VA Phone Number Tri-Cities TN-VA: Complete 2026 Guide
The main VA phone number for the Tri-Cities TN-VA region is 423-926-1171, the primary line for the James H. Quillen VA Medical Center in Mountain Home, TN. The toll-free number is 877-573-3529. This facility serves Veterans across the Tri-Cities region of Northeast Tennessee and Southwest Virginia.
Quick Facts What Is the VA Phone Number for Tri-Cities TN-VA?
| Item | Details |
|---|---|
| Main VA Facility | James H. Quillen VA Medical Center |
| Location | Corner of Lamont Street and Veterans Way, Mountain Home, TN 37684 |
| Main Phone | 423-926-1171 |
| Toll-Free | 877-573-3529 |
| VA Health Connect (24/7) | 833-983-0487 |
| Mental Health Appointments | 423-926-1171, ext. 2961 |
| Pharmacy Refills | 423-926-1171, ext. 3434 |
| Emergency Department | Open 24/7, including federal holidays |
| Veterans Crisis Line | 988 (press 1) or 800-273-8255 (press 1) |
| Official Website | va.gov/mountain-home-health-care |
| Updated For | 2026 |
James H. Quillen VA Medical Center: Primary Phone Numbers
The James H. Quillen VA Medical Center (JHQVAMC) is the primary VA health care facility for the Tri-Cities TN-VA region. It is a tertiary care facility offering primary care, inpatient care, nursing home care, home health care, and outpatient specialty care.
Main Contact Numbers
| Department | Phone Number |
|---|---|
| Main Hospital Line | 423-926-1171 |
| Toll-Free | 877-573-3529 |
| VA Health Connect (24/7) | 833-983-0487 |
| Mental Health (Behavioral Health) | 423-926-1171, ext. 2961 |
| Pharmacy Refills | 423-926-1171, ext. 3434 |
| Pharmacy (Toll-Free Extension) | 877-573-3529, ext. 3434 |
| Emergency Department | 423-926-1171 |
| Veterans Crisis Line | 988 (press 1) |
| Veterans Crisis Line (Text) | 838255 |
Source:Â VA.gov;Â U.S. Department of Veterans Affairs facility directory.
VA Health Connect: 24/7 Clinical Contact Center
VA Health Connect is a 24/7 clinical contact center that provides immediate access to VA health care services by phone. Veterans can call 833-983-0487 or dial the main facility number and follow the prompts for pharmacy, appointment scheduling, or to speak with a nurse.
What VA Health Connect Can Help With
Appointment scheduling, rescheduling, and cancellation
Pharmacy refills and medication questions
Nurse advice and triage
Clinical questions after hours
Connecting with a provider
Source: VA.gov Clinical Contact Center FAQ.
Mental Health Services: Phone Numbers and Access
VA mental health services are available to all enrolled Veterans at the James H. Quillen VA Medical Center. The behavioral health call center can be reached at 423-926-1171, ext. 2961.
How to Access Mental Health Care
For mental health appointments:Â Call 423-926-1171, ext. 2961
For same-day mental health care:Â Contact your primary care provider or walk into the mental health clinic
For crisis support:Â Call 988 (press 1) or 800-273-8255 (press 1)
For text support:Â Text 838255
Source:Â VA.gov;Â Veterans Crisis Line.
Pharmacy Services: Refills and Contact
Veterans May Qualify for Extra Benefits
Check available financial assistance, healthcare programs and other opportunities that may apply to you.
Check EligibilityThe pharmacy at the James H. Quillen VA Medical Center can be reached for refills and medication questions at 423-926-1171, ext. 3434. The toll-free extension is 877-573-3529, ext. 3434.
Ways to Refill Prescriptions
By phone:Â Call the automated refill line at 423-926-1171, ext. 3434
Online: Sign in to My HealtheVet at myhealth.va.gov
Mobile app:Â Use the VA mobile app for Apple or Android
Source: VA.gov Pharmacy Services.
Emergency Care: When to Go and What Number to Call
The emergency department at the James H. Quillen VA Medical Center is open 24 hours a day, 7 days a week, including federal holidays. In an emergency, call 911 or go to the nearest VA or non-VA emergency department.
