Where Is the VA Office in Jackson, TN?
The VA office in Jackson, TN, is the Jackson VA Clinic, located at 180 Old Hickory Boulevard, Jackson, TN 38305. The main phone number is (731) 661-2750. This outpatient clinic is part of the VA Memphis Health Care System and provides primary care, optometry, and mental health services to Veterans in western Tennessee. For VA benefits claims and assistance, the Madison County Veterans Service Office is at 100 E Main St, Jackson, TN 38301, phone (731) 423-6000.
| Item | Details |
|---|---|
| Benefit | VA health care, benefits claims assistance, Veterans Service Officer support |
| Eligibility | Veterans with qualifying military service and discharge other than dishonorable |
| Application | In person at Jackson VA Clinic or Madison County VSO; online at VA.gov |
| Processing Time | Health care enrollment: 1-2 weeks; disability claims: 90-150 days median |
| Official Agency | U.S. Department of Veterans Affairs (VA) + Tennessee Department of Veterans Services (TDVS) |
| Required Forms | DD Form 214, VA Form 10-10EZ, VA Form 21-526EZ, VA Form 21-0966 |
| Updated For | 2026 |
Jackson VA Clinic: Health Care Services
The Jackson VA Clinic is a Community-Based Outpatient Clinic (CBOC) operating under the Lt. Col. Luke Weathers, Jr. VA Medical Center in Memphis. It serves Veterans across a tri-state area including Tennessee, Mississippi, and Arkansas.
Address and Contact Information
| Contact Type | Details |
|---|---|
| Address | 180 Old Hickory Boulevard, Suite L, Jackson, TN 38305-2500 |
| Main Phone | (731) 661-2750 |
| Fax | (731) 664-6816 |
| Hours | Monday–Friday, 7:30 a.m. to 4:30 p.m. |
| Closed | Saturday, Sunday, and Federal Holidays |
Health Services Offered
The Jackson VA Clinic provides the following services:
Primary Care — Routine checkups, chronic disease management, preventive screenings, and referrals to specialists
Optometry — Comprehensive eye exams, eyeglasses, treatment for glaucoma, macular degeneration, and diabetic retinopathy
Mental Health Care — Individual and group counseling, PTSD treatment, depression and anxiety management
Laboratory Services — Blood work and diagnostic testing
Telehealth — Virtual appointments for primary care, mental health, and specialty consultations
How to Make an Appointment
Call (731) 661-2750 or the VA Health Connect line at 833-983-0487, option 3 to schedule an appointment. You must be enrolled in VA health care to receive care at the Jackson VA Clinic. Walk-ins are accepted for urgent needs, but appointments are recommended.
Wait Times at Jackson VA Clinic
Based on recent VA data, average wait times at the Jackson VA Clinic are:
| Service | New Patient Wait | Established Patient Wait |
|---|---|---|
| Primary Care | 1 day | 14 days |
| Mental Health (Individual) | 2 days | N/A |
| Optometry | 2 days | 14 days |
| Ophthalmology | 1 day | 10 days |
| Audiology | 8 days | 23 days |
| Physical Therapy | 9 days | 35 days |
| Pain Medicine | 28 days | N/A |
Data source: VA Access to Care website, 2026
Madison County Veterans Service Office
The Madison County Veterans Service Office provides free, accredited representation to Veterans and their family members filing VA benefit claims.
Contact Information
| Contact Type | Details |
|---|---|
| Address | 100 E Main St, Jackson, TN 38301 |
| Phone | (731) 423-6000 |
| Website | www.tn.gov/veteran |
Services Provided
VA Claims Assistance — Help filing initial disability compensation claims, increased rating claims, and secondary condition claims
Benefits Counseling — Explanation of federal and state benefits available to Veterans
Pension Applications — Assistance with Veterans Pension and Survivors Pension applications
Education Benefits — Help applying for GI Bill and dependent education benefits
Burial Benefits — Assistance with burial allowance, headstone, and cemetery benefit claims
Discharge Upgrades — Guidance on applying for military discharge upgrades
Veterans May Qualify for Extra Benefits
Check available financial assistance, healthcare programs and other opportunities that may apply to you.
Check EligibilityThere is no charge to the Veteran or their family for these services.
How to Schedule an Appointment
Call (731) 423-6000 to schedule an appointment. Walk-ins are accepted but appointments are recommended. Bring your DD Form 214, a photo ID, and any relevant medical records to your visit.
