New Orleans VA Medical Center: Services, Hours, and How to Apply

New Orleans, LA Veterans: VA Hospital, Benefits, and Local Support

The New Orleans VA Medical Center is at 2400 Canal Street, New Orleans, LA 70119. The main phone number is 800-935-8387. The New Orleans Vet Center is at 1250 Poydras Street, 4th Floor, Suite 400, New Orleans, LA 70113, phone 504-507-4977. The Orleans Parish Veterans Service Office is at 2020 Jackson Avenue, New Orleans, LA 70113.

Quick Facts

VA Healthcare in New Orleans

New Orleans VA Medical Center

The New Orleans VA Medical Center is a full-service hospital operated by the Southeast Louisiana Veterans Health Care System (SLVHCS). It provides primary care, specialty care, mental health services, and emergency care for veterans across southeast Louisiana.

Location and Contact:

• Address: 2400 Canal Street, New Orleans, LA 70119-6535

• Main Phone: 800-935-8387

• Local Phone: 504-412-3700

• Hours: 24/7

• Emergency Services: Available 24/7

Services Offered:

The medical center offers a comprehensive range of health services, including:

• Primary care

• Mental health care (including PTSD treatment, depression counseling, and substance use care)

• Cardiology

• Oncology

• Women’s health

• Audiology

• Pharmacy services

• Laboratory services

• Emergency medicine

• Surgical services

• Rehabilitation services

• Geriatrics

• Homeless Veteran care

• Caregiver support

One-Stop Access:

The New Orleans VA Medical Center offers one-stop access to healthcare, claims assistance, and benefits verification. The Veterans Benefits Administration New Orleans Regional Office operates from the same location, allowing veterans to access nearly all VA services in one place. Benefits services are available by walk-in Monday through Friday, 8 a.m. to 3:30 p.m. Appointments for benefits-related services can be made by calling 1-800-827-1000.

Parking:

Free parking is available in the patient and visitor parking deck on Galvez Street between Canal and Tulane.

How to Enroll for VA Healthcare:

Complete VA Form 10-10EZ (Application for Health Benefits). You can apply:

1. Online: VA.gov/health-care/apply

2. By Phone: 877-222-8387 (VETS)

3. In Person: At the New Orleans VA Medical Center

Documents to Bring:

• DD-214 or other discharge documents

• VA disability award letters (if applicable)

• Income information from the previous year (if 0% rating or non-service-connected)

• Current health insurance cards (Medicare, Medicaid, Tricare, or private)

Southeast Louisiana Veterans Health Care System Clinics

The SLVHCS operates eight locations across southeast Louisiana, including the New Orleans VA Medical Center and community-based outpatient clinics (CBOCs) in Baton Rouge, Bogalusa, Franklin, Hammond, Houma, Slidell, St. John Parish, and Baton Rouge South.

New Orleans Area Clinic Locations:

How to Enroll:

The enrollment process is the same as the medical center. Complete VA Form 10-10EZ online, by phone at 877-222-8387, or in person at any VA facility.

New Orleans Vet Center

The New Orleans Vet Center provides confidential counseling and support services in a non-medical setting. You do not need to be enrolled in VA healthcare or have a service-connected disability rating to use Vet Center services.

Location and Contact:

• Address: 1250 Poydras Street, 4th Floor, Suite 400, New Orleans, LA 70113

• Main Phone: 504-507-4977

• 24/7 Call Center: 877-927-8387

• Hours: Monday–Friday, 8:00 a.m. to 4:30 p.m.

Location Note:

The Vet Center is located in a building attached to the Hyatt Regency. It shares the building with other VA and federal offices and Hyatt House. The entrance on Poydras Street is on the side of the building. Take the escalators to the second-floor lobby, pass through security, and take the last set of elevators to the fourth floor.

Parking:

The Vet Center validates parking from the Platinum Parking Building located at 1301 Girod Street. Take the elevators to the second floor and follow signs to the 1250 Poydras Building. Go through the Hyatt lobby and past Starbucks and FedEx Office. Once in the lobby of the 1250 Poydras Street building on the second floor, pass through security and take the last set of elevators to the fourth floor.

