2026 Italy Veterans Benefits Offices: Vicenza & Naples Complete Guide
US veterans in Italy are served by a network of support offices, with the primary VA contact being the Overseas Military Service Coordinator (OMSC) at OMSCIT.VBAVACO@va.gov . In Vicenza, the Retiree Services Center (RSC) on Caserma Ederle provides in-person assistance for VA claims, benefits, and acts as a liaison with the Federal Benefits Unit at the U.S. Embassy in Rome . In Naples, VA Benefits Advisors are located at the Support Site and can be reached via DSN 314-629-6997 . Both locations serve as critical links for veterans navigating the VA system while living overseas.
Quick Facts: VA Benefits Offices in Italy
| Item | Details |
|---|---|
| Primary VA Contact | Overseas Military Service Coordinator (OMSC) |
| OMSC Email (Italy) | OMSCIT.VBAVACO@VA.GOVÂ |
| Vicenza Office | Retiree Services Center (RSC), Caserma Ederle |
| Naples Office | VA Benefits Advisors, Support Site Gricignano |
| Vicenza Phone | 320-366-4071 or 348-516-4477Â |
| Naples DSN | 314-629-6997 (Site Lead)Â |
| Naples Commercial | +39 081-811-6997Â |
| Healthcare for Service-Connected | Foreign Medical Program (FMP) |
| Local Support | VFW Post 8862 (Vicenza) ; USA Help Desk at San Bortolo Hospital |
| Updated For | 2026 |
What VA Support Offices Exist in Italy?
US veterans in Italy are supported by a network of offices designed to help navigate the VA system from overseas. These include official VA representatives, in-person benefits advisors, and local community support.
Overseas Military Service Coordinators (OMSCs)
OMSCs are the official VA representatives for veterans living overseas . For all of Italy, the primary contact is the OMSC, reachable by email at OMSCIT.VBAVACO@va.gov . While the OMSC doesn’t have a physical office in every city, they coordinate benefits for the entire country, including Aviano, Vicenza, Naples, Sigonella, and Camp Darby .
What OMSCs do:
Assist transitioning service members
Help with VA benefits claims
Provide counseling for veterans and families
Coordinate with local resources
Vicenza Veterans Benefits Office
In Vicenza, the primary in-person resource for retirees and veterans is the Retiree Services Center (RSC) located on Caserma Ederle .
Retiree Services Center (RSC)
Location: Caserma Ederle, Vicenza, Italy
Hours: Monday-Friday, 10 a.m. to 3 p.m. (appointment recommended)Â
Veterans May Qualify for Extra Benefits
Check available financial assistance, healthcare programs and other opportunities that may apply to you.
Check EligibilityPhone: 320-366-4071 or 348-516-4477Â
Services Offered:
Assistance with VA disability claimsÂ
Regulatory guidance on VA policies
Social Security applications and issues
Passport assistance
Pay issues and federal benefits
Funeral arrangements and burial honors
Survivor Benefit Plan (SBP) forms
Dependency and Indemnity Compensation (DIC) guidance
Language assistance for Italian spousesÂ
VFW Support: The RSC works closely with VFW Post 8862. The VFW’s service officer assists all personnel with VA claim preparation .
Vicenza Hospital USA Help Desk
The San Bortolo Hospital in Vicenza offers a dedicated USA Help Desk for the American community .
Location: San Bortolo Hospital, Vicenza (main entrance, left side of the hall)
Services:
Assistance navigating Italian healthcare
Help with insurance paperwork (TRICARE, AFSPA, etc.)
English-speaking doctors and nurses
Private ward for American patients
Support for retired military personnel and veteransÂ
Insurance Coverage: The hospital operates under an agreement with Ulss 8 Berica and the U.S. administration. For AFSPA insurance, there is no upfront payment for inpatient care; for outpatient, a 10% co-pay is required .
Naples Veterans Benefits Office
In Naples, the VA Benefits Advisors are located at the Support Site in Gricignano .
VA Benefits Advisor Office
Location: Room W.49, Fleet and Family Services, Naples Support Site, Gricignano, ItalyÂ
Office Hours:
Monday, Wednesday-Friday: 0730-1600
Tuesday: 0900-1600Â
Primary Contacts:
| Contact | Role | DSN | Commercial |
|---|---|---|---|
| Vanniese Filer | Site Lead | 314-629-6997 | +39 081-811-6997 |
| Rob Norman | Benefits Advisor | 314-629-6550 | +39 081-811-6550 |
Emails are available for contact, but veterans should not send PII (Personally Identifiable Information) or PHI (Protected Health Information) via email .
Services Offered :
Disability and Compensation
VA Health Care
Education (GI Bill)
Insurance (Dental and Life)
Home Loan Guaranty
VA Pension
Personalized Career Planning and Guidance
Local support connections
How to Access VA Healthcare in Italy
Foreign Medical Program (FMP)
The Foreign Medical Program is the primary healthcare benefit for veterans abroad. It reimburses veterans for medical care related to service-connected conditions only .