Madison County Veterans Services Coordinator
The Madison County Veterans Services Coordinator is Reggie Sims, a retired U.S. Army First Sergeant. He has served in this role since 2015 and was recognized with a national award in 2026 for his work assisting Veterans with claims, appointments, and navigating the VA system.
Tennessee Department of Veterans Services: Jackson Field Office
The Tennessee Department of Veterans Services (TDVS) operates a Jackson Field Office located at the same address as the Jackson VA Clinic.
Contact Information
| Contact Type | Details |
|---|---|
| Address | 180 Old Hickory Blvd, Suite U, Jackson, TN 38301 |
| Veterans Service Officer | Lynn Bond — (731) 697-9922 |
| Veterans Service Officer | Bonnie Watts — (731) 234-7340 |
| TDVS Main Office | (615) 741-2345 |
TDVS Services
TDVS field offices provide:
Assistance filing federal VA benefit claims
Connection to state Veterans benefits including property tax relief, vehicle registration exemptions, and free hunting/fishing licenses for 100% disabled Veterans
Pre-registration for Tennessee State Veterans Cemeteries
Outreach events and resource fairs across the state
A new Jackson Benefits Field Office opened in January 2025 with a ribbon-cutting ceremony, providing Veterans in Jackson with more accessible guidance on complex service compensation claims. The initiative was designed to mitigate common bureaucracy found at the VA level and help Veterans get what they have earned.
TDVS vs. VA: Key Difference
The Tennessee Department of Veterans Services is a state agency. The U.S. Department of Veterans Affairs is the federal agency. TDVS is not the VA and cannot make federal VA decisions. However, TDVS field offices serve as liaisons and can help Veterans file federal claims and access both state and federal benefits.
VA Benefits Available in Jackson, TN
Veterans in Jackson have access to the full range of VA benefits. Below is a summary of the major benefit programs.
Disability Compensation
VA disability compensation is a tax-free monthly payment to Veterans who became sick or injured during military service, or whose service made an existing condition worse.
2026 VA Disability Compensation Rates (Veteran Alone, No Dependents):
| VA Rating | 2026 Monthly Payment |
|---|---|
| 10% | $180.42 |
| 20% | $356.66 |
| 30% | $552.47 |
| 40% | $795.84 |
| 50% | $1,132.90 |
| 60% | $1,436.28 |
| 70% | $1,809.76 |
| 80% | $2,102.72 |
| 90% | $2,362.30 |
| 100% | $3,938.58 |
Rates effective December 1, 2025, through November 30, 2026
How to Apply: File VA Form 21-526EZ (Application for Disability Compensation and Related Compensation Benefits) online at VA.gov, by mail, or in person with the Madison County VSO.
The PACT Act expanded VA disability compensation eligibility for Veterans exposed to burn pits, Agent Orange, and other toxic substances. More than 20 new presumptive conditions have been added, including certain cancers, respiratory conditions, and hypertension. Veterans in Jackson who served in qualifying eras may be eligible for VA disability benefits without a nexus letter under the PACT Act.
VA Health Care
VA health care provides comprehensive medical benefits to enrolled Veterans. To enroll, complete VA Form 10-10EZ (Application for Health Care Benefits).
How to Apply:
Apply online at VA.gov
Call 1-877-222-VETS (1-877-222-8387)
Mail your completed VA Form 10-10EZ to your nearest VA medical center
Visit the Jackson VA Clinic in person with your DD Form 214 and income information
Required Documents for Enrollment:
DD Form 214 or other discharge documents
Copies of any VA disability award letters
Income information from the previous calendar year
Current ID cards for other health coverage (Medicare, Medicaid, TRICARE, or private insurance)
VA Pension Benefits
VA pension is a needs-based benefit for wartime Veterans who are age 65 or older or have a permanent and total non-service-connected disability. Eligibility requires limited income and net worth.
2026 VA Pension Rates:
Basic Veteran pension: MAPR approximately **$17,441/year** ($1,453/month) for a Veteran with no dependents
Veteran with one dependent: MAPR approximately **$22,838/year** ($1,903/month)
Apply using VA Form 21P-527EZ (Application for Veterans Pension).
