VA Pharmacy Hotline and Refill Line Phone Numbers

VA Pharmacy Phone Numbers for Veterans (Updated 2026)

The main VA pharmacy hotline is 1-877-222-8387, available 24/7 for medication questions and general pharmacy support. For prescription refills, call the automated refill line at 1-888-370-1699. For VA Health Connect pharmacy support, call 833-983-0487 or 1-855-679-0074 and press 1. Local VA facility pharmacy numbers vary by location and appear on your prescription bottle label.

What Are VA Pharmacy Phone Numbers?

VA pharmacy phone numbers are the contact lines veterans use to refill prescriptions, ask medication questions, track deliveries, and reach pharmacy staff at VA medical centers and clinics. The VA operates a national network of pharmacies, including local facility pharmacies and Consolidated Mail Outpatient Pharmacies (CMOPs) that ship medications directly to veterans’ homes.

Each VA facility has its own pharmacy phone number, typically listed on prescription bottle labels and facility websites. In addition to local numbers, VA maintains several national hotlines for refills, medication questions, and pharmacy support.

Key point: The phone number on your prescription bottle label is your fastest route to your specific VA pharmacy. National hotlines handle general questions and automated refills but cannot answer facility-specific questions about your prescriptions.

What veterans should do next: Save your local VA pharmacy number in your phone contacts and bookmark the national refill line (1-888-370-1699) for quick access.

Main VA Pharmacy Contact Numbers (National)

These national numbers work for veterans anywhere in the country. Use them when you do not have your local facility’s number or need after-hours support.

National VA Pharmacy Phone Numbers

Source: VA.gov pharmacy pages, VA Health Connect documentation, and My HealtheVet help desk.

VA Health Connect: The Virtual Pharmacy Support Line

VA Health Connect is VA’s virtual care service that connects veterans with pharmacy professionals, nurses, and schedulers by phone or chat. To reach pharmacy support, call 833-983-0487 or call 1-855-679-0074 and press 1.

VA Health Connect pharmacy staff can:

• Refill and renew medications

• Check the status of a prescription

• Answer questions about dosage or interactions

• Connect you with a pharmacist for detailed medication counseling

Important: VA Health Connect operates 24 hours a day, 7 days a week for scheduling, triage, and virtual clinic visits. Pharmacy services are available Monday through Friday from 7:30 a.m. to 7:00 p.m., excluding holidays.

What veterans should do next: If you need a prescription refill after hours, use the automated refill line at 1-888-370-1699. For medication questions requiring a pharmacist, call VA Health Connect during pharmacy hours.

How to Refill VA Prescriptions by Phone

You can refill VA prescriptions by phone using the automated refill line at 1-888-370-1699, available 24 hours a day, 7 days a week. You will need your prescription number from the bottle label and your Social Security number.

Step-by-Step Phone Refill Instructions

1. Call 1-888-370-1699. This is the national automated refill line, available 24 hours a day, 7 days a week.

2. Enter your prescription number. This is the number on your prescription bottle label. You can refill multiple prescriptions in one call.

3. Enter your Social Security number when prompted for verification.

4. Confirm your refill request. The system will confirm the prescription is eligible for refill and provide an estimated delivery date.

5. Note the confirmation number. Keep this for your records in case you need to follow up.

What If You Have No Refills Left?

If your prescription has zero refills remaining, the automated system will not process the refill. You must contact your VA provider or PACT team to request a renewal. Call your local VA facility pharmacy number or send a secure message through My HealtheVet.

Local VA Pharmacy Refill Lines

Many VA facilities have their own automated refill lines in addition to the national number. Examples include:

Check your prescription bottle label or your facility’s VA.gov page for your local refill number.

What veterans should do next: Save the national refill line (1-888-370-1699) in your phone. If you prefer to use your local facility’s refill line, confirm the number on your prescription bottle or by calling your VA facility.