Services Offered:

• Individual counseling

• Couples and family counseling

• Group counseling

• Grief and bereavement counseling

• PTSD treatment

• Military sexual trauma (MST) counseling

• Depression counseling

• Readjustment counseling

• Medical referrals

• Assistance in applying for VA benefits

• Employment and career counseling

• Alcohol and drug assessments

Who Qualifies:

• Veterans

• Active-duty service members

• National Guard and Reserve members

• Family members of veterans

Appointments:

Call 504-507-4977 to make an appointment. Walk-in or same-day services are available. If visiting for the first time, please call prior to visiting.

Accessibility:

The Vet Center is on the 4th floor and accessible via elevators. Call the center for assistance navigating the building complex.

Mobile Vet Center – New Orleans

The Mobile Vet Center brings counseling and support services directly to veterans in the community.

Location:

• Address: 2200 Veterans Blvd, Kenner, LA 70062

• Phone: 504-464-4743

• Alternate Location: 2400 Canal St, New Orleans, LA 70119

• 24/7 Call Center: 877-927-8387

Orleans Parish Veterans Service Office

The Orleans Parish Veterans Service Office provides free assistance to veterans and their families in obtaining federal, state, and local benefits.

Location and Contact:

• Address: 2020 Jackson Avenue, New Orleans, LA 70113

• Mailing Address: 2020 Jackson Ave., Ste. 237, New Orleans, LA 70113

• Hours: Monday–Friday, 8:30 a.m. to 4:30 p.m.

Services Offered:

• VA disability compensation claims

• Healthcare enrollment

• Education and training benefits

• State of Louisiana veterans’ benefits

• Employment resources

• DD-214 requests

• Survivor benefits

• Appeals and decision reviews

• Property tax exemption applications

• Title 29 tuition exemption applications

Why It Matters:

County Veterans Service Officers (CVSOs) provide the expertise and advocacy that veterans need to optimize access to benefit programs. Veterans who work with VSOs have higher success rates on claims.

Louisiana Department of Veterans Affairs

The Louisiana Department of Veterans Affairs (LDVA) administers state-level benefits and provides assistance to veterans and their families. The agency has 74 service offices around the state.

Central Office Contact:

• Phone: 225-219-5000

• Online: vetaffairs.la.gov

What LDVA Does:

LDVA’s federal VA-accredited veterans assistance counselors (VACs) file claims to the federal VA on behalf of Louisiana veterans free of charge. They also educate veterans on available state and federal benefits. Appeals paralegals assist veterans with appeals pending before the federal VA’s Board of Veterans Appeals, including representation at hearings.

Services:

• VA disability compensation claims

• VA pension claims

• Education benefits

• Burial benefits

• DD-214 acquisition

• NGB-22 acquisition for Louisiana National Guard members (contact Jackson Barracks at 504-278-8000)

• State benefits information and applications

VA Regional Benefit Office in New Orleans

The New Orleans VA Regional Benefit Office is the federal benefits administration office that serves veterans in Louisiana. It handles disability compensation claims, pension benefits, education benefits, and vocational rehabilitation.

Location and Contact:

• Address: 2400 Canal Street, Room 2H, New Orleans, LA 70119-6535

• Main Phone: 1-800-827-1000

• Hours: Monday–Friday, 8:00 a.m. to 3:30 p.m.

Location Note:

The Regional Benefit Office is located at the New Orleans VA Medical Center, in room 2H across from the Pharmacy. Previously, veterans who needed assistance with benefits would visit the regional office at 1250 Poydras Street. Now, veterans can access nearly all VA services at the medical center.

Services Offered:

• Disability compensation claims processing

• VA pension

• Education benefits (GI Bill)

• Vocational rehabilitation (VR&E)

• Home loan guaranty

• Insurance claims

• Survivor benefits

• VA accredited representatives

Appointments:

Appointments for benefits-related services are available at 1-800-827-1000 or by visiting https://vets.force.com/VAVERA/s/.

What to Bring:

• Current, unexpired photo ID

• DD-214 or discharge papers

• Social Security number

• Direct deposit information

• Dependent information (dates of birth, Social Security numbers)

• Copies of relevant medical records

Louisiana State Veterans Benefits

Louisiana Disabled Veterans Property Tax Exemption

Louisiana offers significant property tax exemptions for veterans with service-connected disabilities. These exemptions are in addition to the standard homestead exemption.