Emergency Contact Numbers
| Service | Phone Number |
|---|---|
| Emergency (Life-Threatening) | 911 |
| Veterans Crisis Line | 988 (press 1) |
| JHQVAMC Emergency Department | 423-926-1171 |
| VA Police (Emergency) | 423-926-1171 |
When to Go to the Emergency Department
Severe chest pain
Seizures
Heavy uncontrollable bleeding
Moderate to severe burns
Mental health crisis
Veterans experiencing a mental health emergency should call 988 and press 1.
Source: VA.gov Health Services.
Johnson City VA Clinic: Contact Information
The Johnson City VA Clinic is a community-based outpatient clinic (CBOC) serving Veterans in the Johnson City area. It opened in 2020 and is a 1b-High Complexity facility.
Johnson City VA Clinic Contact
| Item | Details |
|---|---|
| Address | 500 Washington Avenue, Johnson City, TN 37604 |
| Main Number | 423-979-2990 |
| Services | Primary care, specialty care, mental health |
Source: VA.gov Marketplace; VA Access to Care.
Johnson City Vet Center: Contact Information
The Johnson City Vet Center provides readjustment counseling and mental health services to Veterans, service members, and their families. Vet Centers are separate from VA medical centers and focus on community-based counseling.
Johnson City Vet Center Contact
| Item | Details |
|---|---|
| Address | 2203 McKinley Road, Suite 254, Johnson City, TN 37604 |
| Phone | 423-928-8387 |
| Vet Center Call Center (24/7) | 877-927-8387 |
| Vet Center Call Center (After Hours) | 877-927-8737 |
What Vet Centers Provide
Individual and group counseling
PTSD treatment
Military sexual trauma counseling
Bereavement counseling
Marriage and family counseling
Community outreach and education
Source: VA.gov Johnson City Vet Center.
VA Benefits Office: Contact Information for Tri-Cities
The Mountain Home Field Office of the Tennessee Department of Veterans Services is located at the VA Medical Center campus and provides assistance with VA benefits claims, appeals, and related services.
Mountain Home Field Office Contact
| Staff Member | Phone Number |
|---|---|
| Lynn Valdez, Veterans Service Officer | 423-616-2088 |
| Wesley Phipps, Veterans Service Officer | 423-616-2091 |
VA Regional Benefit Office
The VA Regional Benefit Office (VARO) for the Nashville region serves Veterans in Tennessee. The toll-free number for VA benefits is 800-827-1000.
Source: Tennessee Comptroller; U.S. Department of Veterans Affairs.
Community-Based Outpatient Clinics (CBOCs) in the Region
The James H. Quillen VA Healthcare System operates 14 community-based outpatient clinics across the region, providing primary care and specialty services closer to where Veterans live.
CBOC Contact Numbers
| Clinic | Location | Phone Number |
|---|---|---|
| Johnson City VA Clinic | 500 Washington Ave, Johnson City, TN 37604 | 423-979-2990 |
| Bristol VA Clinic | 3130 Lee Highway, Bristol, VA 24202 | 276-645-4520 |
| Knoxville VA Clinic (William C. Tallent) | 8033 Ray Mears Blvd, Knoxville, TN 37919 | 865-545-4592 |
| Kingston Pike VA Clinic | 8401 Kingston Pike, Knoxville, TN 37919 | 865-769-6400 |
| Norton VA Clinic | 654 Highway 58 E, Norton, VA 24273 | 276-679-8010 |
Source: VA.gov Locations; U.S. Department of Veterans Affairs.
VA Community Living Center and Domiciliary: Contact Information
The James H. Quillen VA Medical Center operates a 120-bed Community Living Center and a 170-bed Domiciliary for geriatric and rehabilitation services.
Contact for Geriatric and Extended Care
For information about the Community Living Center, Domiciliary, or geriatric services, call the main hospital line at 423-926-1171 and ask for Geriatrics and Extended Care.
Source: VA.gov Pharmacy Residency Program; VA.gov About Us.
About the James H. Quillen VA Medical Center
The James H. Quillen VA Medical Center (JHQVAMC) is a tertiary care facility serving approximately 45,000 Veterans at its Mountain Home campus. It provides acute care in 114 hospital beds and outpatient primary care and specialty care.
