Humana TRICARE Portal: AK, WY, HI, UT, ID Guide

Humana TRICARE Provider Portal: Login, Claims and Eligibility for Alaska, Wyoming, Hawaii, Utah, and Idaho

Alaska, Wyoming, Hawaii, Utah, and Idaho are all in the TRICARE West Region, managed by TriWest Healthcare Alliance, not Humana Military. Providers in these five states use Availity at Availity.com to submit claims, check eligibility, and manage referrals. Humana Military manages the TRICARE East Region and uses HumanaMilitary.com for provider self-service.

Quick Facts

Critical Region Alert: Alaska, Wyoming, Hawaii, Utah, and Idaho Are NOT in the Humana East Region

Alaska, Wyoming, Hawaii, Utah, and Idaho are all in the TRICARE West Region. Humana Military manages the TRICARE East Region. Providers in these five states should not use the Humana Military provider portal for TRICARE claims. They must use Availity as the secure provider portal for the TRICARE West Region.

This is the most important fact on this page. Since January 1, 2025, TRICARE restructured its regional contracts. TriWest Healthcare Alliance replaced Health Net Federal Services as the TRICARE West Region contractor. Humana Military remained the East Region contractor. Providers who submit West Region claims through Humana Military’s portal will encounter errors and delays because Humana cannot process West Region claims.

TRICARE East Region States (Humana Military)

Alabama, Arkansas, Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa (Rock Island Arsenal area only), Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri (St. Louis area only), New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas (excluding El Paso area), Vermont, Virginia, West Virginia, Wisconsin. 

TRICARE West Region States (TriWest)

Alaska, Arizona, Arkansas, California, Colorado, Hawaii, Idaho, Illinois, Iowa, Kansas, Louisiana, Minnesota, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington, Wisconsin, Wyoming. 

What This Means for Providers in the Five States

How to Verify Your Region

Go to tricare.mil/regions and enter your ZIP code into the “What’s my TRICARE region?” tool. This confirms whether your practice location is in the East or West Region before you register for a portal. 

What Is the Humana Military Provider Portal?

The Humana Military provider portal is the secure online tool for healthcare providers who serve TRICARE beneficiaries in the East Region. The portal is at HumanaMilitary.com and provides self-service access to claims, eligibility, referrals, authorizations, and remittances. Providers in East Region states use this portal to manage all TRICARE transactions.

The portal provides 24/7 access to verify patient eligibility and pharmacy data, create and update referral and authorization requests, submit claims electronically, check claim status, view remittances and correspondence, look up codes, manage provider data, view credentialing status, and send secure messages to Humana Military representatives. 

Who Uses the Humana Military Provider Portal

• Network and non-network providers who treat TRICARE beneficiaries in East Region states

• Billing offices and practice managers who handle TRICARE claims

• Clearinghouses and billing services that submit claims on behalf of East Region providers

• Military hospital and clinic staff in authorized DoD positions

Providers in Alaska, Wyoming, Hawaii, Utah, and Idaho are not in the East Region and should use Availity instead. 

How to Register for the Humana Military Provider Portal

Registration for the Humana Military provider portal is free and completed online at HumanaMilitary.com/Login. Providers select “Provider login” and then “Create your account.” 

Step-by-Step Registration

1. Go to HumanaMilitary.com/Login

2. Select Provider login

3. Select Create your account

4. Enter your personal information (name, email, phone)

5. Create a username and password

6. Set up Multi-Factor Authentication

7. Enter your provider information: Tax Identification Number (TIN), National Provider Identifier (NPI), and practice details

8. Verify your email address

9. Sign in and complete your provider profile

What You Need Before Registering

• Tax Identification Number (TIN)

• National Provider Identifier (NPI)

• Unique email address for your account

• Phone number for MFA

• Practice information — legal business name, address, contact details

How to Log In to the Humana Military Provider Portal

Logging in requires your username, password, and Multi-Factor Authentication. The portal is available 24 hours a day, 7 days a week, except during scheduled maintenance.

