Your Complete Guide to VA Health Login

VA Health Login: Complete Guide to Accessing Your VA Health Records

To access your VA health records online, go to VA.gov and sign in with a Login.gov or ID.me account. As of June 4, 2025, the My HealtheVet portal is now integrated into VA.gov. You cannot use your old My HealtheVet or DS Logon username and password to sign in—you must have a verified Login.gov or ID.me account. Once signed in, you can refill prescriptions, view lab results, message your care team, and manage VA appointments.

Quick Facts

What Is the VA Health Login?

The VA health login is your gateway to managing your VA healthcare online. The portal, now called My HealtheVet on VA.gov, allows veterans to access their health records, communicate with providers, manage medications, and perform many other healthcare tasks from any internet-connected device .

What the VA health portal allows you to do:

• Refill VA prescriptions<span class=””> – Request refills without waiting on the phone 

• View lab and test results – Access your results as soon as they become available 

• Send secure messages<span class=””> – Communicate directly with your VA care team 

• Schedule appointments – Manage and book appointments online 

• Access medical records<span class=””> – View and print your VA medical records using the Blue Button feature 

• Track health measures – Record and share vitals like blood pressure, blood sugar, weight, and pain levels 

• View radiology images – Access your imaging reports 

How to Sign In to Your VA Health Account

Step 1: Go to VA.gov

Start at the official VA website: VA.gov.

Step 2: Select Your Sign-In Option

You must use either:

• Login.gov – A secure sign-in service provided by the U.S. General Services Administration 

• ID.me – A secure identity verification service trusted by the VA 

Note: You can no longer use a My HealtheVet username and password, or a DS Logon username and password, to access VA health services online <span class=””>.

Step 3: Create an Account (If You Don’t Have One)

If you don’t have a Login.gov or ID.me account:

1. Visit VA.gov and select “Sign in”

2. Choose “Login.gov“ or “ID.me“

3. Follow the instructions to create an account

4. Verify your identity (you will need a government-issued ID like a driver’s license or passport and a device with a camera) 

Step 4: Upgrade to a Premium Account (Required for Full Access)

To access your full health records, send secure messages, and use all features, you need a Premium account .

How to upgrade online:

1. Sign in to VA.gov using your verified Login.gov or ID.me account

2. Look for the “Upgrade” button on your My HealtheVet dashboard

3. Follow the prompts to verify your identity and confirm you are the account owner 

How to upgrade in person:

1. Visit your local VA medical center

2. Bring a government-issued photo ID (Veteran Health Identification Card or valid driver’s license)

3. Ask VA staff to help you upgrade to a Premium account 

Comparison: VA Health Login Options

Common VA Health Login Issues and How to Fix Them

1. “Something Went Wrong on Our End” Error

Solution: 

• Clear your browser’s cookies and cache (look for “Browsing Data,” “Browsing History,” or “Website Data” in your browser settings)

• Make sure cookies are enabled in your browser settings

• If using Internet Explorer or Microsoft Edge, try Google Chrome or Mozilla Firefox instead

• Update your browser to the latest version

2. Password Reset Issues

VA contact center representatives cannot reset your Login.gov or ID.me password for you—this includes My HealtheVet help desk representatives .

Solution: Go directly to the account provider’s website to reset your password:

• Login.gov: Reset password on the Login.gov website

• ID.me: Reset password on the ID.me website

3. Account Creation Session Timeout

If you get an error when returning to VA.gov after creating your account or verifying your identity:

Solution: 

• Close the browser tab you were using

• Open a new tab

• Sign in to VA.gov with your new account

4. No Confirmation Email

If you don’t receive a confirmation email from Login.gov or ID.me:

Solution: 

• Check your inbox and spam/junk folder

• If you don’t have a confirmation email, contact your account provider directly

5. Forgotten Which Account You Used

Solution: Use the email address you registered with for either Login.gov or ID.me. VA’s sign-in page will direct you to the appropriate service based on your selection.

Navigating the New VA Sign-In Experience

Why Did VA Change the Sign-In System?

VA changed its sign-in requirements to protect personal information and prevent scammers from stealing VA benefits . The transition to Login.gov and ID.me improves cybersecurity and streamlines access across all VA platforms.