VA Education Benefits
Several VA education programs are available:
| Program | What It Covers | Who Qualifies |
|---|---|---|
| Post-9/11 GI Bill (Chapter 33) | Tuition, housing, books, supplies | Service members who served on active duty after Sept. 10, 2001 |
| Montgomery GI Bill (Chapter 30) | Monthly education allowance | Veterans who contributed to MGIB during service |
| VR&E (Chapter 31) | Job training, education, employment accommodations | Veterans with service-connected disabilities rated at least 20% with an employment barrier |
| DEA (Chapter 35) | Monthly education stipend for dependents | Spouses and children of Veterans who are permanently and totally disabled or died from service-connected causes |
Tennessee veterans also benefit from the Tennessee STRONG Act and the Tennessee HELPS scholarship for dependents of service-connected disabled Veterans.
VA Home Loan Program
VA home loans offer no down payment, no mortgage insurance, and limited closing costs for eligible Veterans, active duty service members, and surviving spouses.
How to Get a VA Home Loan COE:
Apply online at VA.gov
Complete VA Form 26-1880 (Request for a Certificate of Eligibility)
Have your lender request it through the VA portal
Jackson-area VA lenders include Leaders Credit Union, First Horizon Bank, Resource FCU Mortgage, and The Bank of Jackson.
VA Life Insurance
VALife (Veterans Affairs Life Insurance)Â provides guaranteed acceptance whole life insurance to Veterans age 80 or younger with any level of service-connected disability (0%-100%). Coverage is available up to **$40,000** in $10,000 increments. No health questions or medical exams are required.
VMLI (Veterans’ Mortgage Life Insurance) provides up to $200,000 in mortgage protection for severely disabled Veterans who have adapted a home to fit their needs.
Survivor Benefits
Surviving spouses and dependents of deceased Veterans may be eligible for:
Dependency and Indemnity Compensation (DIC):Â $1,699.36 monthly base rate for 2026 for surviving spouses of Veterans who died from service-connected conditions
Survivors Pension:Â Needs-based benefit for low-income, unremarried surviving spouses and unmarried children of wartime Veterans
CHAMPVA:Â Health care benefits for spouses, dependents, and survivors of Veterans who are permanently and totally disabled from service-connected conditions
Burial Benefits:Â Up to $2,000 burial allowance for service-connected deaths; up to $1,002 for non-service-connected deaths
How to File a VA Disability Claim in Jackson, TN
Step-by-Step Process
Step 1: Gather Your Evidence
Collect your DD Form 214, medical records, buddy statements, and any relevant service treatment records.
Step 2: Submit an Intent to File
File VA Form 21-0966 (Intent to File a Claim for Compensation) to lock in your effective date. This gives you up to one year to gather evidence while preserving potential back pay.
Step 3: Complete VA Form 21-526EZ
This is the Application for Disability Compensation and Related Compensation Benefits. You can file online, by mail, or with the help of the Madison County VSO at (731) 423-6000.
Step 4: Attend Your C&P Exam
VA may schedule a Compensation and Pension (C&P) exam to evaluate your condition. Attend this exam — missing it can delay or result in denial of your claim.
Step 5: Receive Your Rating Decision
VA issues a rating decision detailing whether your claim was approved, the assigned disability rating, and the effective date of benefits.
Step 6: Check Your Claim Status
Track your claim online at VA.gov/claim-or-appeal-status, through the VA mobile app, or by calling 800-827-1000.
Claims Processing Times
| Claim Type | Median Processing Time |
|---|---|
| PACT Act presumptive claims | 90–110 days |
| Non-presumptive disability claims | 130–150 days |
| Supplemental Claims | ~125 days |
| Higher-Level Reviews | ~125 days |
Data source: VA claims processing data, 2026
Appeals and Decision Reviews in Jackson, TN
If you disagree with a VA decision, you have three options under the Appeals Modernization Act (AMA). You must file your request within one year of the decision letter.
| Review Option | Form | When to Use | Average Time |
|---|---|---|---|
| Supplemental Claim | VA Form 20-0995 | New and relevant evidence | ~125 days |
| Higher-Level Review | VA Form 20-0996 | No new evidence; error in prior decision | ~125 days |
| Board Appeal | VA Form 10182 | Want a Veterans Law Judge to review | 12–24 months |
Supplemental Claim (VA Form 20-0995): Use this option if you have new and relevant evidence that was not part of your original claim.
Higher-Level Review (VA Form 20-0996):Â Request a review by a more senior adjudicator. No new evidence can be submitted.
Board Appeal (VA Form 10182): Appeal directly to the Board of Veterans’ Appeals. You can choose from three dockets: Direct Review, Evidence Submission, or Hearing with a Veterans Law Judge.