Step-by-Step Login

1. Go to HumanaMilitary.com/Login

2. Select Provider login

3. Enter your username and password

4. Complete Multi-Factor Authentication

5. Select Login

What to Do If You Forget Your Username or Password

Use the Login Assistance tool on the portal. Enter the information that matches your account. Both username and email address may be required for security verification.

Multi-Factor Authentication

Humana Military requires MFA for portal access. If you are not receiving MFA codes, verify that your phone number and email address are current in your account profile. If you have lost access to your MFA method, contact Humana Military provider support at 1-800-444-5445. 

How to Check Claims Status in the Humana Provider Portal

Providers in the East Region can check the status of submitted claims through the provider portal. Claim status shows whether a claim has been received, processed, or denied. Providers can view payment details and Explanation of Benefits (EOB) data for each claim.

Steps to Check Claim Status

1. Log in to HumanaMilitary.com/Login

2. Navigate to the Provider Access Claims Center

3. Enter the patient information

4. View claim status and payment details

Providers can also use the Humana Military Interactive Voice Response (IVR) line at 1-800-444-5445 to check the status of claims, determine eligibility and covered benefits, and check the status of referrals, authorizations, and behavioral health referrals. 

How to Submit Claims in the Humana Provider Portal

Providers can submit TRICARE East Region claims electronically through the Humana Military provider portal or by mail. Electronic submission is faster and more accurate.

Electronic Claims Submission

1. Log in to provider self-service at HumanaMilitary.com

2. Click on the Provider Access Claims Center link

3. Select a patient

4. Enter claim information

5. Submit the claim

6. You can then submit another claim for the same patient, a different patient, or a different location 

Providers can also submit claims through their practice management software using PGBA, LLC as the claims processor. To submit claims electronically, providers must file a PGBA EDI Provider Agreement. 

Electronic Data Interchange (EDI) Help Desk

For assistance with EDI setup and issues related to Electronic Media Claims (EMC) submissions, call (800) 259-0264, option 2, or email EDI.TRICARE@PGBA.com. Identify yourself as a TRICARE provider. 

Paper Claims Submission

Send paper claims to:

Humana Military Claims
Attn: New Claims
P.O. Box 202146
Florence, SC 29502-2146

Phone: (800) 444-5445
Website: HumanaMilitary.com 

How to Verify Patient Eligibility in the Humana Provider Portal

Providers in the East Region can verify patient eligibility in real time through the Humana Military provider portal. Eligibility verification confirms that a patient is enrolled in TRICARE and eligible for benefits before services are rendered.

Steps to Verify Eligibility

1. Log in to provider self-service at HumanaMilitary.com/log-in

2. Enter your User ID and Password

3. Navigate to the eligibility verification tool

4. Enter the patient’s TRICARE ID and Date of Birth

5. Select View to see eligibility details 

The eligibility check option allows you to use either the sponsor SSN or the DBN member ID to verify eligibility. 

IVR Eligibility Verification

Providers can also verify eligibility by calling the Humana Military IVR line at 1-800-444-5445. The IVR can determine eligibility and covered benefits. 

TRICARE West Region Provider Portal: What Providers in the Five States Should Use

Providers in Alaska, Wyoming, Hawaii, Utah, and Idaho must use the TRICARE West Region provider portal at Availity.com. TriWest Healthcare Alliance contracted with Availity Essentials as its secure provider portal. Providers only need a secure user ID and password to access and work with the TRICARE West Region on Availity. 

What Providers Can Do on Availity

• Submit claims electronically for TRICARE West Region

• Check claim status and view remittances

• Verify patient eligibility in real time

• Submit and view referrals and authorizations

• Update provider data through the directory link in Availity

• Manage resources and TriWest communications 

How to Register for Availity

1. Go to Availity.com

2. Select Register

3. Complete the registration process

4. Once registered, log in and select TRICARE West under Payer Spaces

5. Access provider tools, claims, and referral management 

For questions or concerns accessing Availity, call 800-282-4548, available Monday through Friday, 8 a.m. to 8 p.m. Eastern Time. 

