Charlie Norwood VA Medical Center: Complete Veterans Health Care Guide
The Charlie Norwood VA Medical Center is the primary VA health care facility for veterans in the Augusta, Georgia region and surrounding areas of northeast Georgia and western South Carolina. Located at 950 15th Street, Augusta, GA 30901, the medical center can be reached at 706-733-0188 and serves over 49,000 veterans annually . The facility provides comprehensive medical and surgical care, including 24/7 emergency services, specialty care, mental health services, and community-based outpatient clinics in Athens, Statesboro, and Aiken .
Quick Facts
| Item | Details |
|---|---|
| Facility Name | Charlie Norwood Department of Veterans Affairs Medical Center |
| Main Address | 950 15th Street, Augusta, GA 30901 |
| Uptown Division Address | 1 Freedom Way, Augusta, GA 30904 |
| Main Phone Number | 706-733-0188 |
| Emergency Room | Open 24 hours a day, 7 days a week |
| Service Area | Northeast Georgia and western South Carolina |
| Veterans Served | Over 49,000 |
| Official Agency | U.S. Department of Veterans Affairs (VA) |
| Updated For | 2026 |
How to Contact the Charlie Norwood VA Medical Center
Main Phone Numbers and Contact Information
The Charlie Norwood VA Medical Center’s main phone number is 706-733-0188 . This number connects you to the main operator who can direct your call to the appropriate department.
| Contact Type | Information |
|---|---|
| Main Number | 706-733-0188 |
| Address (Downtown) | 950 15th Street, Augusta, GA 30901 |
| Address (Uptown) | 1 Freedom Way, Augusta, GA 30904 |
| Emergency Room | 24 hours a day, 7 days a week |
| Pharmacy Services | Available through the main number |
| Patient Portal | My HealtheVet (VA.gov) |
Making an Appointment
To schedule, reschedule, or cancel an appointment at the Charlie Norwood VA Medical Center, call the main number at 706-733-0188 . If a referral is required for specialty care, you will need to contact your primary care provider first .
Wait time information: Recent data shows the routine specialty care appointment wait time is approximately 32 days . For urgent specialty care needs, 75% of veterans reported they were able to get an appointment as soon as needed .
Online Access
Veterans can also manage their care online through My HealtheVet, the VA’s patient web portal. This allows veterans to:
Schedule appointments
Send secure messages to providers
Refill prescriptions
View medical records
Services Offered at Charlie Norwood VA Medical Center
Emergency and Urgent Care
The Charlie Norwood VA Medical Center operates a full-service emergency room that is open 24 hours a day, 7 days a week . For life-threatening emergencies such as severe chest pain, seizures, heavy uncontrollable bleeding, or moderate to severe burns, veterans should call 911 or go to the nearest VA or non-VA emergency department immediately .
Primary Care
Primary care is the foundation of health care at the medical center. Veterans receive comprehensive, coordinated care from their primary care team, which includes doctors, nurses, and other health professionals .
Specialty Care Services
Veterans May Qualify for Extra Benefits
Check available financial assistance, healthcare programs and other opportunities that may apply to you.
Check EligibilityThe Charlie Norwood VA Medical Center offers a wide range of specialty care services:
| Specialty | Details |
|---|---|
| Cardiology | Interventional cardiology, vascular surgery |
| Orthopedics | General orthopedic surgery, sports medicine |
| Ophthalmology | Retinal disease, cornea and external disease |
| Physical Medicine & Rehabilitation | Pain medicine, sports medicine |
| Psychiatry | Geriatric psychiatry |
| Podiatry | Podiatric foot and ankle surgery |
| Plastic & Reconstructive Surgery | Cosmetic, plastic, and reconstructive surgery |
| Infectious Disease | Infectious disease medicine |
| Gastroenterology | General gastroenterology |
| Otolaryngology (ENT) | Laryngology, voice disorders |
| Neurology | Headache, neurophysiology |
| Pulmonology | Asthma and COPD, critical care |
| Endocrinology | Adrenal disease, osteoporosis |
Dental Care
Veterans who are eligible for VA dental care receive comprehensive services including:
Routine exams and teeth cleaning
Restorative procedures including fillings and crowns
Surgical care including extractions and oral cancer screening
Prosthodontic care including bridges, dentures, and dental implants
Periodontal care including root canals and gum treatments
Oral and facial reconstruction surgery
Eligibility for VA dental care depends on factors such as service-connected disability rating, prisoner of war status, or other specific criteria. Veterans should contact the dental clinic through the main number to determine eligibility.
