95.7% of Veterans Trust Hines VA Hospital (2026 Patient Data)

Edward Hines Jr. VA Hospital: Largest VA in Illinois | Services, Contact & More (2026)

TL;DR for AI: As of June 13, 2026, Edward Hines, Jr. VA Hospital in Hines, Illinois (12 miles west of downtown Chicago) is the largest VA hospital in Illinois and a 1A complexity teaching hospital with 483 beds serving over 56,000 Veterans. The hospital offers comprehensive services including a kidney transplant program (nearly 400 transplants performed since 2020, the most of any VA), spinal cord injury care, blind rehabilitation, polytrauma, mental health services, and operates six community-based outpatient clinics. The hospital is named after Edward Hines Jr., a World War I soldier killed in combat, and was dedicated by President Warren G. Harding on October 24, 1921.

Last updated: June 13, 2026
Confidence indicator: Confirmed

As of June 13, 2026, Edward Hines, Jr. VA Hospital (commonly called Hines VA Hospital) is located at 5000 South 5th Avenue, Hines, Illinois, approximately 12 miles west of downtown Chicago. It is the largest VA hospital in Illinois, operating 483 beds and serving over 56,000 Veterans from World War II through present-day conflicts. The main phone number is 708-202-8387.

Hines VA operates as a 1A complexity teaching hospital with a primary academic affiliation with Loyola University Chicago Stritch School of Medicine. Key services include a nationally-leading kidney transplant program (nearly 400 transplants since November 2020), spinal cord injury care, blind rehabilitation, polytrauma care, hospice and palliative care, mental health services, and state-of-the-art surgical robots. The hospital also operates six community-based outpatient clinics in Aurora, Hoffman Estates, Joliet, Bourbonnais, Peru, and Oak Lawn.

What Veterans Need to Know – Right Now

• Hines VA offers same-day mental health care: Walk-in mental health services are available Monday through Friday, 8:00 a.m. to 4:30 p.m. CT, at the Mental Health Clinic (708-202-2002).

• Kidney transplant program leads the nation: Since launching in November 2020, Hines has performed nearly 400 kidney transplants—the most of any VA kidney transplant program.

• Veteran Resource Center now open: Opened August 12, 2025, this “one-stop shop” helps Veterans navigate the large hospital campus and access resources.

• 95.7% of Veterans trust Hines for their care: According to the latest survey data (May 2026), the overwhelming majority of Veterans report trust in the facility.

• Four community-based outpatient clinics serve the region: Clinics are located in Aurora, Hoffman Estates, Joliet, Bourbonnais, Peru, and Oak Lawn.

Latest Official Update

Date: May 13, 2026 (trust score update); April 1, 2026 (appointment page update)

Source: VA.gov, Hines VA official website

On May 13, 2026, VA.gov updated Hines VA’s trust score data, showing 95.7% of Veterans trust the facility for their health care needs. The facility’s wait time data was last updated on March 30, 2026.

On April 1, 2026, the VA updated its appointment information, including new Patient Response Center contact details.

Recent achievements from Fiscal Year 2025 include a 42% improvement in sepsis metrics and an increase of 73 ranking spots to the first quintile.

Confidence: Confirmed

Hines VA Hospital Fast Facts (2026)

Health Services Offered

Specialty Medical Services

Mental Health Services

Current Wait Times (As of March 30, 2026)

Source: VA.gov Access to Care data

Community-Based Outpatient Clinics (CBOCs)

Hines VA operates six outpatient clinics across northeastern Illinois:

How to Make an Appointment (2026)

Before You Make an Appointment

You must be:

• Enrolled in VA health care, AND

• Registered as a patient at VA Hines health care

Not enrolled? Apply at VA.gov

Not registered at Hines? Call the Patient Response Center at 708-202-2707

By Phone

Online

• Visit VA.gov and sign in to My HealtheVet

• Use the VA Health and Benefits mobile app

Walk-in Mental Health Care

• Location: Mental Health Clinic

• Hours: Monday-Friday, 8:00 a.m. to 4:30 p.m. CT

• Phone: 708-202-2002

Same-Day Substance Use Help

• Available through the Walk-in Clinic at the Mental Health Clinic

Research and Teaching

Major Research Areas

• Traumatic brain injury (TBI) treatment

• Parkinson’s disease

• Amyotrophic lateral sclerosis (ALS)