TRICARE West Region Contacts

State-Specific Provider Resources

The following sections provide TRICARE provider resources and contacts for Alaska, Wyoming, Hawaii, Utah, and Idaho. All five states use Availity for West Region claims and TriWest for contractor support. Each state has unique military treatment facility (MTF) locations and state-level resources useful to providers.

Alaska Provider Resources

Alaska’s TRICARE network consists primarily of specialty providers and required facility types due to limited provider networks. The TRICARE Alaska Regional Office (TARO) coordinates beneficiary satisfaction with military treatment facilities.

Alaska Military Treatment Facilities:

• JBER Hospital (673rd Medical Group) — Joint Base Elmendorf-Richardson, Anchorage

• Bassett Army Community Hospital — Fort Wainwright, Fairbanks

• US Coast Guard BASE Kodiak — Rockmore-King Clinic, Kodiak

Wyoming Provider Resources

Wyoming has limited MTF options, so most TRICARE beneficiaries receive care from civilian providers in the network. Providers submit claims through Availity.

Wyoming Military Treatment Facilities:

• F.E. Warren Air Force Base — 90th Medical Group, Cheyenne

Hawaii Provider Resources

Hawaii has a robust military health care system with several major MTFs, including Tripler Army Medical Center, the primary referral center for the Pacific.

Hawaii Military Treatment Facilities:

• Tripler Army Medical Center (TAMC) — Honolulu

• Desmond T. Doss Health Clinic — Schofield Barracks

• 15th Medical Group — Joint Base Pearl Harbor-Hickam

• Naval Health Clinic Hawaii — Multiple locations

Utah Provider Resources

Utah has one primary MTF — the 75th Medical Group at Hill Air Force Base. Providers in Utah submit claims through Availity.

Utah Military Treatment Facilities:

• 75th Medical Group, Hill Air Force Base — 7321 Balmer Street, Bldg 570, Hill AFB, UT

Idaho Provider Resources

Idaho has one primary MTF at Mountain Home Air Force Base. Providers submit claims through Availity.

Idaho Military Treatment Facilities:

• Mountain Home Air Force Base Medical Group — 90 Hope Dr, Bldg 6000, Mountain Home AFB, ID 83648

Latest Changes for 2025–2026

TRICARE Login Transition to myAuth (2026)

Throughout 2026, the online platforms that support TRICARE benefits are switching from DS Logon to myAuth. myAuth is a simpler, more streamlined login authentication application. Many platforms, including milConnect, ID Card Office Online, and contractor portals, have already made this switch. 

With myAuth, users can log in with a Common Access Card, a username and password plus a secure multi-factor authentication method, or Okta Verify. If you have an existing DS Logon account, you can use it to get started. 

The transition is happening on a rolling basis across platforms. Until all platforms have transitioned to myAuth, you may still need to use DS Logon for certain logins. 

West Region Contractor Change (January 1, 2025)

TriWest Healthcare Alliance replaced Health Net Federal Services as the TRICARE West Region contractor on January 1, 2025. Six states — Arkansas, Illinois, Louisiana, Oklahoma, Texas, and Wisconsin — moved from the East Region to the West Region. Humana Military remains the East Region contractor. 

XPressClaims for Humana East Region (January 1, 2025)

XPressClaims is the online claims and claims-related document submission system for Humana Military provider self-service beginning January 1, 2025. Providers must file a PGBA EDI Provider Agreement to submit claims electronically. 

Common Questions

Are Alaska, Wyoming, Hawaii, Utah, and Idaho in the Humana TRICARE region?

No. All five states are in the TRICARE West Region, managed by TriWest Healthcare Alliance. Humana Military manages the East Region. Providers in these five states use Availity.com, not HumanaMilitary.com.

Why can’t I use the Humana provider portal in Alaska?