VA Accredited Representatives in Jackson
Veterans in Jackson can get free claims assistance from:
Madison County Veterans Service Office:Â (731) 423-6000
Tennessee Department of Veterans Services — Jackson Field Office: (731) 697-9922 or (731) 234-7340
Disabled American Veterans (DAV):Â Provides free claims representation
Protect your benefits and avoid unlawful fees. Work only with VA-accredited representatives.
Other VA Resources in and Near Jackson, TN
Homeless Veterans Programs
The National Call Center for Homeless Veterans is available 24/7 at 877-424-3838. Veterans who are homeless or at risk of homelessness can get immediate assistance with housing, health care, and job training.
Through the HUD-VASH program, 25 Section 8 vouchers are designated for eligible homeless Veterans in Jackson. Tennessee Homeless Solutions has housed 443 homeless Veterans since 2012 through its Support Services for Veterans and Families Program.
Veterans Crisis Line
The Veterans Crisis Line is available 24/7. Dial 988, then press 1. You can also text 838255 or chat online at VeteransCrisisLine.net/Chat[reference:36].
VA Caregiver Support
The VA Caregiver Support Line is 855-260-3274. Caregivers of post-9/11 Veterans may qualify for a stipend, training, health insurance, and mental health counseling through the Program of Comprehensive Assistance for Family Caregivers (PCAFC).
VA Community Care
If VA cannot provide the care you need when or where you need it, you may be eligible for Community Care — care from a non-VA provider paid for by VA. Eligibility includes:
VA wait times exceeding 20–28 days
Your nearest VA clinic is more than a 30-minute drive
The service you need is not available at a VA facility
Beneficiary Travel
The Beneficiary Travel program reimburses eligible Veterans for mileage and other travel expenses to and from approved VA health care appointments. File claims through the Beneficiary Travel Self Service System (BTSSS) online. DAV vans also provide free transportation to VA appointments for Veterans who don’t have other transportation options.
Common Mistakes to Avoid When Using VA Services in Jackson
1. Calling the wrong VA office.
The Jackson VA Clinic (health care) and the Madison County VSO (benefits claims) are separate. Health care:Â (731) 661-2750. Benefits:Â (731) 423-6000.
2. Not enrolling in VA health care first.
You must be enrolled in VA health care before you can receive care at the Jackson VA Clinic. Apply with VA Form 10-10EZ.
3. Missing the one-year appeal deadline.
Most VA appeals must be filed within one year of the decision letter. Missing this deadline can eliminate your right to appeal.
4. Filing without an Intent to File.
File VA Form 21-0966 (Intent to File) to lock in your effective date and preserve potential back pay while you gather evidence.
5. Not bringing your DD Form 214.
Most VA services require proof of military service. Always bring your DD Form 214 or equivalent discharge documents.
6. Forgetting to add dependents.
If your combined disability rating is 30% or higher, you may be eligible for additional compensation for a spouse, children, or dependent parents. File VA Form 21-0538 to add dependents.
7. Not checking claim status regularly.
Track your claim at VA.gov/claim-or-appeal-status. Respond promptly to any VA requests for evidence.
Common Questions
Where is the VA office in Jackson, TN?
The Jackson VA Clinic is at 180 Old Hickory Boulevard, Jackson, TN 38305. The Madison County Veterans Service Office is at 100 E Main St, Jackson, TN 38301. The TDVS Jackson Field Office is at 180 Old Hickory Blvd, Suite U.
What is the phone number for the Jackson VA Clinic?
The main phone number for the Jackson VA Clinic is (731) 661-2750. For 24/7 health questions, call VA Health Connect at 833-983-0487, option 3.
How do I contact the Madison County Veterans Service Office?
Call (731) 423-6000. The office is at 100 E Main St, Jackson, TN 38301. The Veterans Services Coordinator is Reggie Sims.
What services does the Jackson VA Clinic provide?
The Jackson VA Clinic provides primary care, optometry, mental health care, laboratory services, and telehealth appointments. It is an outpatient clinic and does not provide emergency or inpatient care.
How do I enroll in VA health care in Jackson?
Complete VA Form 10-10EZ online at VA.gov, by phone at 1-877-222-VETS, or in person at the Jackson VA Clinic. You’ll need your DD Form 214, income information, and health insurance cards.
What is the VA disability compensation rate for 2026?
For a single Veteran with no dependents, 2026 rates range from $180.42/month** at 10% disability to **$3,938.58/month at 100% disability.
How long does it take to get a VA disability claim decision?