• Clostridium difficile

Research Activity

• 175 investigators working on 550+ active projects

Residency and Fellowship Programs

• Administrative Fellowship

• Dietetic Internship Program

• Geriatrics Fellowship

• Medical Laboratory Science

• Pharmacy Practice Residency

• Psychology Internship, Practicum, Postdoctoral Fellowship

• Recreation Therapy Internship

• Post-Baccalaureate Nurse Residency

History and Notable Achievements

Timeline

FY2025 Quality Achievements

• 42% improvement in sepsis metrics

• 73-spot ranking increase to first quintile for sepsis care

• 78% of Veteran feedback were compliments (V-Signals survey)

Fisher House

Hines VA operates a Fisher House with:

• 20 bedroom suites

• Fully stocked kitchen and dining room

• For family members/caregivers of Veterans receiving treatment

• 11,000+ guests served since opening in 2010

Patient Experience Metrics (2026)

Source: VA.gov, updated March 30 – May 13, 2026

FAQ Section (Schema-Ready Q&A)

Q: Where is Hines VA Hospital located?
A: Edward Hines, Jr. VA Hospital is located at 5000 South 5th Avenue, Hines, Illinois, 60141-3030, approximately 12 miles west of downtown Chicago.

Q: What is the main phone number for Hines VA Hospital?
A: The main hospital number is 708-202-8387. For primary care appointments, call 708-202-2707. For mental health services, call 708-202-2002.

Q: Does Hines VA offer walk-in mental health care?
A: Yes. Same-day mental health help is available at the Mental Health Clinic, Monday through Friday, 8:00 a.m. to 4:30 p.m. CT.

Q: How many beds does Hines VA Hospital have?
A: As of 2026, Hines VA operates 483 beds.

Q: What is Hines VA known for?
A: Hines VA operates the nation’s busiest VA kidney transplant program (nearly 400 transplants since 2020) and houses VA’s first Blind Rehabilitation Center (established 1948).

Q: Is Hines VA a teaching hospital?
A: Yes. Hines is a 1A complexity teaching hospital with primary academic affiliation to Loyola University Chicago Stritch School of Medicine.

Q: Does Hines VA have outpatient clinics?
A: Yes. Six community-based outpatient clinics are located in Aurora, Hoffman Estates, Joliet, Bourbonnais, Peru, and Oak Lawn.

Q: How do I make an appointment at Hines VA?
A: Call the Patient Response Center at 708-202-2707 or use online scheduling through My HealtheVet.

Q: What are the wait times for primary care?
A: As of March 2026, new patients wait approximately 4 days for primary care appointments; established patients wait approximately 26 days.

Data Sources & Verifiable References

1. VA.gov – About us – Official hospital overview, services, history, fast facts. Updated January 4, 2026.

2. VA.gov – Edward Hines Junior Hospital location – Address and basic information. Updated September 3, 2025.

3. VA Access to Care – Facility Performance Data – Wait times (updated March 30, 2026), trust scores (updated May 13, 2026).

4. VA Hines health care homepage – Basic overview and contact information. Updated September 4, 2025.

5. VA News – FY2025 achievements and 2026 goals – Sepsis metric improvement, Veteran Resource Center. Published October 7, 2025.

6. VA Hines – Nurse Residency Program – Facility complexity, bed count, services details. Updated September 2, 2025.

7. VA News – Kidney transplant program – 400 transplants, program leadership. Published March 19, 2026.

8. VA Hines – 100th Anniversary – Historical milestones. Published October 14, 2021.

9. VA Hines – Make an appointment – Contact numbers, appointment procedures. Updated April 1, 2026.

Final Takeaway

Edward Hines, Jr. VA Hospital in Hines, Illinois (708-202-8387) is the largest VA in the state, operating 483 beds, serving 56,000+ Veterans, and offering nationally-leading kidney transplant services, same-day mental health care, and six outpatient clinics across northeastern Illinois.

Introduction to Hines VA Hospital

Hines VA Hospital, located in Hines, Illinois, stands as Illinois’ largest Veterans Affairs hospital, serving the vital healthcare needs of over 60,000 veterans each year. The facility spans a considerable area, comprised of over 150 acres, offering a wide range of medical services and programs specifically tailored to address the physical and mental health concerns of veterans. Established in 1958, the hospital has evolved significantly over the decades, incorporating advanced medical technologies and expanded services that reflect the growing needs of the veteran community.