VA Pharmacy Phone Numbers by State

VA pharmacy phone numbers vary by facility. The table below lists pharmacy contact numbers for major VA medical centers across the United States, organized by state.

State-by-State VA Pharmacy Phone Numbers

Important: This list covers major VA medical centers. Community Based Outpatient Clinics (CBOCs) may have different pharmacy phone numbers or may not have on-site pharmacies. Use the VA facility locator at VA.gov/find-locations to confirm pharmacy services and contact numbers for your specific facility.

What veterans should do next: Look up your specific VA facility’s pharmacy number using the VA facility locator, or check your prescription bottle label for the direct pharmacy contact number.

Consolidated Mail Outpatient Pharmacy (CMOP) Phone Numbers

The VA operates seven Consolidated Mail Outpatient Pharmacies (CMOPs) that fill and ship maintenance medications directly to veterans’ homes. CMOPs are not walk-in pharmacies. They process prescriptions submitted by VA providers and ship them by mail.

CMOP Locations and Contact Numbers

Important: CMOP phone numbers are for administrative and provider use. Veterans should not call CMOPs directly to refill prescriptions. Use the automated refill line at 1-888-370-1699 or My HealtheVet to request refills.

How CMOP Works

1. Your VA provider submits your prescription electronically to the CMOP system.

2. The CMOP fills the prescription and packages it for shipment.

3. The package is mailed to your address on file with VA.

4. You receive tracking information through My HealtheVet or by email.

5. For refills, call 1-888-370-1699 or use My HealtheVet.

What veterans should do next: If you are not receiving CMOP shipments but should be, verify your mailing address in VA.gov. Contact your VA pharmacy if packages are not arriving.

Meds by Mail: Phone Numbers and How It Works

Meds by Mail is a VA program that delivers non-urgent maintenance medications directly to veterans’ homes at no cost. It is administered through CHAMPVA.

Meds by Mail Contact Numbers

Source: VA Meds by Mail brochure and CHAMPVA program guide.

How Meds by Mail Works

1. Your provider sends a 90-day prescription to Meds by Mail. Electronic prescribing is the fastest method. Tell your provider your pharmacy’s name is “Meds by Mail CHAMPVA” with NCPDP ID: 5204437.

2. Meds by Mail processes the prescription and ships it to your home. Allow up to 14 days for processing and delivery.

3. For refills, call 888-370-1699 or use My HealtheVet.

4. Mail refill slips are included with each prescription if you prefer to refill by mail.

What Meds by Mail Does Not Cover

• Urgent prescriptions like pain medications and antibiotics needed for immediate use

• Schedule II controlled substances (Percocet, Percodan, Ritalin, Oxycodone)

• Medications requiring refrigeration sent to P.O. boxes

What veterans should do next: If you take maintenance medications for chronic conditions, ask your VA provider if Meds by Mail is right for you. It eliminates trips to the pharmacy and delivers directly to your door with no cost share.

My HealtheVet Pharmacy Support

My HealtheVet is VA’s online portal for managing prescriptions, tracking deliveries, and communicating with your care team. The My HealtheVet Help Desk provides phone support for portal issues.

My HealtheVet Contact Information

Source: VA.gov pharmacy management page and My HealtheVet contact page.

What You Can Do in My HealtheVet

• Refill and track VA prescriptions

• View your complete medication list

• Send secure messages to your care team

• Download your VA Blue Button report

• Update your mailing address

What veterans should do next: If you have not set up a My HealtheVet account, do so at myhealth.va.gov. A verified account allows you to refill prescriptions, view lab results, and communicate with providers.

VA Pharmacy Phone Numbers for Community Care

If your VA provider authorizes care through VA Community Care, your prescriptions may be filled by a community pharmacy or through the VA pharmacy system. Understanding who to call prevents delays.

Community Care Pharmacy Contacts

Source: South Texas VA and VA Community Care documentation.