Services Available
Primary care
Inpatient care
Mental health and behavioral health
Nursing home care (Community Living Center)
Domiciliary residential rehabilitation
Home health care
Outpatient specialty care
Cardiology and electrophysiology
Oncology and radiation oncology
Dental, optometry, and audiology
Women’s health clinic
Pain clinic
Toxic exposure clinic
Physical medicine and rehabilitation (PMRS)
Inpatient dialysis
The medical center is a teaching hospital affiliated with the James H. Quillen College of Medicine at East Tennessee State University.
Source: VA.gov About Us; VA.gov Pharmacy Residency Program.
How to Enroll in VA Health Care for Tri-Cities Veterans
To receive care at the James H. Quillen VA Medical Center or any of its clinics, you must be enrolled in VA health care. Enrollment is free.
Step-by-Step Enrollment
Complete VA Form 10-10EZ:Â Application for Health Benefits
Apply online:Â VA.gov/health-care/how-to-apply
Apply by phone:Â Call 1-877-222-8387
Apply in person:Â Visit the Enrollment Office at the James H. Quillen VA Medical Center
Required Documents
DD-214 or separation documents
VA disability award letters (if applicable)
Income information from the previous year
Insurance information (Medicare, Medicaid, private insurance)
Eligibility Requirements
To qualify for VA health care, you generally must have served in the active military, naval, or air service and been discharged under conditions other than dishonorable. The PACT Act has expanded eligibility for Veterans exposed to toxic substances.
Source: VA.gov Health Care Apply.
Common Mistakes to Avoid
1. Calling the Wrong Number for Appointments
Use VA Health Connect at 833-983-0487 for appointments, refills, and nurse advice. The main hospital line (423-926-1171) is best for general questions and department transfers.
2. Not Using the 24/7 VA Health Connect Line
Many Veterans call the main line during business hours for issues that VA Health Connect can handle 24/7. Save time by calling 833-983-0487 first.
3. Forgetting the Pharmacy Extension
Pharmacy refills require dialing extension 3434 after the main number. Program this into your phone to avoid delays.
4. Not Using the Veterans Crisis Line
If you are in crisis, do not wait for a regular appointment. Call 988 (press 1) immediately. The Veterans Crisis Line is confidential and available 24/7.
5. Not Enrolling in VA Health Care First
You cannot schedule appointments at JHQVAMC without VA health care enrollment. Apply first using VA Form 10-10EZ.
6. Missing the Vet Center Option
Vet Centers provide community-based readjustment counseling that may be more convenient than traveling to Mountain Home. Call 423-928-8387 for Johnson City Vet Center services.
7. Not Checking My HealtheVet
My HealtheVet allows you to refill prescriptions, view lab results, and message your care team online. Sign up at myhealth.va.gov.
Common Questions
What is the main VA phone number for Tri-Cities TN-VA?
The main VA phone number is 423-926-1171 for the James H. Quillen VA Medical Center in Mountain Home, TN. The toll-free number is 877-573-3529. VA Health Connect is available 24/7 at 833-983-0487.
How do I schedule a VA appointment in Tri-Cities?
Call VA Health Connect at 833-983-0487 (24/7) or call the main hospital line at 423-926-1171. You can also schedule through My HealtheVet at myhealth.va.gov or the VA mobile app.
What is the phone number for VA mental health services in Mountain Home?
The behavioral health call center can be reached at 423-926-1171, ext. 2961. For crisis support, call 988 (press 1) or 800-273-8255 (press 1).
How do I refill my VA prescriptions from Tri-Cities?
Call the pharmacy at 423-926-1171, ext. 3434. You can also refill online through My HealtheVet or the VA mobile app.
Where is the James H. Quillen VA Medical Center located?
The medical center is at the corner of Lamont Street and Veterans Way, Mountain Home, TN 37684. It is located near Johnson City in Northeast Tennessee.
What is the phone number for the Johnson City VA Clinic?
The Johnson City VA Clinic is at 500 Washington Avenue, Johnson City, TN 37604. The main number is 423-979-2990.
What is the Johnson City Vet Center phone number?
The Johnson City Vet Center is at 2203 McKinley Road, Suite 254, Johnson City, TN 37604. The phone number is 423-928-8387. The Vet Center Call Center is available 24/7 at 877-927-8387.
Does the James H. Quillen VA Medical Center have an emergency room?
Yes. The emergency department is open 24/7, including federal holidays. In an emergency, call 911 or go to the nearest VA or non-VA emergency department.
