2026 Ramstein Germany Veterans Benefits Office: Contact & Services
US veterans, active duty, and their families stationed at or near Ramstein Air Base can access Veterans Affairs (VA) support through the Retiree Activities Office (RAO) on base and the Overseas Military Services Coordinator (OMSC) office in nearby Kaiserslautern. The RAO, located in Building 2118, Room 138, operates Tuesday through Thursday and can be reached at 86AW.rao@us.af.mil . For comprehensive VA benefits assistance, the OMSC office at Kleber Kaserne serves the entire Kaiserslautern Military Community, including Ramstein . The primary VA contact for the region is OMSCGER1.VBAVACO@va.gov. Veterans calling from a U.S. base in Europe can use DSN 314-541-1408, while the commercial number is +49 (0) 611-143-541-1408 .
Quick Facts: Ramstein Veterans Benefits Assistance
| Item | Details |
|---|---|
| Primary Contact | Retiree Activities Office (RAO) & Overseas Military Services Coordinators (OMSCs) |
| Eligibility | Veterans, retirees, active duty service members, surviving spouses, and family members |
| RAO Location | Ramstein Air Base, Building 2118, Room 138 |
| RAO Hours | Tue, Wed, Thu: 10 a.m. – 12 p.m. and 1 – 3 p.m. |
| RAO Email | 86AW.rao@us.af.mil |
| OMSC Office | Kleber Kaserne, Building 3213, Room 311, Kaiserslautern |
| OMSC Email | OMSCGER1.VBAVACO@va.gov |
| DSN Phone | DSN (314) 541-1408 / 1415Â |
| Commercial Phone | +49 (0) 611-143-541-1408Â |
| Updated For | 2026 |
What Veterans Benefits Offices Exist Near Ramstein?
U.S. veterans in the Ramstein area are served by two distinct but complementary offices. The Retiree Activities Office (RAO) located on Ramstein Air Base itself provides first-level information and support for retirees and their families . The Overseas Military Services Coordinators (OMSCs) are the U.S. Department of Veterans Affairs’ official representatives in Europe, located at the nearby Kleber Kaserne . The OMSC office on Kleber Kaserne is the primary location for VA benefits counseling, claim submissions, and navigating VA benefits while living in Germany. It is not a VA hospital, but a specialized assistance office to coordinate benefits for the U.S. military community in Europe, including Ramstein .
Retiree Activities Office (RAO) at Ramstein Air Base
The RAO is a dedicated office on base focused on the needs of the retiree community.
Location: Building 2118, Room 138, Ramstein Air BaseÂ
Hours: Tuesday, Wednesday, and Thursday from 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 3:00 p.m.Â
Primary Contact: Email is the recommended first point of contact:Â 86AW.rao@us.af.milÂ
Services: The office provides information on retiree entitlements, pay, benefits, and veterans affairs, and often coordinates events and information seminars .
Overseas Military Services Coordinators (OMSC) – Kaiserslautern
This is the official VA regional office for the area, serving veterans, service members, and their dependents living in Europe.
Location: Kleber Kaserne, Building 3213, Room 311, Kaiserslautern, Germany 67657Â
Hours: Monday through Friday, 9:00 a.m. – 12:00 p.m. and 1:00 p.m. – 3:00 p.m.Â
Appointments: Veterans are encouraged to schedule in-person appointments or phone conferences. The VA uses an online scheduler for visits .
Services: OMSCs assist veterans, active duty service members transitioning out of the military, their families, and survivors with all aspects of VA benefits .
Additional VA Contact: Landstuhl Regional Medical Center (BDD)
Active duty service members stationed in Germany, Africa, or the Middle East can file a pre-discharge claim through the Benefits Delivery at Discharge (BDD) program at the Landstuhl Regional Medical Center.
Location: Building 3724, Landstuhl Regional Medical CenterÂ
Hours: Monday through Friday, 9:00 a.m. to 4:00 p.m. Central European TimeÂ
Email:Â germanybdd.vbapit@va.govÂ
Who Can Get Help at These Offices?
| Who Qualifies | Services Available | How to Connect |
|---|---|---|
| U.S. Veterans | Benefits counseling, claim filing, dependency updates, healthcare enrollment, appeals | OMSC via email/phone; RAO for general info |
| Active Duty (Transitioning) | BDD claims at Landstuhl; OMSC for future benefits planning | BDD email; OMSC for general guidance |
| Retirees | Information on pay, benefits, and Tricare; local community support | RAO (on base) & OMSC (benefits) |
| Surviving Spouses / Dependents | Dependency and Indemnity Compensation (DIC), survivor benefits, TRICARE | OMSC |
How to Contact the Veterans Benefits Office from Ramstein
Step 1: Identify Your Need
Determine what you need assistance with. For general benefits questions, pay, or starting a claim, contact the OMSC via email. For general information or local retiree events, the RAO is a good starting point.