How Community Care Prescriptions Work

1. Community provider writes a prescription.

2. You or the provider sends it to your VA pharmacy for coordination.

3. VA pharmacy determines if it will fill the prescription or authorize a community pharmacy.

4. If filled through VA, the prescription is processed like any other VA prescription.

5. If filled through a community pharmacy, you should not be billed for authorized medications.

Important: Never pay for a prescription that VA has authorized through Community Care. Contact your VA facility if you receive a bill.

What veterans should do next: If you use a community provider, ask them to send prescriptions to your VA pharmacy. Keep your VA pharmacy’s phone number on hand for coordination.

Common Mistakes Veterans Make with VA Pharmacy Phone Numbers

Mistake 1: Calling the wrong number for refills. The national refill line is 1-888-370-1699. Calling your local facility for automated refills may route you through unnecessary prompts.

Mistake 2: Not having your prescription number ready. When you call the refill line, you need the prescription number from your bottle label and your Social Security number.

Mistake 3: Calling CMOP directly. CMOPs do not accept refill requests from veterans. Use the national refill line or My HealtheVet.

Mistake 4: Assuming all VA clinics have pharmacies. Some CBOCs do not have on-site pharmacies. Use the VA facility locator to confirm pharmacy services before visiting.

Mistake 5: Not updating your address. If your address is incorrect, CMOP and Meds by Mail shipments will not reach you. Update your address in VA.gov immediately.

Mistake 6: Calling after hours for routine refills. The automated refill line (1-888-370-1699) works 24/7, so you can refill any time. Save the daytime hours for questions requiring staff assistance.

Common Questions

What is the main VA pharmacy phone number?

The main VA Health Benefits Hotline is 1-877-222-8387, available Monday through Friday, 8 a.m. to 8 p.m. ET. For prescription refills, use the automated refill line at 1-888-370-1699, available 24/7.

How do I refill a VA prescription by phone?

Call 1-888-370-1699 and follow the automated prompts. You will need your prescription number from the bottle label and your Social Security number. The line is available 24 hours a day, 7 days a week.

What is VA Health Connect, and how do I reach the pharmacy?

VA Health Connect is VA’s virtual care service that connects veterans with pharmacy staff, nurses, and schedulers. Call 833-983-0487 or call 1-855-679-0074 and press 1. It is available 24/7 for scheduling and triage; pharmacy hours are Monday–Friday, 7:30 a.m.–7:00 p.m..

How do I find my local VA pharmacy phone number?

Check your prescription bottle label, your facility’s page on VA.gov, or use the VA facility locator at VA.gov/find-locations. You can also call the VA Health Benefits Hotline at 1-877-222-8387 and ask for your facility’s pharmacy number.

What is the phone number for Meds by Mail?

For Meds by Mail refills, call 888-370-1699. For questions about eligibility or applications, call 1-866-229-7389 (Eastern Service Center) or 1-888-385-0235 (Western Service Center). CHAMPVA eligibility questions: 1-800-733-8387.

What is a CMOP, and should I call them?

CMOP stands for Consolidated Mail Outpatient Pharmacy. These are VA mail-order pharmacies that ship medications to veterans’ homes. You should not call CMOPs directly to refill prescriptions. Use the national refill line at 1-888-370-1699 instead.

How do I contact My HealtheVet for pharmacy help?

Call the My HealtheVet Help Desk at 877-327-0022 (TTY: 800-877-8339), Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. For Rx Refill app support, call 1-866-651-3180, available 24/7.

What if my VA pharmacy phone number is not working?

If your local VA pharmacy number is not working, call the VA Health Benefits Hotline at 1-877-222-8387 or VA Health Connect at 833-983-0487. They can provide updated contact information or help you refill through alternate channels.

Can I refill prescriptions through the VA mobile app?

Yes. The VA: Health and Benefits app includes prescription refill features. You can also use the Rx Refill mobile app. For app support, call 1-866-651-3180, available 24/7.

What should I do if I am not receiving my medications?