What VA clinics serve the Tri-Cities region?
The Johnson City VA Clinic (423-979-2990) and Bristol VA Clinic (276-645-4520) serve the Tri-Cities region. Other CBOCs include Knoxville, Kingston Pike, and Norton.
How do I contact a patient advocate at the Mountain Home VA?
Call the main hospital line at 423-926-1171 and ask for a patient advocate. Patient advocates help Veterans resolve issues with their care.
What is VA Health Connect?
VA Health Connect is a 24/7 clinical contact center for scheduling appointments, refilling prescriptions, and speaking with a nurse. Call 833-983-0487.
How do I enroll in VA health care for Tri-Cities?
Complete VA Form 10-10EZ online at VA.gov, by phone at 1-877-222-8387, or in person at the James H. Quillen VA Medical Center Enrollment Office.
What is the phone number for VA benefits in Tennessee?
The VA benefits hotline is 800-827-1000. The Mountain Home Field Office of Tennessee Veterans Services can be reached at 423-616-2088 or 423-616-2091.
What services does the James H. Quillen VA Medical Center offer?
Services include primary care, inpatient care, mental health, nursing home care, domiciliary, home health, specialty care, cardiology, oncology, dental, optometry, audiology, women’s health, pain clinic, and toxic exposure clinic.
Is the James H. Quillen VA Medical Center a teaching hospital?
Yes. It is affiliated with the James H. Quillen College of Medicine at East Tennessee State University and trains medical residents and students.
What is the toll-free number for the Mountain Home VA?
The toll-free number is 877-573-3529.
How do I get to the James H. Quillen VA Medical Center?
The medical center is at the corner of Lamont Street and Veterans Way in Mountain Home, TN. It is accessible from major highways in the Tri-Cities region. Use GPS with the address Mountain Home, TN 37684.
What is the Veterans Crisis Line number?
Call 988 and press 1, text 838255, or chat online at VeteransCrisisLine.net. The service is confidential and available 24/7.
Can I use the VA mobile app to manage my care?
Yes. The VA: Health and Benefits mobile app allows you to schedule appointments, refill prescriptions, view lab results, and message your care team.
What should I do if I move to the Tri-Cities area?
Update your address with VA and transfer your care to the James H. Quillen VA Medical Center. Call 423-926-1171 or VA Health Connect at 833-983-0487 for assistance.
Key Takeaways
The main VA phone number for Tri-Cities TN-VA is 423-926-1171 (James H. Quillen VA Medical Center). Toll-free: 877-573-3529.
VA Health Connect (24/7) is available at 833-983-0487 for appointments, refills, and nurse advice.
Mental health appointments: 423-926-1171, ext. 2961. Crisis support: 988 (press 1).
Pharmacy refills: 423-926-1171, ext. 3434.
The Johnson City VA Clinic is at 500 Washington Avenue. Phone: 423-979-2990.
The Johnson City Vet Center provides readjustment counseling. Phone: 423-928-8387.
The Mountain Home Field Office of Tennessee Veterans Services: 423-616-2088 or 423-616-2091.
The James H. Quillen VA Medical Center emergency department is open 24/7.
Enroll in VA health care first using VA Form 10-10EZ before scheduling appointments.
The medical center operates 14 CBOCs across the region, including Johnson City, Bristol, Knoxville, and Norton.
Official Resources
VA Mountain Home Health Care:Â va.gov/mountain-home-health-care
James H. Quillen VA Medical Center Contact:Â va.gov/mountain-home-health-care/contact-us
VA Health Care Enrollment:Â va.gov/health-care/how-to-apply
VA Form 10-10EZ:Â va.gov/forms/10-10ez
My HealtheVet:Â myhealth.va.gov
VA Mobile App:Â mobile.va.gov
Veterans Crisis Line: 988 (press 1) or VeteransCrisisLine.net
VA Benefits Hotline:Â 800-827-1000
VA Health Connect:Â 833-983-0487
Johnson City Vet Center:Â va.gov/find-locations
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📌 Information provided as of June 2026. Always verify current eligibility and rules with official .gov sources.
This site is not affiliated with the U.S. Department of Veterans Affairs or any government agency. All information is for educational purposes only. Please visit VA.gov for official information.