Median processing times are 90–110 days for PACT Act presumptive claims and 130–150 days for non-presumptive claims.
What is the PACT Act and how does it help Jackson Veterans?
The PACT Act expands VA health care and disability benefits for Veterans exposed to burn pits, Agent Orange, and other toxic substances. It adds more than 20 presumptive conditions, meaning Veterans may qualify without proving a direct service connection.
How do I appeal a VA decision in Jackson?
You have three options: Supplemental Claim (VA Form 20-0995), Higher-Level Review (VA Form 20-0996), or Board Appeal (VA Form 10182). You must file within one year of your decision letter.
What is the Veterans Crisis Line number?
Dial 988, then press 1. You can also text 838255 or chat online at VeteransCrisisLine.net/Chat. Available 24/7.
Can I get help filing a VA claim in Jackson for free?
Yes. The Madison County Veterans Service Office at (731) 423-6000 provides free, accredited representation for VA claims. The TDVS Jackson Field Office also provides free claims assistance.
What VA benefits are available for surviving spouses in Jackson?
Surviving spouses may qualify for DIC ($1,699.36/month base rate), **Survivors Pension** (needs-based), **CHAMPVA** health care, and burial benefits including up to $2,000 for service-connected deaths.
How do I get a VA home loan in Jackson?
Get your Certificate of Eligibility (COE) by applying online at VA.gov or submitting VA Form 26-1880. VA loans offer no down payment and no mortgage insurance. Contact a VA-approved lender in Jackson.
What is the TDVS Jackson Field Office phone number?
Lynn Bond, Veterans Service Officer, can be reached at (731) 697-9922. Bonnie Watts is at (731) 234-7340.
Key Takeaways
The Jackson VA Clinic at 180 Old Hickory Blvd is the primary VA health care facility in Jackson, TN. Phone: (731) 661-2750.
The Madison County Veterans Service Office at 100 E Main St provides free claims assistance. Phone: (731) 423-6000.
The TDVS Jackson Field Office assists with state and federal benefits. Phone: (731) 697-9922.
VA disability compensation is tax-free and ranges from $180.42 to $3,938.58 per month in 2026 based on rating.
File VA Form 21-0966 (Intent to File) to lock in your effective date and protect potential back pay.
The PACT Act expanded eligibility for toxic-exposed Veterans with 20+ new presumptive conditions.
VA appeals must be filed within one year of the decision letter under the Appeals Modernization Act.
The Veterans Crisis Line is 988 (press 1) — available 24/7.
The VA Caregiver Support Line is 855-260-3274.
The National Call Center for Homeless Veterans is 877-424-3838.
Official Resources
VA.gov — Jackson VA Clinic: va.gov/memphis-health-care/locations/jackson-va-clinic
VA.gov — Health Care Enrollment (VA Form 10-10EZ): va.gov/health-care/apply
VA.gov — Disability Compensation (VA Form 21-526EZ): va.gov/disability/file-disability-claim-form-21-526ez
VA.gov — Decision Reviews and Appeals: va.gov/decision-reviews
VA.gov — PACT Act: va.gov/pact
VA.gov — VA Home Loan COE: va.gov/housing-assistance/home-loans/how-to-request-coe
VA.gov — Burial Benefits: va.gov/burials-memorials
Veterans Crisis Line:Â veteranscrisisline.net
VA Caregiver Support:Â caregiver.va.gov
National Call Center for Homeless Veterans:Â va.gov/homeless
Tennessee Department of Veterans Services:Â tn.gov/veteran
VA Facility Locator:Â va.gov/find-locations
🇺🇸 IMPORTANT DISCLAIMER – Veterans Benefits Information
This site provides general information about U.S. Department of Veterans Affairs (VA) benefits for educational and informational purposes only.
- Not Official: We are NOT affiliated with, endorsed by, or connected to the U.S. Department of Veterans Affairs (VA), the Veterans Benefits Administration (VBA), the Veterans Health Administration (VHA), or any other government agency.
- No Legal/Financial Advice: The content on this website is for informational purposes only and does not constitute legal, financial, or medical advice. VA benefits rules change frequently – always consult with an accredited Veterans Service Officer (VSO) or a qualified professional for your specific situation.
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📌 Information provided as of June 2026. Always verify current eligibility and rules with official .gov sources.
This site is not affiliated with the U.S. Department of Veterans Affairs or any government agency. All information is for educational purposes only. Please visit VA.gov for official information.