2026 Exemption Structure:

Key Details:

• The standard homestead exemption applies to the first $7,500 of assessed value

• These additional exemptions are authorized by Article VII, Section 21 of the Louisiana Constitution

• The surviving spouse of a deceased veteran with a service-connected disability rating of 50% or more may be eligible if they occupy and remain the owner of the property

• A 2026 law authorizes the surviving spouse of a deceased veteran to transfer the exemption to another property under certain circumstances

How to Apply:

Contact the Orleans Parish Assessor’s Office at 1300 Perdido Street, City Hall Room 4E01, New Orleans, LA 70112, or the Orleans Parish Veterans Service Office at 2020 Jackson Avenue, New Orleans, LA 70113. You will need documentation of your VA disability rating.

Title 29 In-State Tuition Exemption

Louisiana’s Title 29 in-state tuition exemption provides educational assistance for children, spouses, and surviving spouses of veterans who meet certain requirements.

Who Qualifies:

Key Details:

• Veteran must be a resident of Louisiana for a minimum of one year prior to the student starting school

• Child must be between the ages of 16–25

• Tuition exemption may be given for a maximum of four years of education

• New law allows the tuition and fee waiver to be granted to spouses or children of certain veterans who had been residents of Louisiana for at least 24 months prior to death

How to Apply:

Contact the Louisiana Department of Veterans Affairs or the Orleans Parish Veterans Service Office. You will need the veteran’s DD-214 and documentation of the qualifying status.

Military Family Assistance Fund

The Military Family Assistance Fund provides financial assistance to eligible veterans and members of the Louisiana National Guard or Reserves.

2026 Program Details:

How to Apply:

Contact the Louisiana Department of Veterans Affairs or the Orleans Parish Veterans Service Office for application information.

Other Louisiana State Benefits

Disabled Veteran Parking at Louisiana Airports:

Veterans with a service-connected rating of at least 50% may be eligible for free parking at Louisiana airports for any length of time.

Free Hunting and Fishing Licenses:

Louisiana offers free hunting and fishing licenses for veterans with certain disability ratings.

Louisiana Veterans Honor Medal:

Available to all eligible Louisiana veterans and to the families of those killed in action. The medal is awarded with a blue ribbon for honorable discharge, a purple ribbon for Purple Heart recipients, a black ribbon for prisoners of war, and a yellow ribbon for those killed in action.

State Employment Preference:

Louisiana provides employment preference to veterans and their family members in state government positions.

Vehicle Tags:

Louisiana offers special license plates for veterans, including disabled veteran plates.

State Park Passes:

Veterans may qualify for free or reduced-cost admission to Louisiana state parks.

How to Apply:

Contact the Louisiana Department of Veterans Affairs or the Orleans Parish Veterans Service Office for application information on any of these programs.

VA Disability Compensation for New Orleans Veterans

VA Disability Compensation is a tax-free monthly payment for veterans who became sick or injured during military service, or whose existing condition worsened because of service.

2026 VA Disability Compensation Rates (Veteran Alone):

Veterans with dependents receive higher rates. For example, a veteran with a 100% rating and a spouse receives $4,085.43 per month. A veteran with a 30% disability rating and a dependent spouse (no children) receives $617.47 per month.

Who Qualifies:

• Veterans who served on active duty, active duty for training, or inactive duty training

• Must have an honorable or general discharge

• Must have a condition that began during or was worsened by military service

• National Guard and Reserve members may qualify for conditions that began during active duty for training

How to Apply:

File VA Form 21-526EZ (Application for Disability Compensation and Related Compensation Benefits) with the VA. You can submit this online through VA.gov, by mail, or in person at the Orleans Parish Veterans Service Office for assistance.

PACT Act Benefits for New Orleans Veterans

The PACT Act of 2022 expanded VA healthcare and disability benefits for veterans exposed to toxic substances, including burn pits, Agent Orange, and other hazards.

What the PACT Act Covers:

• Adds more than 20 presumptive conditions for toxic exposure

• Expands VA healthcare eligibility for toxic-exposed veterans

• Requires VA to provide toxic exposure screenings for all enrolled veterans

• Allows veterans to become eligible for VA healthcare up to eight years earlier than previously prescribed

Louisiana Impact:

As of the end of 2025, over 3 million PACT Act claims were submitted nationwide, including over 60,000 in Louisiana. The PACT Act also authorized and funded a new Baton Rouge VA Outpatient Clinic, which is expected to open in 2029.