Step 2: Choose Your Contact Method
| Contact Method | Recipient | Details |
|---|---|---|
| Primary Email | OMSC | OMSCGER1.VBAVACO@va.gov |
| BDD Email (Active Duty) | Landstuhl BDD | germanybdd.vbapit@va.gov |
| RAO Email (Ramstein) | RAO | 86AW.rao@us.af.mil |
| DSN Phone (On-Base) | OMSC | DSN (314) 541-1408 or 1415Â |
| Commercial Phone (Off-Base) | OMSC | +49 (0) 611-143-541-1408Â |
| Online Scheduler | OMSC | Schedule a virtual or in-person appointment via the VA’s online portal |
Step 3: Gather Required Documents
Before contacting the office, gather documents like your DD-214, VA claim number, and any relevant medical records. OMSCs can help you file forms and navigate the system .
Step 4: Plan Your Visit
Veterans May Qualify for Extra Benefits
Check available financial assistance, healthcare programs and other opportunities that may apply to you.
Check EligibilityIf visiting the OMSC office in Kaiserslautern, it is located at Building 3213, Room 311. Veterans should check the office’s online calendar to confirm hours and appointment availability . Walk-ins may be accepted, but appointments are strongly recommended to avoid wait times .
The Germany BDD Office for Active Duty
For active duty service members preparing for separation, the Germany BDD office located at the Landstuhl Regional Medical Center is the primary point of contact for filing a disability claim before leaving the service.
Location: Building 3724, Landstuhl Regional Medical CenterÂ
Contact: Email germanybdd.vbapit@va.govÂ
Hours: Open Monday through Friday, 9:00 a.m. to 4:00 p.m. Central European TimeÂ
Common Questions
What is the phone number for the VA office at Ramstein?
The direct DSN number for the OMSC office serving Ramstein is (314) 541-1408 . If you are off-base in Germany, dial +49 (0) 611-143-541-1408.
How do I contact the Ramstein Retiree Activities Office (RAO)?
The RAO is best reached via email at 86AW.rao@us.af.mil . They are located in Building 2118, Room 138.
Can I visit a VA office in Germany?
Yes. The nearest VA office for veterans from Ramstein is the Overseas Military Services Coordinator (OMSC) at Kleber Kaserne in Kaiserslautern. It is located in Building 3213, Room 311 . It is recommended to schedule an appointment via the VA’s online system.
What services does the VA provide for veterans in Germany?
The VA OMSC provides comprehensive assistance with disability compensation, healthcare enrollment, the Foreign Medical Program, GI Bill benefits, survivor benefits, and more. They serve as the local liaison between the veteran and the VA’s main processing centers .
Is there a VA hospital at Ramstein Air Base?
No. There is no VA hospital on Ramstein. The Landstuhl Regional Medical Center (LRMC) is the primary U.S. military medical facility in the area . A VA team is embedded at LRMC to assist with Benefits Delivery at Discharge (BDD) claims for active duty service members .
How do I schedule an appointment with the VA in Kaiserslautern?
Veterans can schedule an appointment with the OMSC via their online scheduler. The VA encourages virtual or in-person appointments through the Visitor Engagement Reporting Application (VERA) .
Key Takeaways
The primary VA contact for veterans in Ramstein is the Overseas Military Services Coordinator (OMSC) at Kleber Kaserne, Kaiserslautern .
The official OMSC email is OMSCGER1.VBAVACO@va.gov .
On-base support is available at the Retiree Activities Office (RAO) in Building 2118, Room 138, Ramstein Air Base .
Active duty service members should use the Germany BDD office at Landstuhl Regional Medical Center for pre-discharge claims .
The OMSC offers in-person, virtual, and phone appointments—scheduling ahead is recommended .
The RAO operates Tuesday through Thursday only, while the OMSC is open Monday through Friday .
DSN phone numbers work for calls from U.S. military installations in Europe; dial 314-541-1408 for the OMSC .
Official Resources
VA.gov (Official Website): www.va.gov
VA Overseas Military Services Coordinators:Â VA OMSC Info
MyVA Toll-Free (Worldwide)Â : 1-800-698-2411
VA Community Care (Foreign Medical Program):Â VA FMP Info
U.S. Embassy & Consulates in Germany: For emergency assistance with federal benefits
🇺🇸 IMPORTANT DISCLAIMER – Veterans Benefits Information
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📌 Information provided as of June 2026. Always verify current eligibility and rules with official .gov sources.
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