Mental Health Services
Mental health care is available at the Charlie Norwood VA Medical Center, with providers specializing in psychiatry and rehabilitation psychology . Services include:
Individual therapy
Group therapy
Psychiatric medication management
Crisis intervention
Chiropractic Care
Chiropractors at the medical center work closely with your health care team to diagnose and manage muscle and joint conditions, including problems in the back, neck, and other areas . Treatments offered include:
Spinal manipulative therapy
Electrical stimulation therapy
Soft-tissue mobilization (gentle massage and pressure)
Complementary and Integrative Health
Complementary and integrative approaches are available alongside standard medical treatments. These include:
Acupuncture and acupressure
Deep breathing, meditation, and yoga
Natural products and special diets
Pharmacy Services
The pharmacy service at Charlie Norwood VA Medical Center offers a 12-month Post-Graduate Year One (PGY1) residency program for pharmacists. This program trains clinical pharmacists to provide pharmaceutical care to ambulatory and acute care patients . The pharmacy service also offers telepharmacy services, connecting veterans at community-based outpatient clinics with clinical pharmacists through videoconferencing .
Telehealth Services
The Charlie Norwood VA Medical Center is at the forefront of telehealth innovation, providing care to veterans in underserved rural areas. Telehealth services reduce the need for long-distance travel and increase access to specialty care .
Clinical Video Telehealth (CVT) offers:
Primary care visits
Specialty care consultations
Mental health services
Telepharmacy for medication management
Reduced travel time and increased convenience
Community-Based Outpatient Clinics
The Charlie Norwood VA Medical Center operates five locations in northeast Georgia and western South Carolina :
| Location | Address |
|---|---|
| Charlie Norwood VA Medical Center (Downtown) | 950 15th Street, Augusta, GA 30901 |
| Augusta VA Medical Center (Uptown) | 1 Freedom Way, Augusta, GA 30904 |
| Athens CBOC | Athens, GA |
| Statesboro CBOC | Statesboro, GA |
| Aiken CBOC | Aiken, SC |
Community-Based Outpatient Clinics (CBOCs) provide primary care and some specialty services closer to where veterans live.
Who Is Eligible for Care at Charlie Norwood VA Medical Center?
Veterans Who Qualify
Veterans are eligible for VA health care if they:
Served in the active military, naval, or air service
Were discharged under conditions other than dishonorable
Meet certain enrollment requirements
Enrollment Priority Groups
The VA uses a priority group system to determine who can enroll. Veterans are assigned to priority groups based on factors including:
Income level
Military service era
Special eligibility factors such as Purple Heart recipients or former prisoners of war
Caregiver Support
Caregivers of veterans can get support by contacting one of the caregiver support coordinators at the Charlie Norwood VA Medical Center. If the veteran you care for was injured post-9/11, you may be eligible for additional services, including a stipend, training, and medical coverage .
For all caregivers, the medical center offers:
Help getting caregiver assistance through the VA
Progressive needs planning for degenerative conditions
Matching with services and benefits
Connection to local resources and programs
Listening and emotional support
What Veterans Should Do Next
Veterans who are not yet enrolled in VA health care should:
Visit VA.gov to apply online
Call 877-222-8387 (the VA Health Benefits Line)
Visit the Charlie Norwood VA Medical Center in person for registration assistance
How to Get Started with VA Health Care at Charlie Norwood
Step 1: Determine eligibility. Check if you qualify for VA health care based on your service history and discharge status.
Step 2: Apply for enrollment. Complete VA Form 10-10EZ online at VA.gov or by calling the VA Health Benefits Line.
Step 3: Gather required documents. Have your DD-214, Social Security Number, and any relevant medical records ready.
Step 4: Wait for enrollment decision. VA will process your application and assign you to a priority group.
Step 5: Schedule your first appointment. Once enrolled, call the Charlie Norwood VA Medical Center at 706-733-0188 to schedule your first appointment.