Who Qualifies:

Veterans who served in locations and time periods associated with toxic exposure, including:

• Vietnam, Thailand, Cambodia, Laos, or Guam (Agent Orange)

• Southwest Asia (Gulf War)

• Afghanistan, Iraq, and other post-9/11 locations (burn pits)

Deadline Note:

Veterans who filed PACT Act claims by August 9, 2023 may be eligible for backdated benefits. Claims can still be filed after that date, but they will not be retroactive.

How to Apply:

File a claim online at VA.gov or contact the Orleans Parish Veterans Service Office for free assistance.

VA Education Benefits for New Orleans Veterans

GI Bill Benefits

The GI Bill provides tuition assistance, housing stipends, and other financial support for eligible veterans pursuing higher education, vocational training, or certification programs.

Post-9/11 GI Bill:

• Covers up to 100% of tuition and fees at public schools

• Provides monthly housing allowance

• Includes stipend for books and supplies

• Can transfer benefits to dependents in some cases

Montgomery GI Bill:

• Monthly education benefit for eligible veterans

• Can be used for college, technical school, or apprenticeship programs

Who Qualifies:

• Veterans with at least 90 days of aggregate active-duty service after September 10, 2001

• Veterans discharged with a service-connected disability after 30 days of continuous service

Louisiana Impact:

In Louisiana, nearly 11,000 veterans and their dependents produced $196 million in federal funding to in-state higher education communities each year through GI Bill funding.

How to Apply:

Apply online at VA.gov or complete VA Form 22-1990. For assistance, call the GI Bill Hotline at 888-442-4551.

Veteran Readiness and Employment (VR&E)

VR&E services help veterans with service-connected disabilities prepare for, find, and maintain suitable employment.

Services Include:

• Career counseling

• Education and training

• Job placement assistance

• Resume development

• Small business development

Who Qualifies:

• Veterans with a service-connected disability rating of at least 10%

• Veterans with a memorandum rating of 20% or more

• Must have an employment handicap related to the disability

How to Apply:

Apply online at VA.gov or contact the VR&E Office at the New Orleans Vet Center (1250 Poydras Street, Suite 200, New Orleans, LA 70113; 800-827-1101).

VA Home Loan Benefits in New Orleans

VA home loans help veterans, active-duty service members, and surviving spouses buy, build, or improve a home with no down payment.

2026 VA Loan Limits for Orleans Parish:

• Orleans Parish conforming loan limit: $832,750

• Veterans with full entitlement may borrow more

Key Benefits:

• No down payment required

• No private mortgage insurance (PMI)

• Competitive interest rates

• Limited closing costs

• Can be reused multiple times

Who Qualifies:

• Veterans with honorable service

• Active-duty service members

• National Guard and Reserve members with qualifying service

• Surviving spouses of veterans who died from service-connected causes

How to Apply:

Get a Certificate of Eligibility (COE) through VA.gov or your lender, then work with a VA-approved lender.

Survivor Benefits for New Orleans Families

Dependency and Indemnity Compensation (DIC)

DIC is a tax-free monthly payment for surviving spouses, children, and parents of veterans who died from service-connected causes.

2026 DIC Rates:

• Surviving spouse base rate: $1,699.36 per month

• Additional allowances for dependent children

• Higher rates for survivors of veterans who were totally disabled for 8+ years

Who Qualifies:

• Surviving spouse who was married to the veteran for at least 1 year

• Unmarried children under 18 (or under 23 if in school)

• Dependent parents with limited income

How to Apply:

Complete VA Form 21P-534EZ (Application for DIC, Survivors Pension, and/or Accrued Benefits) and submit to the VA. The Orleans Parish Veterans Service Office can provide free assistance with the application.

Survivors Pension

Survivors Pension provides monthly payments to low-income surviving spouses and children of deceased wartime veterans.

Who Qualifies:

• Surviving spouse who was married to the veteran for at least 1 year

• Veteran must have served during a wartime period

• Survivor’s income must be below VA limits

• Net worth must be below VA limits

How to Apply:

Use VA Form 21P-534EZ. The VA will determine whether DIC or Survivors Pension provides the greater benefit.