Key FMP features:
Covers care from any licensed provider in Italy
No pre-authorization required for most care
Veterans pay upfront and file claims for reimbursement
Claims must be submitted within two years of care
FMP Contact: To enroll or file claims, contact the VA Health Administration Center.
San Bortolo Hospital (Vicenza)
The San Bortolo Hospital’s USA Help Desk provides healthcare access for the American community in Vicenza. For service-connected conditions, veterans can receive care and seek FMP reimbursement. For non-service-connected care, private insurance (TRICARE, AFSPA, etc.) may be used .
Mental Health Support in Naples
The Naples military community has several mental health resources:
| Resource | Phone | Details |
|---|---|---|
| FFSC Counseling | DSN 629-6372 | Non-medical counseling |
| Chaplains | DSN 626-3539 / 629-4600 | 100% confidential |
| Military & Family Life Counselors | Through DoDEA | Non-medical sessions |
| Behavioral Health | Referral required | Psychiatric care, therapy |
| Veterans Crisis Line | 844-702-5495 / DSN 988 | 24/7 confidential support |
Other Local Support Organizations
VFW Post 8862 (Vicenza)
VFW Post 8862 is the largest stand-alone post in Europe with over 2,000 members . The post’s service officer assists personnel with VA claim preparation . The post works closely with the RSC.
Veterans Service Officers (VSOs)
VSOs provide free claims assistance. In Italy, the VFW has representatives who can help with VA claims and benefits .
VFW Contact (Italy)Â :
Ed Furnish (ADSO)
Phone (Italy): 011-39-389-16401
Unit 3140 Box 49, APO AE 09630Â
Common Questions
What is the email for the VA OMSC in Italy?
The official email for the Overseas Military Service Coordinator covering all of Italy is OMSCIT.VBAVACO@VA.GOV .
Where is the VA office in Vicenza, Italy?
The primary office is the Retiree Services Center (RSC) located on Caserma Ederle in Vicenza . For healthcare, the USA Help Desk at San Bortolo Hospital supports the American community .
Where is the VA office in Naples, Italy?
VA Benefits Advisors are located at the Support Site in Gricignano, in Room W.49 of Fleet and Family Services .
How do I contact the Naples VA Benefits Advisor?
The Site Lead can be reached at DSN 314-629-6997 or commercial +39 081-811-6997 . Do not send personal information via email .
Does the VA have a hospital in Italy?
No. The VA does not operate hospitals in Italy. Veterans receive care through the Foreign Medical Program (FMP), which reimburses care from local Italian providers .
What is the Retiree Services Center in Vicenza?
The RSC is a volunteer-run office on Caserma Ederle that provides assistance to retirees and veterans with VA claims, benefits, and federal services, including liaison with the Federal Benefits Unit in Rome .
Can I get VA healthcare in Vicenza?
Yes, for service-connected conditions through the Foreign Medical Program. The San Bortolo Hospital has a USA Help Desk that assists the American community with healthcare access .
How do I file a VA claim from Italy?
You can file claims online via VA.gov, work with an OMSC (OMSCIT.VBAVACO@va.gov) , visit the Vicenza RSC , or contact the Naples VA Benefits Advisor  for assistance.
Is there a VFW in Vicenza?
Yes, VFW Post 8862 works closely with the Retiree Services Center on Caserma Ederle and assists with VA claim preparation .
What if I have a mental health emergency in Italy?
The Veterans Crisis Line is available 24/7 at 844-702-5495 or DSN 988 for confidential support . In a life-threatening emergency, dial 112 (European emergency number).
Key Takeaways
The primary VA contact for all of Italy is the OMSC, reachable at OMSCIT.VBAVACO@VA.GOV .
In Vicenza, visit the Retiree Services Center (RSC) on Caserma Ederle for in-person assistance .
In Naples, contact the VA Benefits Advisors at the Support Site, Gricignano .
Healthcare for service-connected conditions is covered through the Foreign Medical Program (FMP) .
The San Bortolo Hospital USA Help Desk supports the American community in Vicenza with healthcare access .
VFW Post 8862 in Vicenza provides claims assistance .
For mental health support, contact the Veterans Crisis Line at 844-702-5495 or DSN 988 .
Do not send sensitive personal information (PII/PHI) via email to VA Benefits Advisors .
Appointments are recommended at both the Vicenza RSC and Naples VA Advisor office .
Official Resources
VA Overseas Military Service Coordinators:Â Benefits.va.gov/benefits/oms_Coordinators.aspÂ
VA Foreign Medical Program:Â VA.gov/COMMUNITYCARE/programs/veterans/fmp/
Veterans Crisis Line: 844-702-5495 / DSN 988Â
U.S. Embassy Rome Federal Benefits Unit:Â It.USEmbassy.gov
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