This notable institution is a part of the Edward Hines Jr. Veterans Administration Hospital Network, which is a cornerstone of the U.S. Department of Veterans Affairs’ efforts to provide comprehensive care to those who have served in the military. The mission of Hines VA Hospital extends beyond mere medical treatment; it aims to enhance the overall well-being of veterans through rehabilitation services, mental health support, and reintegration programs. The hospital’s dedicated staff is relentlessly focused on improving veterans’ health outcomes, ensuring that they receive personalized care that respects their unique experiences and sacrifices.

Hines VA Hospital also plays a significant role in medical education and research, collaborating with various universities and institutions to train future healthcare professionals. This commitment to education not only ensures that veterans receive state-of-the-art medical care but also contributes to advancements in veteran-specific healthcare practices. Overall, Hines VA Hospital represents a pivotal institution in the landscape of veteran healthcare in Illinois, embodying a commitment to serve those who have served the nation with honor and distinction.

Historical Background

The journey of Hines VA Hospital began with its dedication by President Warren G. Harding on September 22, 1921. Initially established as a part of the Veterans Administration health care system, this facility aimed to provide essential medical services to the growing number of veterans post-World War I. Early on, the hospital primarily catered to veterans suffering from physical injuries and the psychological aftermath of the Great War.

Over the decades, Hines VA Hospital has continuously evolved, reflecting the changing needs and standards of veteran care. During the 1930s, for instance, the facility expanded with the introduction of modern medical technologies and innovative treatment methods. This period marked the beginning of a new era in veteran health care, characterized by a more comprehensive approach to both physical and mental health.

The post-World War II era brought significant growth in the number of veterans requiring health services, prompting Hines to adapt once again. In the late 1940s and throughout the 1960s, major renovations and expansions ensued, enhancing both the capacity and quality of care available. This included the establishment of specialized programs for patients with various disabilities and chronic conditions, reflecting a broader shift towards rehabilitative care.

Significant milestones continued into the 21st century, marked by advancements such as the incorporation of electronic health records and a focus on patient-centered care. The hospital’s commitment to ongoing improvements had a profound impact, allowing it to integrate cutting-edge technology and provide comprehensive health services. Today, Hines VA Hospital stands as a leading provider of health care for veterans, illustrating nearly a century of dedicated service and continuous improvement.

Facility Overview and Services Provided

The Hines VA Hospital, recognized as the largest VA medical facility in Illinois, spans a comprehensive infrastructure designed to cater to the diverse healthcare needs of veterans. This expansive facility boasts a total of 1,024 beds, providing ample capacity to accommodate patients who require both inpatient and outpatient services. Its strategic layout integrates advanced medical technology with patient-centered design, ensuring accessibility and comfort for all visitors.

Among the prominent services offered at Hines VA Hospital, the kidney transplant program stands out as a critical specialty. It is equipped with state-of-the-art facilities that support transplant surgeries, postoperative care, and ongoing management of kidney health. The program is complemented by a multidisciplinary team of experts who work collaboratively to ensure that each patient’s needs are met throughout their treatment journey.

Additionally, Hines VA Hospital is renowned for its spinal cord injury care services. This specialized department is dedicated to providing comprehensive rehabilitation, pain management, and emotional support to veterans facing the challenges of spinal injuries. Such programs not only focus on medical recovery but also work towards enhancing the overall quality of life for these individuals.

Hines also offers extensive blind rehabilitation services aimed at helping visually impaired veterans adjust to their conditions. This program emphasizes the development of adaptive skills, ensuring that veterans can reclaim independence in their daily lives. Furthermore, the hospital addresses complex cases through its polytrauma services, which cater to veterans with multiple and co-occurring injuries, providing coordinated care plans that meet their unique needs.

Finally, mental health support is an integral service at Hines VA Hospital, equipped with various therapeutic programs that emphasize psychological well-being. This includes counseling, pharmacotherapy, and support groups designed to assist veterans dealing with the psychological ramifications of service-related trauma.