If your CMOP or Meds by Mail shipment has not arrived within the expected timeframe, call your VA pharmacy or the national refill line at 1-888-370-1699. Verify your mailing address in VA.gov. If the address is incorrect, update it immediately.

Key Takeaways

• The main VA pharmacy hotline is 1-877-222-8387, available Monday–Friday, 8 a.m.–8 p.m. ET for medication questions and general pharmacy support.

• The automated refill line is 1-888-370-1699, available 24/7. Have your prescription number and Social Security number ready.

• VA Health Connect pharmacy support is available at 833-983-0487 or 1-855-679-0074, press 1, with pharmacy hours Monday–Friday, 7:30 a.m.–7:00 p.m.

• Local VA facility pharmacy numbers vary by location. Check your prescription bottle label or use the VA facility locator.

• CMOPs are mail-order pharmacies. Do not call them directly for refills. Use the national refill line.

• Meds by Mail refill line: 888-370-1699. Eligibility questions: 1-866-229-7389 or 1-888-385-0235.

• My HealtheVet Help Desk: 877-327-0022, Monday–Friday, 8 a.m.–8 p.m. ET.

• Keep your address updated in VA.gov. Incorrect addresses delay CMOP and Meds by Mail shipments.

• Do not pay for community care prescriptions that VA has authorized. Contact your VA facility if you receive a bill.

• Save your local VA pharmacy number in your phone contacts for quick access.

Official Resources

• VA Pharmacy Services: https://www.va.gov/health-care/manage-prescriptions-medications/

• My HealtheVet: https://www.myhealth.va.gov

• VA Facility Locator: https://www.va.gov/find-locations

• VA Health Connect: https://www.va.gov/health-care/health-connect/

• Meds by Mail: https://www.va.gov/COMMUNITYCARE/programs/dependents/pharmacy/

• VA Health Benefits Hotline: 1-877-222-8387

• VA Benefits Main Line: 1-800-827-1000

• VA Health Connect Clinical Contact Center: 833-983-0487

Meds by Mail and CMOP Phone Numbers for Veterans

The Department of Veterans Affairs (VA) offers a comprehensive range of pharmacy services tailored specifically for veterans. These services provide access to a wide array of prescription medications, ensuring that those who served are well-supported in managing their health. The medications covered under VA pharmacy services include both maintenance medications for chronic conditions and short-term prescriptions for acute illnesses, providing a holistic approach to veterans’ healthcare.

To access these vital services, veterans can utilize the VA’s healthcare system, where they are registered and receive care. This streamlines the process of obtaining prescribed medications, as veterans can fill their prescriptions directly through VA pharmacies or through mail-order services. The convenience of mail-order allows veterans to receive their medications without the need for in-person visits, promoting adherence to prescribed regimens.

Using VA pharmacies has several benefits. Veterans may receive medications at a lower cost compared to private pharmacies, and in many cases, certain essential medications are provided without charge. Additionally, VA pharmacists are trained to understand the unique health needs of veterans, and they can offer personalized counseling on medication management, potential side effects, and adherence strategies. This specialist care is essential for maintaining the health and wellbeing of veterans.

Moreover, the VA pharmacy services are integrated with other healthcare services provided by the VA, including mental health support and preventive care. This integration ensures that veterans receive comprehensive care that addresses both physical and mental health needs. Ultimately, these pharmacy services reflect the commitment of the VA to prioritize the health of veterans, making it easier to access necessary medications in a timely and efficient manner.

Key VA Pharmacy Phone Numbers

Veterans seeking assistance from the Veterans Affairs (VA) pharmacy services have access to key national phone numbers that cater to their needs. The primary contact number is 800-698-2411, known as myVA411. This hotline serves as a comprehensive resource for veterans looking for information regarding their pharmacy services, medication management, and related queries. When veterans call this number, they can expect to receive support from trained representatives who can guide them through various aspects of the VA pharmacy program, ensuring they have the required information related to their prescriptions and healthcare benefits.