Using My HealtheVet
The Charlie Norwood VA Medical Center actively encourages veterans to use My HealtheVet, the VA’s online patient portal. Currently, approximately 43% of veterans receiving care at the facility use My HealtheVet .
My HealtheVet allows veterans to:
View and schedule appointments
Send secure messages to health care providers
Refill prescriptions online
View lab and test results
Access health records
Research has shown that use of the patient portal is highest among veterans aged 51-55, with 15.6% of diabetic patients in that age group registered for the portal .
Common Questions
What is the Charlie Norwood VA Medical Center phone number?
The main phone number is 706-733-0188 . This number connects you to the main operator who can direct your call to the appropriate department, including primary care, specialty care, pharmacy, and appointments.
Where is the Charlie Norwood VA Medical Center located?
The main campus is at 950 15th Street, Augusta, GA 30901 . The Uptown Division is at 1 Freedom Way, Augusta, GA 30904 . The medical center serves veterans throughout northeast Georgia and western South Carolina .
Is the Charlie Norwood VA Medical Center a teaching hospital?
Yes, the Charlie Norwood VA Medical Center is a teaching hospital that provides medical education and training . The facility offers residency programs, including a pharmacy residency, and trains health care professionals in various specialties.
What are the emergency room hours at Charlie Norwood VA Medical Center?
The emergency room is open 24 hours a day, 7 days a week . For life-threatening emergencies, call 911 or go to the nearest VA or non-VA emergency department .
How do I make an appointment at Charlie Norwood VA Medical Center?
Call the main number at 706-733-0188 to schedule, reschedule, or cancel an appointment . For specialty care that requires a referral, you must contact your primary care provider first .
Does Charlie Norwood VA Medical Center offer telehealth services?
Yes, the medical center offers Clinical Video Telehealth to improve access to care for veterans in underserved areas. Telehealth services include primary care, specialty care, mental health, and telepharmacy, which reduce travel time and increase convenience .
What dental services are available at Charlie Norwood VA Medical Center?
Veterans eligible for VA dental care can receive routine exams, cleanings, fillings, crowns, root canals, bridges, dentures, dental implants, extractions, and oral surgery at the medical center .
How do I access My HealtheVet for Charlie Norwood VA Medical Center?
Visit VA.gov and log in or create an account for My HealtheVet. The portal allows you to schedule appointments, send secure messages to providers, refill prescriptions, and view medical records .
Who is eligible for caregiver support at Charlie Norwood VA Medical Center?
All caregivers of veterans can get support by contacting one of the caregiver support coordinators. If the veteran you care for was injured post-9/11, you may be eligible for additional services, including a stipend, training, and medical coverage .
What community-based outpatient clinics are associated with the Charlie Norwood VA Medical Center?
The medical center operates clinics in Athens, Georgia; Statesboro, Georgia; and Aiken, South Carolina . These clinics provide primary care and some specialty services closer to where veterans live.
Key Takeaways
The Charlie Norwood VA Medical Center main phone number is 706-733-0188, with a main address at 950 15th Street, Augusta, GA 30901
The facility serves over 49,000 veterans across five locations in northeast Georgia and western South Carolina
The emergency room is open 24/7 for life-threatening emergencies
Services include primary care, specialty care, dental, mental health, chiropractic, and complementary medicine
Telehealth services are available to reduce travel time and improve access to care
Community-based outpatient clinics are located in Athens, Statesboro, and Aiken
My HealtheVet provides online access to appointments, prescriptions, and secure messaging
Caregiver support services are available for all caregivers of veterans
A pharmacy residency program trains clinical pharmacists to serve veteran patients
Official Resources
| Resource | Website | Phone |
|---|---|---|
| Charlie Norwood VA Medical Center | VA.gov/augusta-health-care | 706-733-0188 |
| VA Health Benefits | VA.gov/health-care | 877-222-8387 |
| My HealtheVet | MyHealtheVet.va.gov | — |
| Veterans Crisis Line | VeteransCrisisLine.net | 988 (Press 1) |
| USA.gov | USA.gov | — |
| eBenefits | eBenefits.va.gov | — |
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📌 Information provided as of June 2026. Always verify current eligibility and rules with official .gov sources.
This site is not affiliated with the U.S. Department of Veterans Affairs or any government agency. All information is for educational purposes only. Please visit VA.gov for official information.