What Changed and When

Where to Go Now

• For health records, prescriptions, and messaging: Go to VA.gov and sign in with Login.gov or ID.me 

• The My HealtheVet portal is now on VA.gov – you don’t need to use the old myhealth.va.gov address 

Special Considerations for Different Veterans

VA Health Login for Wounded Warriors and Active Duty

The VA Electronic Health Record (EHR) modernization integrates VA, Department of Defense, U.S. Coast Guard, and community care providers into a single system . This means active duty and transitioning service members can potentially access their records through the same VA login. The My VA Health portal (retired May 29, 2026) was part of this effort, and services are now accessible through My HealtheVet on VA.gov.

VA Health Login for Surviving Spouses and Caregivers

Surviving spouses and caregivers can access VA health information with the Veteran’s authorization:

• The Veteran can grant access through their My HealtheVet account

• Caregivers may need their own Login.gov or ID.me account

• For help, contact the My HealtheVet Help Desk at 877-327-0022 

Getting Help

If you experience issues with your VA health login, help is available:

In-person help: Go to your local VA medical center for hands-on assistance from qualified VA staff .

Common Questions

Q: Can I still use my My HealtheVet username and password to sign in?

No. As of March 4, 2025, you cannot sign in to My HealtheVet with a user ID and password . You must use Login.gov or ID.me.

Q: Can I still use my DS Logon to sign in?

No. After September 30, 2025, DS Logon username and password can no longer be used to sign in to VA.gov, VA apps, or other online VA services .

Q: What if I already have a Login.gov or ID.me account from another government website?

You can use that same account to sign in to VA.gov. Login.gov and ID.me accounts work across multiple federal agencies .

Q: Why do I need a Premium account?

A Premium account is required to access your full health records (through the Blue Button feature), send secure messages to your care team, and use all My HealtheVet features .

Q: How do I upgrade to a Premium account?

You can upgrade online by signing in to VA.gov with your verified Login.gov or ID.me account and following the prompts. Or, visit your local VA medical center in person with a government-issued photo ID .

Q: What happened to the My VA Health portal?

The My VA Health patient portal was retired on May 29, 2026. You now manage your health care online through My HealtheVet on VA.gov or the VA: Health and Benefits mobile app .

Q: What if I don’t manage my VA health care online?

If you prefer to manage your VA health care by phone or in person, you can continue to do so. The online transition does not affect your ability to call or visit your VA medical center <span class=””>.

Q: Can I access my VA health records on my phone?

Yes. You can access VA health records through the VA.gov website on your mobile browser, or through the VA: Health and Benefits mobile app .

Q: What should I do if I get an error when trying to sign in?

Clear your browser’s cookies and cache, make sure cookies are enabled, try a different browser (like Chrome or Firefox), and update your browser to the latest version. If it still doesn’t work, call 800-MyVA-411 .

Q: Can I get help with VA health login in person?

Yes. Go to your local VA medical center for hands-on assistance from qualified VA staff .

Key Takeaways

• Go to VA.gov to access your VA health records—the My HealtheVet portal is now integrated into VA.gov .

• You must use Login.gov or ID.me to sign in—My HealtheVet and DS Logon credentials no longer work .

• Create or verify your account now to avoid being locked out. The transition to new sign-in methods took effect in 2025 .

• Upgrade to a Premium account for full access to health records, secure messaging, and all features .

• If you experience issues, clear your browser’s cookies and cache, try a different browser, and reset your password through Login.gov or ID.me—VA contact center representatives cannot reset these passwords for you .

• The My VA Health portal was retired on May 29, 2026—all services are now available through My HealtheVet on VA.gov or the VA: Health and Benefits mobile app .

• 24/7 help is available<span class=””> at 800-MyVA-411 (800-698-2411) for sign-in issues .

• In-person help is available at your local VA medical center <span class=””>.

Official Resources

• VA.gov Sign-In: va.gov/sign-in

• Login.gov: login.gov

• ID.me: id.me

• My HealtheVet Help: myhealth.va.gov

• VA: Health and Benefits App: Download from the Apple App Store or Google Play Store

• VA 24/7 Help Line:<span class=””> 800-MyVA-411 (800-698-2411)