Office in Building 3, Room 1C101A. You will need your DD-214 and income information if applicable.

5. What services does Biloxi VA Medical Center offer?

Services include emergency care, primary care, mental health care, women’s health, pharmacy, specialty care, surgery, blind rehabilitation, long-term care, homeless Veteran services, and compensated work therapy.

6. Who is eligible for care at Biloxi VA Medical Center?

Veterans who served in active military, naval, or air service and were discharged under conditions other than dishonorable. Eligibility also depends on disability rating, income, and other factors. Reservists and National Guard members who were called to federal active duty may also qualify.

7. Does Biloxi VA Medical Center have a pharmacy?

Yes. The pharmacy provides prescription services, including refills online through My HealtheVet, by phone at 228-523-5428, or by mail. You can pick up new prescriptions in person and safely dispose of medicines at the facility.

8. Is there a women’s health clinic at Biloxi VA?

Yes. The Biloxi VA Medical Center offers comprehensive women’s health services, including primary care, gynecology, mammograms, Pap tests, maternity care, and mental health care. The Gulf Coast system serves more than 7,000 women Veterans.

9. What is the Biloxi Vet Center phone number?

The Biloxi Vet Center call center is available 24/7 at 877-927-8387. The center is located at 288 Veterans Avenue, across the street from the medical center, and offers confidential counseling services.

10. How do I refill my prescriptions at Biloxi VA?

You can refill prescriptions online through My HealtheVet, by phone at 228-523-5428, or by mail. Send refill slips to Pharmacy Service (119), 400 Veterans Avenue, Biloxi, MS 39531.

11. What should I bring to my first appointment?

Bring your VA health care ID card, a list of current medications, your DD-214 (if not already on file), insurance cards, and any medical records from outside providers. If you are not yet enrolled, bring proof of military service and income information.

12. Does Biloxi VA Medical Center offer mental health services?

Yes. The medical center offers inpatient and outpatient mental health services, including individual and group therapy, PTSD treatment, substance use disorder treatment, and military sexual trauma counseling. The mental health unit has four wards with 16 beds each.

13. Can I get care at Biloxi VA if I live in Alabama or Florida?

Yes. The VA Gulf Coast Veterans Healthcare System includes community-based outpatient clinics in Mobile, Alabama; Pensacola, Florida; Panama City, Florida; and Eglin Air Force Base, Florida. Veterans can receive care at any location within the system.

14. What is the PACT Act and how does it affect Biloxi VA care?

The PACT Act of 2022 expanded VA health care eligibility for Veterans exposed to toxic substances during military service. Veterans who were previously denied enrollment should reapply. The VA encourages all eligible Veterans to apply for VA health care.

15. How do I contact the Biloxi VA Medical Center billing office?

The billing office can be reached at 228-523-5000. Hours are Monday through Friday, 8:00 a.m. to 2:30 p.m. The billing office can help with questions about copayments, insurance, and billing statements.

Key Takeaways

• The Biloxi VA Medical Center is located at 400 Veterans Avenue, Biloxi, MS 39531, and operates 24/7 for emergency and inpatient care.

• The main phone number is 228-523-5000; the toll-free number is 800-296-8872.

• The facility is the flagship of the VA Gulf Coast Veterans Healthcare System, serving Veterans in Mississippi, Alabama, and Florida.

• Services include emergency care, primary care, mental health, women’s health, pharmacy, specialty care, surgery, and blind rehabilitation.

• Enrollment in VA health care is required before receiving care. Apply online at VA.gov, by phone at 1-877-222-8387, or in person.

• Eligibility is based on military service, discharge type, disability rating, and income.

• The PACT Act expanded eligibility for Veterans exposed to toxic substances.

• The Biloxi Vet Center offers confidential counseling at 877-927-8387, available 24/7.

• Prescriptions can be refilled online, by phone at 228-523-5428, or by mail.

• The VA Gulf Coast system serves more than 7,000 women Veterans with comprehensive women’s health services.

Official Resources

• VA.gov – Biloxi VA Medical Center: https://www.va.gov/gulf-coast-health-care/locations/biloxi-va-medical-center/

• VA.gov – Gulf Coast Health Care: https://www.va.gov/gulf-coast-health-care/

• VA.gov – Health Services: https://www.va.gov/gulf-coast-health-care/health-services/

• VA.gov – Register for Care: https://www.va.gov/gulf-coast-health-care/register-for-care/

• VA.gov – Biloxi Vet Center: https://www.va.gov/biloxi-vet-center/

• VA.gov – Apply for Health Care: https://www.va.gov/health-care/how-to-apply/

• Veterans Crisis Line: https://www.veteranscrisisline.net/ (988, Press 1)

• My HealtheVet: https://www.myhealth.va.gov/

• U.S. Department of Veterans Affairs: https://www.va.gov/

• VA Office of Inspector General: https://www.vaoig.gov/

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