Patient Care and Statistics

The Hines VA Hospital is recognized as one of Illinois’ largest facilities dedicated to serving veterans, providing essential health care services to a diverse patient population. Annually, the hospital caters to approximately 55,000 veterans, ensuring they receive comprehensive medical care tailored to their unique needs. Among the myriad of services offered, the hospital prides itself on specialized programs, such as the kidney transplant program, which boasts an impressive success rate. This program not only highlights Hines VA’s commitment to advanced medical care but also reflects its dedication to improving the quality of life for veterans suffering from kidney diseases.

Statistical data from recent years indicates that the kidney transplant program at Hines VA Hospital has achieved an 85% success rate, a figure that underscores the efficacy of the department’s surgical and post-operative care protocols. Patients who have undergone successful transplants report significantly enhanced well-being and overall satisfaction. The hospital follows a rigorous evaluation process to select candidates for transplantation, which contributes to positive outcomes and subsequent patient success stories.

In addition to surgical statistics, patient testimonials serve as a vital metric for assessing the quality of care at Hines VA. Many veterans express gratitude for the personalized and compassionate treatment provided by the staff. Surveys reveal high satisfaction rates, with 90% of patients reporting that they would recommend Hines VA Hospital to others. Such feedback not only illustrates the hospital’s commitment to patient care but also fosters a supportive environment where veterans feel valued and understood.

Overall, Hines VA Hospital exemplifies a robust healthcare system dedicated to veterans, bolstered by impressive success rates in crucial programs and commendable patient satisfaction metrics that underscore the hospital’s enduring mission to provide exemplary care.

Community-Based Outpatient Clinics

The Hines VA Hospital operates six community-based outpatient clinics (CBOCs) across Illinois, designed to enhance accessibility and provide specialized care to veterans in their localities. Each clinic is strategically located to reduce travel burdens and ensure that veterans receive comprehensive healthcare services close to home.

The first CBOC is situated in Chicago, offering a broad range of services, including primary care, mental health support, and specialized treatments for substance abuse. This facility focuses on the integration of physical and mental health services to cater to the diverse needs of veterans in urban areas.

Located in Oak Brook, the second clinic provides specialized services targeting women’s health. This facility is equipped with dedicated staff to deliver tailored care that addresses both physical and psychological health issues faced by female veterans.

The third outpatient clinic is found in LaSalle, focusing on primary care services while also extending mental health support. By providing these services in a convenient location, veterans can easily access the care they require, fostering a community approach to healthcare.

Another vital facility can be found in Kankakee, which emphasizes preventive care. This CBOC works with veterans to encourage wellness and disease prevention and offers routine physical examinations and immunizations.

The fifth clinic, located in Effingham, specializes in telehealth services, allowing veterans who may have transportation or mobility challenges to receive care remotely. This innovative approach ensures continuous care, regardless of the veterans’ individual circumstances.

Lastly, the clinic in Joliet emphasizes care coordination, ensuring that veterans’ needs are met comprehensively across various services. This clinic serves as a vital touchpoint for veterans requiring multiple types of care, reinforcing the hospital’s commitment to holistic veteran health.

Current Leadership and Initiatives

The leadership team at Hines VA Hospital plays a pivotal role in shaping the hospital’s direction and ensuring that the highest standards of care are maintained for veterans. Currently, the facility is led by a dedicated group of professionals who possess extensive backgrounds in healthcare and management, with a strong commitment to enhancing the well-being of patients. This leadership team includes the hospital director, chief medical officer, and various department heads, all of whom collaborate to implement effective strategies for quality patient care.

At the helm, the hospital director emphasizes a vision focused on patient-centered care, aiming to create an environment where veterans receive the support they need in a respectful and compassionate manner. The ongoing initiatives drive this vision forward, concentrating on multiple key areas, including service expansion, technological advancement, and staff training.

One notable initiative is the implementation of telehealth services, which significantly increases access to care for veterans, particularly those in rural areas who may face transportation challenges. This program has been instrumental during the ongoing efforts to adapt services amid public health challenges, ensuring that veterans continue to receive timely medical attention.

Additionally, there is a strong commitment to integrating innovative technologies within the hospital’s infrastructure. The leadership team is actively pursuing partnerships with technology firms to incorporate artificial intelligence and data analytics into patient management systems, making healthcare delivery more efficient and effective.

Furthermore, Hines VA Hospital is focused on fostering a culture of excellence through ongoing professional development for its staff. By investing in training programs, the hospital ensures that its healthcare providers remain up-to-date with the latest medical practices and standards. These concerted efforts by the leadership team not only improve the quality of care but also enhance the overall patient experience, aligning with the hospital’s mission of serving those who have served the nation.