Transportation for New Orleans Veterans

Getting to VA appointments can be challenging. Several options exist:

DAV Volunteer Transportation Network:

The Disabled American Veterans (DAV) provides free van rides to VA facilities for veterans who don’t have other transportation options. Through DAV’s Transportation Network, veterans in Louisiana receive tens of thousands of free rides every year to get to their scheduled VA medical appointments, including service to the New Orleans VA Medical Center.

How to Schedule:

To find out if there is a van in your area, call the DAV Hospital Service Coordinator at the nearest VA hospital. The Southeast Louisiana Veterans Health Care System is also recruiting volunteer drivers to help veterans get to and from appointments.

Beneficiary Travel:

Beneficiary travel benefits include round-trip transportation from your home to the medical center, mileage reimbursement, or special mode transport.

How to Get More Information:

Contact the New Orleans VA Medical Center at 800-935-8387 for transportation assistance.

Common Mistakes That Delay VA Claims

1. Missing the DD-214: Without proof of service, the VA cannot process your claim.

2. Not claiming all conditions: Many veterans only claim their primary condition and miss secondary conditions.

3. Incomplete medical evidence: The VA needs current diagnosis and medical records linking your condition to service.

4. Failing to attend C&P exams: Missing an exam can result in a denial.

5. Not appealing denials: Many veterans give up after a denial when they have options.

6. Missing deadlines: File within one year of a decision to preserve your effective date.

7. Not using a VSO: Veterans who work with VSOs have higher success rates.

8. Providing inaccurate information: Inconsistencies can delay or deny claims.

9. Not keeping contact information updated: The VA may need to reach you.

10. Waiting too long to file: The earlier you file, the earlier your effective date.

VA Appeals Process

If the VA denies your claim or assigns a lower rating than expected, you have options.

Three Decision Review Options:

Important Timeframes:

• File within 1 year of a decision to preserve your effective date

• Supplemental Claims can be filed at any time

• If more than 1 year has passed, your only option is a Supplemental Claim

How to Get Help:

Contact the Orleans Parish Veterans Service Office at 2020 Jackson Avenue, New Orleans, LA 70113, or the Louisiana Department of Veterans Affairs. LDVA appeals paralegals assist veterans with appeals pending before the federal VA’s Board of Veterans Appeals, including representation at hearings.

Veterans Crisis Resources

Veterans Crisis Line:

• Call 988 and press 1

• Text 838255

• Chat online at VeteransCrisisLine.net

New Orleans Vet Center:

• 1250 Poydras Street, 4th Floor, Suite 400, New Orleans, LA 70113

• 504-507-4977

• 877-927-8387 (24/7)

New Orleans VA Medical Center:

• Emergency services available 24/7

• 2400 Canal Street, New Orleans, LA 70119

• 800-935-8387

Common Questions

1. What is the address of the New Orleans VA Medical Center?

The New Orleans VA Medical Center is located at 2400 Canal Street, New Orleans, LA 70119-6535. The main phone number is 800-935-8387. The facility is open 24/7 and offers emergency services.

2. What are the hours of the New Orleans Vet Center?

The Vet Center is open Monday through Friday, 8:00 a.m. to 4:30 p.m. It is closed Saturday and Sunday. The 24/7 call center number is 877-927-8387.

3. How do I contact the Orleans Parish Veterans Service Office?

Call the Louisiana Department of Veterans Affairs at 225-219-5000. The office is at 2020 Jackson Avenue, New Orleans, LA 70113. Hours are Monday–Friday, 8:30 a.m. to 4:30 p.m.

4. How do I apply for VA healthcare in New Orleans?

Complete VA Form 10-10EZ online at VA.gov, by phone at 877-222-8387, or in person at the New Orleans VA Medical Center. Bring your DD-214 and income information.

5. What is the VA disability rate for 2026?

For a veteran alone, rates range from $180.42 per month (10% rating) to $3,291.06 per month (100% rating). Rates increase with dependents. A veteran with a 100% rating and a spouse receives $4,085.43 per month.