The second notable contact number for veterans is 877-327-0022, which is the My HealtheVet help desk. This number is particularly beneficial for veterans utilizing online tools provided by VA for managing their prescriptions. Through My HealtheVet, veterans can refill prescriptions, view their medication history, and communicate with their healthcare providers. The help desk assists users in navigating these digital resources, ensuring that they can make the most of the online services available to them.

It is important for veterans to note that there is no singular VA pharmacy phone line dedicated to all inquiries. Instead, the myVA411 and My HealtheVet help desk numbers serve distinct purposes, allowing veterans to receive specialized assistance based on their specific needs. Therefore, utilizing the appropriate contact number is essential for effective communication and timely resolution of inquiries regarding VA pharmacy services. This dual approach helps streamline the support process, providing veterans with the necessary resources and information to manage their prescriptions effectively.

My HealtheVet is an essential online platform developed by the U.S. Department of Veterans Affairs (VA) to provide veterans with the tools needed to manage their health care effectively. One of the key features of this platform is prescription management, which allows users not only to view their current medications but also to place refill orders conveniently from the comfort of their homes.

After logging into My HealtheVet, veterans can quickly access their medication history, which includes details about prescriptions filled at VA pharmacies. This streamlined access contributes to improved medication adherence, as users can monitor when their prescriptions need to be refilled. The interface is user-friendly, ensuring that even those who may be less familiar with technology can navigate through the various features with ease.

In addition to placing refill orders, My HealtheVet provides veterans with a secure messaging system to communicate with their health care providers. This feature can be particularly beneficial for discussing medication concerns or side effects, as personalized advice can lead to better-informed decisions concerning treatment plans. Furthermore, veterans can save time by avoiding lengthy phone calls or trips to the VA facility just to obtain prescription information.

For individuals who may encounter challenges while using the platform, assistance is readily available. The My HealtheVet help desk at 877-327-0022 is dedicated to helping users with any issues or questions they may have related to prescription management. This support ensures that veterans can utilize digital tools effectively and make the most of the benefits associated with the My HealtheVet platform.

In summary, My HealtheVet serves as a powerful resource for veterans seeking to manage their prescriptions and health care needs in a more effective and organized manner. By leveraging this online platform, they can enhance their medication management experience and maintain better overall health outcomes.

Additional Resources and Support for Veterans

Veterans seeking assistance with their pharmacy needs have access to various resources beyond the established VA pharmacy phone numbers. The Department of Veterans Affairs (VA) operates numerous local medical centers and outpatient facilities that provide comprehensive health services, including medication management and pharmaceutical care. Veterans are encouraged to utilize these local facilities where healthcare providers can offer personalized support in managing prescriptions and understanding benefits.

Additionally, community resources play a vital role in supporting veterans. Local veteran organizations often provide information on available healthcare services and can assist in navigating the complexities of the VA healthcare system. These organizations are committed to improving the lives of veterans by facilitating better access to necessary medications and providing mental and emotional support related to health concerns.

Veterans may also find it beneficial to reach out to support hotlines that specialize in veteran care. Such hotlines are equipped to address a variety of issues, including medication queries, health concerns, and even pharmacy benefit inquiries. Experienced professionals are available to assist veterans in troubleshooting problems related to their medications or answers regarding eligibility, ensuring they receive the appropriate care and support.

It is important for veterans to feel empowered to voice any challenges they face with their medications or pharmacy benefits. Whether it is a question regarding a specific prescription or assistance in navigating benefits, reaching out for help is crucial. The resources available through the VA, local community organizations, and dedicated support hotlines are in place to ensure veterans receive the assistance they need to maintain their health and well-being.

Related Posts

Veteran Property Rights 2026: Disabled Veteran Benefits Guide

Read more

Understanding VA Hospital Mental Health Services: Comprehensive Support for Veterans

Read more

Understanding VA Women’s Health Services: A Comprehensive Guide for Female Veterans

Read more

VA hospital services: A Comprehensive Directory of VA Hospitals and Facilities by Region

Read more