Alaska is in the TRICARE West Region. Humana Military only processes East Region claims. West Region claims must be submitted through Availity. Using the wrong portal will cause claim rejections and delays.

What portal do I use for TRICARE West Region claims?

Use Availity.com. TriWest Healthcare Alliance contracted with Availity Essentials as its secure provider portal. You only need a secure user ID and password to access TRICARE West Region tools. 

How do I register for the Humana Military provider portal?

Go to HumanaMilitary.com/Login, select Provider login, and then Create your account. Follow the prompts to complete registration. Registration is free. 

What is the Humana Military provider portal phone number?

Call 1-800-444-5445 for Humana Military provider support. This line handles claims, eligibility, referrals, and authorizations for the East Region.

How do I submit TRICARE West Region claims electronically?

Log in to Availity.com, select TRICARE West under Payer Spaces, and use the claims submission tools. For assistance with Availity access, call 800-282-4548.

What is the Humana Military claims mailing address?

Send East Region paper claims to: Humana Military Claims, Attn: New Claims, P.O. Box 202146, Florence, SC 29502-2146. 

Can I check eligibility through the Humana portal for a West Region patient?

No. West Region eligibility checks must be done through Availity. Providers in Alaska, Wyoming, Hawaii, Utah, and Idaho must use Availity for all TRICARE transactions. 

What is the Humana Military EDI help desk number?

Call (800) 259-0264, option 2, or email EDI.TRICARE@PGBA.com for EDI setup and Electronic Media Claims issues. Identify yourself as a TRICARE provider. 

What is myAuth and how does it affect my provider portal access?

myAuth is a new login authentication system replacing DS Logon across Military Health System platforms throughout 2026. You can log in with a CAC, username/password plus MFA, or Okta Verify. The transition is happening on a rolling basis. 

How do I verify patient eligibility through the Humana portal?

Log in to provider self-service at HumanaMilitary.com/log-in. Enter your User ID and password, then navigate to the eligibility verification tool. Enter the patient’s TRICARE ID and Date of Birth. 

What phone number do I call for Availity support?

Call 800-282-4548 for Availity support, available Monday through Friday, 8 a.m. to 8 p.m. Eastern Time. 

Key Takeaways

• Alaska, Wyoming, Hawaii, Utah, and Idaho are in the TRICARE West Region — not the Humana East Region.

• Providers in these five states use Availity.com, not HumanaMilitary.com, for TRICARE claims and eligibility.

• TriWest Healthcare Alliance manages the TRICARE West Region. Phone: 1-888-874-9378.

• Humana Military manages the TRICARE East Region. Phone: 1-800-444-5445.

• Humana’s provider portal is at HumanaMilitary.com/Login.

• Availity is the West Region secure provider portal at Availity.com.

• myAuth is replacing DS Logon across TRICARE platforms throughout 2026.

• East Region paper claims go to P.O. Box 202146, Florence, SC 29502-2146.

• The Humana EDI Help Desk is (800) 259-0264, option 2.

• Use the ZIP code tool at tricare.mil/regions to confirm your region before registering for a portal.

Official Resources

• TRICARE Official Website: tricare.mil

• TRICARE Regions: tricare.mil/regions

• Humana Military (East Region): humanamilitary.com

• Humana Military Provider Login: HumanaMilitary.com/Login

• TriWest Healthcare Alliance (West Region): tricare.triwest.com

• Availity Provider Portal: Availity.com

• TRICARE Logins Page: tricare.mil/GettingCare/VirtualHealth/SecurePatientPortal/SecureLogin/AllLogins

• Defense Health Agency: health.mil

• DEERS / milConnect: milconnect.dmdc.osd.mil

• myAuth: myaccess.dmdc.osd.mil

Related Posts

Why Exact Name Matching is Crucial for SheerID Verification in Military Service Documents

Read more

How to Verify Eligibility and Apply for Assistance Programs

Read more

How to Register for QuicksSubmit on the VA Platform

Read more

Navigating VA QuickSubmit: A Guide for Business Partners

Read more