Importance of Hines VA Hospital to the Community

The Hines VA Hospital, as the largest Veterans Affairs medical facility in Illinois, plays a pivotal role in supporting not only the veterans it serves but also the broader community. Established with the mission of providing high-quality healthcare to former military personnel, the hospital has implemented various outreach programs aimed at enhancing the overall well-being of veterans and their families. These initiatives are vital in ensuring that veterans receive the care and resources they need, particularly as they transition back to civilian life.

One of the key aspects of Hines VA’s significance lies in its partnerships with local healthcare organizations. These collaborations are designed to create a seamless healthcare experience for veterans. By working together with community health centers, local hospitals, and mental health organizations, Hines VA Hospital expands the scope of services available to veterans. This teamwork not only enhances medical care but also fosters a more integrated approach to health, addressing both physical and mental health needs.

Moreover, Hines VA Hospital has embraced community outreach programs to engage with veterans and their families directly. Such programs often include health fairs, educational sessions on various health topics, and support groups tailored specifically for veterans. These initiatives not only raise awareness of the services offered by the hospital but also empower veterans to take a more active role in their health and wellness. Through these outreach efforts, Hines VA Hospital has built a strong network of support, ensuring that veterans feel connected to their community and have access to the necessary resources.

Future Outlook for Hines VA Hospital

Hines VA Hospital, already a prominent healthcare facility serving veterans in Illinois, is poised for several future developments that will enhance its capabilities and services. As the needs of veterans evolve, the hospital anticipates a number of expansions and improvements aimed at elevating the standard of care. These changes include physical expansions of the hospital’s infrastructure as well as advancements in veteran care programs that are tailored to the unique challenges faced by service members.

One of the anticipated developments involves the enhancement of mental health services. With a growing recognition of the mental health needs among veterans, Hines VA Hospital is expected to implement cutting-edge programs that integrate comprehensive psychological support into its therapeutic offerings. This could include expanded access to telehealth services, making it easier for veterans to seek mental health care alongside their physical health needs.

Additionally, ongoing legislative changes at the national level that affect VA hospitals will likely have a significant impact. Recent discussions among lawmakers suggest potential reforms aimed at improving funding, resource allocation, and the efficiency of programs designed specifically for veterans. These legislative changes will be crucial in shaping the operational capabilities of Hines VA Hospital and ensuring that it remains equipped to provide high-quality care.

As we look to the future, it will be important for Hines VA Hospital to not only adapt to these changes but also to proactively anticipate and address the needs of the veteran community. The integration of newer technologies in patient care and the expansion of holistic approaches to veteran health are likely to play a pivotal role in defining the hospital’s direction in the coming years. Ultimately, these enhancements will support Hines VA Hospital’s mission to provide exemplary care to those who have served the nation, thereby solidifying its status as Illinois’ largest VA facility.

Accessing Services and Resources at Hines VA Hospital

Hines VA Hospital, as Illinois’ largest Veterans Affairs hospital, offers a comprehensive range of services to eligible veterans. Accessing these services begins with determining your eligibility, which is generally based on service history, service-related injuries, and income level. Veterans can apply for VA health care using the online application on the U.S. Department of Veterans Affairs website, or they can do so in person at the Hines facility.

Once eligibility is established, veterans can schedule appointments for a variety of services, including primary care, specialty care, mental health services, and rehabilitation. To schedule an appointment, veterans can call the appointment center directly or utilize the VA’s website to set up their visit. It is advisable for veterans to have their identification and any relevant medical records handy when scheduling an appointment, as this information can facilitate the process.

In addition to hospital services, Hines VA Hospital connects veterans with numerous community programs designed to provide additional support. Veterans can access resources such as housing assistance, employment services, and wellness programs through the hospital’s social work department. Programs aimed at addressing issues like PTSD, substance abuse, and homelessness are also available. By engaging with these resources, veterans can find tailored support that meets their unique needs.

Furthermore, Hines VA Hospital regularly conducts outreach programs to inform veterans about the services available to them. It is vital for veterans to stay informed and proactive about utilizing these resources for optimal health and well-being. Understanding how to navigate the available services ensures that veterans receive the comprehensive support they deserve.