6. Does Louisiana offer property tax relief for disabled veterans?

Yes. Louisiana offers an additional property tax exemption on top of the standard homestead exemption: $2,500 for veterans with a 50%–69% disability rating, $4,500 for a 70%–99% rating, and full exemption for 100% unemployability or totally disabled veterans.

7. What is the PACT Act and how does it help New Orleans veterans?

The PACT Act expanded VA healthcare and disability benefits for veterans exposed to burn pits, Agent Orange, and other toxic substances. It added more than 20 presumptive conditions. Over 60,000 PACT Act claims have been submitted in Louisiana.

8. Can I get free transportation to VA appointments in New Orleans?

Yes. The DAV provides free van rides to the New Orleans VA Medical Center. Call the DAV Hospital Service Coordinator at the VA hospital to find out if a van is available in your area.

9. How do I appeal a VA decision?

You can file a Supplemental Claim (VA Form 20-0995) with new evidence, request a Higher-Level Review (VA Form 20-0996), or appeal to the Board of Veterans’ Appeals (VA Form 10182). LDVA appeals paralegals can assist with appeals and represent veterans at hearings.

10. What is the VA home loan limit in Orleans Parish for 2026?

The conforming loan limit for Orleans Parish is $832,750. Veterans with full entitlement may borrow more.

11. Who is eligible for DIC survivor benefits?

Surviving spouses, dependent children, and dependent parents of veterans who died from service-connected causes may qualify for Dependency and Indemnity Compensation. The 2026 base rate for a surviving spouse is $1,699.36 per month.

12. What is the Title 29 in-state tuition exemption?

Louisiana’s Title 29 provides tuition exemptions at public colleges and universities for children, spouses, and surviving spouses of certain veterans, including those who are 90%–100% rated, POW/MIA, or deceased from service-connected causes.

13. What is the Military Family Assistance Fund?

It provides up to $10,000 per 12-month period to eligible veterans, Louisiana National Guard members, and Reserve members for housing, utilities, some medical services, and other essential expenses creating a financial hardship.

14. What is the Louisiana Veterans Honor Medal?

It is a medal available to all eligible Louisiana veterans and to the families of those killed in action. The ribbon color indicates the veteran’s status: blue for honorable discharge, purple for Purple Heart recipients, black for prisoners of war, and yellow for those killed in action.

15. What is the Veterans Crisis Line number?

Call 988 and press 1, text 838255, or chat online at VeteransCrisisLine.net.

Key Takeaways

• New Orleans VA Medical Center provides comprehensive healthcare, including 24/7 emergency services, at 2400 Canal Street. Call 800-935-8387.

• New Orleans Vet Center offers free, confidential counseling at 1250 Poydras Street, 4th Floor, Suite 400. Call 504-507-4977.

• Orleans Parish Veterans Service Office provides free help with claims and benefits at 2020 Jackson Avenue. Contact LDVA at 225-219-5000.

• VA disability compensation ranges from $180.42 to $3,291.06 per month for veterans alone in 2026.

• Louisiana property tax exemption provides additional exemptions: $2,500 (50%–69% disability), $4,500 (70%–99%), or full exemption (100% unemployability or totally disabled).

• Title 29 in-state tuition exemption provides education benefits for children, spouses, and surviving spouses of certain Louisiana veterans.

• Military Family Assistance Fund provides up to $10,000 per 12-month period for eligible veterans and Guard/Reserve members.

• PACT Act expanded benefits for toxic-exposed veterans. Over 60,000 claims have been submitted in Louisiana.

• DAV transportation is available free for veterans needing rides to the New Orleans VA Medical Center.

• One-stop access at the New Orleans VA Medical Center includes healthcare, claims assistance, and benefits verification.

Official Resources

• U.S. Department of Veterans Affairs: VA.gov

• VA Health Care Enrollment: VA.gov/health-care

• VA Disability Compensation: VA.gov/disability

• VA Education Benefits: VA.gov/education

• VA Home Loans: VA.gov/housing-assistance

• VA Survivor Benefits: VA.gov/family-member-benefits

• Louisiana Department of Veterans Affairs: vetaffairs.la.gov

• Orleans Parish Assessor’s Office: nolaassessor.com

• Social Security Administration: SSA.gov

• Medicare: Medicare.gov

• Medicaid: Medicaid.gov

• USA.gov: USA.gov

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